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Troubleshooting and tips

Error messages on the screen

Errormessages onthescreen

Errormessage:

This section describes the error messages generated by the BIOS Setup. Error messages displayed
by the operating system or programmes are described in the relevant documentation.

If the error message appears repeatedly, despite troubleshooting measures, please
contact the place of purchase or our customer service centre.

Error message/cause

Resolution

CMOS battery bad

If the error message occurs repeatedly, the
buffer battery in the notebook is

at.

►

Contact your sales outlet or our customer
service centre.

System CMOS checksum bad - default configuration
used

The system con

guration information is

incorrect.

►

Switch the notebook off.

►

Switch the notebook on.

►

Press the function key

to access the

BIOS Setup

►

In the

BIOS Setup

, select the

Exit

menu.

►

Select the entry

Load Setup Defaults

►

Select

and press the Enter key.

Extended memory failed at offset: xxxx Failing Bits:
zzzz zzzz

When testing the extended memory an error has
resulted at the address xxxx.

►

Check whether the additional memory
module has been inserted correctly.

Failure Fixed Disk n

The settings of the hard disk drive are incorrect.

►

Start the

BIOS Setup

(

Primary Master

submenu) and select the correct settings.

Keyboard controller error

►

Switch the notebook off using with the
ON/OFF button.

►

Wait 3 - 5 seconds and switch on the
notebook again.

Keyboard error

If you are using an external keyboard:

►

Check the connection and reboot the
notebook.

nn Stuck key

►

Make sure that no key is pressed.

Operating system not found

►

Check in the

BIOS Setup

whether your hard

disk has been set correctly.

►

Make sure that the operating system is
installed on the corresponding drive.

Press <F1> to resume, <F2> to SETUP

This error message appears if an error occurs
during the self-test before starting the operating
system.

►

Press the

function key to start the

operating system.

►

Press the function key

to access the

BIOS Setup

Fujitsu

Содержание LIFEBOOK U7311

Страница 1: ...System Operating Manual FUJITSU LIFEBOOK U7311 ...

Страница 2: ... found on the Internet at http www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy working with your new Fujitsu system ...

Страница 3: ......

Страница 4: ...porter Fujitsu Technology Solutions GmbH Mies van der Rohe Straße 8 80807 Munich Germany http www fujitsu com fts Copyright Fujitsu Client Computing Limited 2021 All rights reserved Publication Date 01 2021 Edition 1 ...

Страница 5: ...t notes 12 First time setup of your device 16 Working with the notebook 19 Security functions 48 Connecting external devices 55 Removing and installing components during servicing 62 Settings in BIOS Setup Utility 63 Troubleshooting and tips 68 Technical data 77 Manufacturer s notes 79 Index 80 ...

Страница 6: ...ademarks of Microsoft Corporation in the USA and or other countries TM The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Adobe Reader is a trademark of Adobe Systems Incorporated USB Type C and USB C are trademarks of the USB Implementers Forum in the US...

Страница 7: ...s 19 Switching on the notebook 21 Notebook switching off 21 Keyboard 22 Virtual numeric keypad 24 Function keys and key combinations 25 F Lock setting 27 Keyboard with background lighting optional 27 Country and keyboard settings 27 Touchpad and touchpad buttons 28 Moving the pointer 28 Selecting an item 28 Executing commands 28 Dragging items 29 Touchscreen LCD screen without touch function devic...

Страница 8: ...atform Module TPM device dependent 53 Enabling TPM 53 Disabling TPM 53 SmartCard reader 54 Inserting the SmartCard 54 Connecting external devices 55 Connecting an external monitor 56 Connecting USB devices 58 USB port Intel ThunderboltTM 4 with charging function and display port USB Type C 59 USB port with charging function Anytime USB charge 60 How to remove USB devices correctly 60 Headset port ...

Страница 9: ... the image is unstable 71 The notebook cannot be started 72 The notebook stops working 72 The printer does not print 73 The wireless connection to a network does not work 73 SmartCard reader is not recognised 73 SmartCard PIN forgotten 73 SmartCard lost 74 Error messages on the screen 75 Technical data 77 LIFEBOOK 77 Rechargeable battery 77 Mains adapter notebook computer 78 Mains adapter port rep...

Страница 10: ...Contents 6 Fujitsu ...

Страница 11: ... properties Information on the connections and user components of your notebook can be found in Ports and controls Page 9 Further information The Windows drivers for your device can be found on our Internet site The factory installation of your device does not support any other operating system Fujitsu Technology Solutions accepts no liability whatsoever if any other operating system is used Softw...

Страница 12: ...e123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font Indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font Indicates cross references to another section e g Safety information cross references to an exter...

Страница 13: ...ents before you start to work with the device FUJITSU LIFEBOOK U7311 Front 7 7 8 9 6 12 13 10 11 2 4 1 3 1 5 1 Microphone optional 2 WebCam Shutter optional 3 WebCam optional 4 Infrared camera sensors optional 5 WebCam LED optional 6 Touchpad 7 Loudspeakers 8 Status indicators 9 ON OFF button 10 Fingerprint sensor optional or palm sensor optional 11 Memory card slot 12 Touchpad buttons 13 Status i...

Страница 14: ...rt with charging function USB Type A Anytime USB charge 4 USB port Intel ThunderboltTM 4 with charging function and display port USB Type C 5 SmartCard reader optional Right side 2 3 4 5 1 1 Headset jack 2 USB port 3 2 Gen1 USB Type A 3 Security Lock device 4 Monitor port VGA 5 LAN port 10 Fujitsu ...

Страница 15: ...Ports and controls Bottom 1 3 2 4 5 1 Battery SIM card under the battery 2 Battery release 1 3 M 2 module and memory service compartment 4 Port replicator port 5 Battery release 2 Fujitsu 11 ...

Страница 16: ...nings are not obstructed Read the information on the ambient conditions in the Technical data Page 77 and First time setup of your device Page 16 before preparing your notebook for use and switching it on for the first time When cleaning the device please observe the relevant notes in the section Cleaning the notebook Page 15 Pay attention to the additional safety notes for devices with wireless c...

Страница 17: ...ice get near flammable gases or into hazardous environments e g petrol station paintshops as the transmitted radio waves can cause an explosion or a fire For information on how to switch wireless components on and off see chapter Switching the wireless components on and off Page 41 Energy saving Notes Energy Energysaving Switch the notebook off when it is not in use Switch off external connected d...

Страница 18: ... If this is not the case obtain the appropriate mains adapter for your notebook Do not use any other voltage converter Check whether the local mains voltage and the power cable are compatible If this is not the case buy a power cable that matches the local conditions Contact the relevant authorities of the country you will be travelling in as to whether you may operate the radio component integrat...

Страница 19: ...lean the display surface with a very soft slightly damp cloth Switch the notebook off Cleaning Notes Notebook Keyboard Touchpad LCDscreen In order to prevent accidentially switching the device on remove the power cable from the mains adaptor and remove the battery see Removing and installing the battery Page 33 The surface can be cleaned with a dry cloth If particularly dirty use a cloth which has...

Страница 20: ...ER switch off your device during the first time setup process When the device is delivered the battery is located in the battery compartment The battery must be charged if you want to operate your device using the battery When used on the move the built in battery provides the device with the necessary power You can increase the operating time by using the available energy saving functions For ins...

Страница 21: ... device may mark certain types of delicate surfaces Keep other objects at least 100 mm 3 94 inches away from the device and its mains adapter to ensure adequate ventilation Never cover the ventilation slots of the device Do not expose the device to extreme environmental conditions Protect the device from dust humidity and heat Mains adapter connecting Preparingforoperation Mainsadapter Observe the...

Страница 22: ... DO NOT restart the device unless you are requested to do so To make it easier to use your device for the first time the operating system is pre installed on the hard disk Switch on your device During installation follow the instructions on screen If a Windows operating system is installed on your device you will find more information on the system and drivers help programmes updates manuals etc o...

Страница 23: ...hapter entitled Connecting external devices Page 55 for instructions on how to connect devices such as a mouse and a printer to the notebook Please refer to the notes in Important notes Page 12 Status indicators Statusindicators The status indicators provide information about the status of the power supply the hard disk and the keyboard functions F Fujitsu 19 ...

Страница 24: ...ttery abnormality error The indicator flashes red Batterystatusindicator Batterysymbol Batteryindicator F F Lock indicator Indicator FLock The indicator lights up The key combination Fn F has been pressed Instead of the imprinted standard functions of the function keys the Fn functions can be executed by pressing the keys directly see chapter Function keys and key combinations Page 25 Num Lock ind...

Страница 25: ... on The power on indicator is lit Notebook switching off Back up your data and close all applications before you switch off your device Otherwise data might be lost Shut down the operating system correctly Notebook If the notebook does not switch itself off automatically press the ON OFF button for about 5 10 seconds Close the LCD screen Fujitsu 21 ...

Страница 26: ...unctions of an enhanced keyboard Some enhanced keyboard functions are mapped with key combinations The following description of keys refers to Windows Additional functions supported by the keys are described in the relevant manuals supplied with your application programs The figure below shows how to access the different characters on keys with overlaid functions The example applies when the Caps ...

Страница 27: ... the character printed on the upper left of the key will appear when that key is pressed To cancel the Caps Lock function simply press the Caps Lock key again Shiftkey CapsLock Shift key The Shift key causes uppercase characters to appear In the case of overlay keys the character printed on the upper left of the key appears when that key is pressed Shiftkey Shift Fn key The Fn key activates the Fn...

Страница 28: ...characters when the Num key is not activated 2 Valid characters when the Num key is activated Further information about the status indicators can be found in chapter Status indicators Page 19 Default settings With default settings each button must be pressed in combination with Fn in order to enter the characters of the virtual numeric keypad In the BIOS setup utility you can enable the function t...

Страница 29: ... switch your notebook s loudspeakers off and on F2 Loudspeakers Loudspeakers Decrease volume This function key reduces the volume of the built in loudspeakers F3 Volume Increase volume This function key increases the volume of the built in loudspeakers F4 Volume Switching the wireless components on off This function key switches the wireless components off or on F5 Wirelesscomponents Wirelesscompo...

Страница 30: ...e current screen display and saves it to the clipboard Num Lock This function key activates the virtual number block The characters found on the upper right of the keys are then output Combination Description Switch between open applications Use this key combination to switch between several open applications Alt Tab Alt Ctrl Del Windows security Task Manager This key combination opens the Windows...

Страница 31: ...haviour They are used by pressing Fn the hot key The function keys become the primary behaviour They are used by simply pressing the corresponding function key The F Lock toggle function can be deactivated in the BIOS setup utility If the F Lock toggle function is deactivated the F Lock symbol is continuously on and the function keys become the primary function To do so in the Advanced Keyboard Fe...

Страница 32: ... correspond to the buttons on a conventional mouse You can also deactivate the touchpad via the keyboard so that you cannot move the cursor unintentionally see chapter Function keys and key combinations Page 25 Moving the pointer Move your finger on the touchpad Touchpad The pointer will move Selecting an item Move the pointer to the item you wish to select Touchpad Tap the touchpad once or press ...

Страница 33: ...ample A screen with an HD resolution of 1366 x 768 has 1366 x 768 1049088 pixels Each pixel consists of three subpixels red green and blue making a total of about 3 million subpixels According to ISO 9241 307 class II a maximum of 2 light and 2 dark pixels and in addition 5 light or 10 dark subpixels or an equivalent mix 1 light subpixel counts as 2 dark subpixels are allowed to be defective Pixel...

Страница 34: ...tance drag apps or widgets onto the home page in this way Double tap To enlarge a view quickly tap twice on a web page map or another screen When you double tap on an image in a web browser it will be enlarged and another double tap will make it smaller again Zoom in Zoom out With some apps you can enlarge the display size by moving two fingers apart on the touchscreen and reduce it by moving your...

Страница 35: ...t telephony program or a video conferencing program which supports a webcam When using the webcam the notebook support must not wobble The webcam automatically adjusts itself to the current light level For this reason the LCD screen may flicker while the light level is adjusted Further information on using the webcam and on the additional settings which are possible for your webcam can be found in...

Страница 36: ... about 5 minutes of the message appearing your notebook will automatically switch off monitoring the battery charging level Battery Batterystatusmeter Windows also has a Battery status meter in the taskbar for monitoring the battery capacity When you place the mouse pointer on the battery symbol the system displays the battery status Storing the battery Battery Battery Self discharge battery charg...

Страница 37: ...tes Page 12 Remove the power plug from the mains socket Switch the device OFF The device must not be in power saving mode Close the LCD screen Remove all the cables from the device Turn the device over and place it on a stable flat and clean surface If necessary place an anti slip cloth on this surface to prevent the device from being scratched a 1 2 1 HOLD 3 PULL UP 2 3 Slide the locking device 1...

Страница 38: ... at the edge Insert the battery into the battery compartment until it engages positively 1 Slide the locking device 2 in the direction of the arrow Turn the notebook the right way up again and place it on a flat surface Reconnect the previously disconnected cables 34 Fujitsu ...

Страница 39: ...power management functions in your Control Panel If you need further information about an option you can get help about most settings by pressing the key combination Fn F1 to show the Microsoft help When the notebook is in power saving mode the following must be remembered During power saving mode open files are held in the main memory or in a swap file on the hard disk Never turn off your noteboo...

Страница 40: ...oise created by the fan is reduced Call up the BIOS Setup Utility In the menu Advanced Miscellaneous Configurations select the Fan Control function Choose the setting Normal or Silent Instructions for how to call up and operate the BIOS Setup Utility can be found in chapter Settings in BIOS Setup Utility Page 63 With the Fujitsu Utility Function Manager you can also switch between these two settin...

Страница 41: ... into place The label area must be facing upward Do not apply any force otherwise the delicate contact surfaces could be damaged Memorycard Depending on the particular type used the memory card may protrude slightly from the slot Removing the memory card Memorycard In order to protect your data always follow the correct procedure for removing the card see the documentation for your operating syste...

Страница 42: ... chapter Function keys and key combinations Page 25 for information on setting the volume and also enabling disabling the loudspeakers via the keyboard If you attach an external microphone the built in microphone is disabled When you connect headphones or external speakers the built in speakers are disabled Information on connecting headphones and a microphone can be found in Connecting external d...

Страница 43: ... module enables access to a mobile radio network Follow the instructions supplied by the provider of the SIM card The SIM card slot is located in the battery compartment and can only be accessed when the battery is removed Inserting the SIM card Remove the battery see Removing a battery Page 33 1 2 Pull the SIM card holder out of the slot 1 Insert the SIM card 2 into the SIM card holder as shown i...

Страница 44: ...ush the SIM card holder back into the slot 3 Install the battery again see Installing a battery Page 34 Removing the SIM card Remove the battery see Removing a battery Page 33 1 Pull the SIM card holder out of the slot 1 40 Fujitsu ...

Страница 45: ...ssued for this device Switching the wireless components on and off Press the key with the radio symbol to switch the wireless components on and off flight mode WirelessLAN WirelessLAN Bluetooth Bluetooth If you switch off the radio components the wireless LAN antenna and the Bluetooth and LTE module will also be switched off Pay attention to the additional safety notes for devices with wireless co...

Страница 46: ...logy Solutions dealer If you have ordered an LTE module your device will already be prepared when you receive it You will find information on establishing the connection with the LTE network in the documentation for the hardware you are using Your device can connect with the Internet via the LTE module To do this use one of the following types of connection USB dongle a USB stick with your mobile ...

Страница 47: ...AN Local Area Network 2 1 Connect the network cable to the LAN port of the notebook 1 Connect the network cable to your network connection 2 Your network administrator can help you to configure and use the LAN connections The network cable is not included in the delivery scope This type of cable can be obtained from a specialist dealer Use a shielded network cable CAT 5e Fujitsu 43 ...

Страница 48: ...ally available USB Type C or Thunderbolt port replicators that are connected to the system via the USB Type C connector Ports on the Port Replicator PortReplicator Ports 13 1 2 3 12 11 10 9 8 7 6 5 4 1 Headphone jack left microphone jack right 2 ON OFF button 3 Connector on the Port Replicator for the docking port on the bottom of the notebook 4 Key lock optional 5 Unlocking lever 6 DC jack socket...

Страница 49: ... Port Replicator The resulting overheating can cause reduced performance and increased activity of the integrated fan PortReplicator Disconnect the mains adapter cable from the DC socket DC IN of the notebook 1 Position the notebook so that it is in line with the back edge of the Port Replicator Place the notebook onto the Port Replicator 1 and ensure that it locks into place correctly If necessar...

Страница 50: ...r 3 When the notebook is connected to a Port Replicator the operating system creates a hardware profile for the Docked mode In this profile for example the setting is saved as to which monitor was last used for output This profile will be loaded as soon as the notebook is connected to a Port Replicator of the same type Switching on the notebook via the port replicator Press the ON OFF button on th...

Страница 51: ...e notebook from the Port Replicator 3 1 2 Turn the key in the direction of the arrow 1 to unlock the port replicator Pull the unlocking lever in the direction of the arrow 2 until you hear the notebook unlatch Lift off the notebook 3 Fujitsu 47 ...

Страница 52: ...ssword Severity setting from Strong to Stringent in the Security BIOS Setup Utility menu the Fujitsu Service Desk can no longer reset the password In this case the system can remain permanently unusable Therefore Fujitsu recommends to generally set up a supervisor password with the setting Password Severity Strong Configuring the fingerprint sensor Fingerprintsensor Fingerprintsensor Whether or no...

Страница 53: ...t https support ts fujitsu com After selecting the product and the operating system you will find the software under Downloads Applications Tools and Utilities Using the Security Lock Your device comes with a Security Lock mechanism for the Kensington Lock Cable You can use the Kensington Lock Cable a sturdy steel cable to help protect your notebook from theft The Kensington Lock Cable is availabl...

Страница 54: ... the Fujitsu Service Desk can no longer reset the password In this case the system can remain permanently unusable Therefore Fujitsu recommends to generally set up a supervisor password with the setting Password Severity Strong Protecting BIOS Setup Utility supervisor and user password If you have opened these operating instructions on the screen we recommend that you print them out You cannot cal...

Страница 55: ...en the BIOS Setup Utility Please note that the user password only provides access to a few of the BIOS settings Changing the supervisor or user password You can only change the supervisor password when you have logged into the BIOS Setup Utility with the supervisor password Password Supervisorpassword Userpassword Call the BIOS Setup Utility and go to the Security menu When changing the password p...

Страница 56: ... You will be prompted to enter your password the supervisor password Deactivating system protection Start the BIOS Setup Utility and go to the Security menu Operatingsystem Select the Password on Boot option and press the Enter key Select the Disabled option and press the Enter key If you do not want to change any other settings you can exit BIOS Setup Utility Select the Save Changes Exit option u...

Страница 57: ... Chip menu option appears With Clear Security Chip you can delete the owner in the TPM if the TPM has already been used With Enabled all secret keys generated by applications e g SRK Storage Root Keys AIK Attestation Identity Keys etc are deleted Please note that you will then no longer be able to access the data you have encrypted with the keys based on that holder Select the Exit Saving Changes ...

Страница 58: ...arrying the other SmartCard with you In order to be able to take advantage of all the security features of your notebook you will need a CardOS SmartCard from Fujitsu The SmartCard can only be used with a PIN offering maximum protection even if you lose the SmartCard In order to maximise your security the CardOS SmartCard is disabled if three incorrect attempts are made to enter the PIN When you u...

Страница 59: ...connect cables during a thunderstorm Never pull at a cable when disconnecting it Always grasp the plug With some devices such as USB devices it is not necessary to switch off the notebook and the device before connecting disconnecting For more information about whether or not devices need to be switched off please refer to the documentation supplied with the external device Some of the external de...

Страница 60: ... to a maximum of two screens at the same time see Function keys and key combinations Page 25 section Changing the screen output Monitor VGAconnectionsocket Monitorport Monitorport Digital display port on the optional port replicator Analogue VGA monitor port on LIFEBOOK or optional port replicator Digital DVI D monitor port on the optional Port Replicator Digital HDMI port on LIFEBOOK Switch off t...

Страница 61: ...or of the notebook see chapter Function keys and key combinations Page 25 You can display the same picture on the external monitor and the notebook LCD monitor simultaneously If you wish to operate the monitor via a DVI port use the optional Port Replicator available for your notebook Fujitsu 57 ...

Страница 62: ... transfer rate of 12 Mbit s USB 2 0 has a data transfer rate of up to 480 Mbit s USB 3 0 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen1 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen2 has a data transfer rate of up to 10 Gbit s Additional information can be found in the documentation for the USB devices Connect the data cable to the external device Connect the data cable to a USB ...

Страница 63: ...er Delivery on System Off Instructions for how to call up and operate the BIOS Setup Utility can be found in section Settings in BIOS Setup Utility Page 63 With the USB Type C Port Replicator available as an accessory the notebook can be supplied with power via this USB port USB devices are hot pluggable This means you can connect and disconnect the cables of USB devices while the system is runnin...

Страница 64: ...more quickly if an external USB device is being charged The power supply unit must already be connected when the notebook is switched off as otherwise the USB charging function will be disabled and the connected USB devices will not be charged Some USB devices e g mobile telephones require a driver in order to utilise the USB charging function In this case the USB charging function will not work w...

Страница 65: ...r notebook Connect the audio cable to the external device Connect the audio cable to the headset port of the notebook The internal loudspeakers are disabled If you buy a cable from a retailer please note the following information The headset port on your notebook is a 3 5 mm jack socket If you want to connect a headset headphones or loudspeakers you will need a 3 5 mm jack plug Fujitsu 61 ...

Страница 66: ...r consulting the Hotline Service desk you may remove and install the components described in the separate manual LIFEBOOK U7311 System Expansions and Repairs yourself Please note that some pages in that manual are marked Service Partner only this means that you must not remove those components yourself The instruction manual can be found at http support ts fujitsu com download Removing and install...

Страница 67: ...o the BIOS processor and notebook System Advanced system settings Advanced Configuration of various hardware components such as mouse keyboard processor Security Password settings and security functions Boot Configuration of the start up sequence Exit Exits the BIOS Setup Utility Starting the BIOS Setup Utility Start the device switch off on or reboot the Operating System BIOSSetupUtility Dependin...

Страница 68: ... BIOS Setup Utility With the F9 key you can load the default settings of the BIOS Setup Utility Use the cursor keys or to select the menu in which you would like to configure settings The menu is displayed on the screen Select the option that you want to change with the cursor keys or Press the Enter key Press the ESC key to exit the selected menu For future reference make a note of the changes yo...

Страница 69: ...ndard entries for all menus of the BIOS Setup Utility choose Load Setup Defaults and Yes Discard Changes Discard changes without exiting the BIOS Setup Utility To discard the changes you have made select Discard Changes and Yes The settings in place when BIOS Setup Utility was called remain effective You can now make additional settings in the BIOS Setup Utility If you want to exitBIOS Setup Utili...

Страница 70: ...ter Reboot Then select Save Changes and Exit in the menu Save Exit Exit to initiate a reboot and start Erase Disk Because of the reboot the Erase Disk will be started You have the option to interrupt the process during the user selection After the application starts the Administrator Supervisor password must be entered for security reasons A dialogue field appears in which a particular several or ...

Страница 71: ...rnal USB stick Select whether a status report should be written to the USB stick The user can select the following tasks which should be run by the system after the deletion process Reset administrator and user password Load BIOS setup defaults Shutdown the Computer Exit Erase Disk with no additional options upon completion Select the function which you require The deletion process starts Fujitsu ...

Страница 72: ...nnected to your system Your sales contract Our notebooks have been designed primarily with mobile applications in mind This means that considerable effort has been made to optimise components and equipment in terms of weight space and energy requirements Depending on the particular configuration you have purchased it is possible that functionality may be slightly reduced compared to a desktop PC i...

Страница 73: ...12 Boot Menu F2 BIOS Setup When this message appears press the function key F12 Insert the Windows Recovery CD into the optical drive Select CD ROM and press the Enter key Follow the instructions on the screen After the installation you must install all the drivers again Some installed hardware components will not be correctly supported until this has been done Insert the Drivers Utilities CD DVD ...

Страница 74: ... only numerals are written Cause Troubleshooting The virtual numeric keypad of your device is activated see Virtual numeric keypad Page 24 Press the Num key The notebook s LCD screen remains blank LCDscreen LCDscreenistoodark Cause Troubleshooting Monitor is switched off Press a key or touch the touchpad External monitor or television set connected Press the key combination to switch the screen ou...

Страница 75: ...e data cable is properly connected to the notebook and the external monitor if it is plugged in with a connector Switch on the external monitor and the notebook The external monitor is blank or the image is unstable Screen Monitor Cause Troubleshooting The wrong external monitor has been selected or the wrong screen resolution has been set for the application program Terminate the application prog...

Страница 76: ...onnected correctly Check whether the mains adapter is connected correctly to the notebook Switch the notebook on The notebook stops working Notebook Energysavingmode Cause Troubleshooting Notebook is in energy saving mode Leave energy saving mode An application programme has caused the malfunction Close the application program or restart the notebook by restarting the operating system or switching...

Страница 77: ...onnectiontoanetworkdoesnotwork Cause Troubleshooting The wireless component is disabled Switch the wireless component on see Switching the wireless components on and off Page 41 The wireless component is enabled Despite this the wireless connection to a network does not work Check whether the wireless connection is switched on via the software Further information on using the wireless component ca...

Страница 78: ...leshooting and tips SmartCard lost Cause Troubleshooting SmartCard lost If you are working in a network contact your system administrator who can boot up your notebook with a Supervisor SmartCard 74 Fujitsu ...

Страница 79: ... OK and press the Enter key Extended memory failed at offset xxxx Failing Bits zzzz zzzz When testing the extended memory an error has resulted at the address xxxx Check whether the additional memory module has been inserted correctly Failure Fixed Disk n The settings of the hard disk drive are incorrect Start the BIOS Setup Primary Master submenu and select the correct settings Keyboard controlle...

Страница 80: ...to do so Real time clock error Contact your sales outlet or our customer service centre nnnnK Shadow RAM failed at offset xxxx Failing Bits zzzz Contact your sales outlet or our customer service centre System battery is dead Replace and run SETUP Contact your sales outlet or our customer service centre System cache error Cache disabled Contact your sales outlet or our customer service centre Syste...

Страница 81: ...a total of max 32 GB Approved memory modules 4 GByte 8 GByte 16 GByte or 32 GByte DDR4 3200 MHz SO DIMM The data sheet for the device provides further technical data You will find the data sheet on your device or on the Internet at http www fujitsu com fts support Rechargeable battery You can find information on the batteries used in your device on the Internet at http www fujitsu com fts support ...

Страница 82: ...voltage 19 V Maximum rated current 3 42 A An additional mains adapter or power cable can be ordered at any time Mains adapter port replicator Technicaldata Electrical data Rated voltage 100 V 240 V automatic Nominal frequency 50 Hz 60 Hz automatic Secondary Nominal power 90 W Nominal voltage 19 V Max rated current 4 74 A An additional mains adapter or power cable can be ordered at any time 78 Fuji...

Страница 83: ...CO Certified TCOCertified Please note that TCO certified systems bear the TCO certified logo Further information is given in the TCO certified manual appendix at http support ts fujitsu com Manuals Other certification markings Certificationmarkings Any other certification markings are listed in the Manual Appendix Additional Certifications supplement If such markings are available you can find the...

Страница 84: ... 23 indicator 20 Certification markings 79 charging capacity battery 32 Cleaning 15 Components installing removing 62 Configuration BIOS Setup Utility 63 Connecting audio devices 61 Connecting headphones 61 Ctrl Alt Del 26 Cursor control 23 Cursor keys 23 D Date is incorrect 70 Device setting up 17 Disable microphone 25 E Enable microphone 25 Energy energy saving 13 Energy saving 13 Energy saving ...

Страница 85: ...blank 71 Monitor port see VGA connection socket 56 N Notebook before you travel 14 cannot be started 72 cleaning 15 stops working 72 switching off 21 transporting 14 using 19 Notebook operation 19 Notes 12 cleaning 15 disposal recycling 79 energy saving 13 LCD screen 29 Safety 12 transport 14 Num Lock indicator 20 24 Numeric keypad 22 see Virtual numeric keypad 24 O Operating system activating sys...

Страница 86: ...er 78 notebook 77 The wireless connection to a network does not work 73 Time not correct 70 Tips 68 Toggle output screen 26 Touchpad 25 28 buttons 28 cleaning 15 dragging items 29 executing commands 28 moving the pointer 28 selecting an item 28 switch off 25 Touchpad buttons 25 TPM 53 Transport Transport damage 16 Transportation 14 Travel notebook 14 Troubleshooting 68 Trusted Platform Module 53 U...

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