68
- Troubleshooting Your Notebook
7
If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
Web site: http://www.computers.us.fujitsu.com/support.
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
•
Product name
•
Product configuration number
•
Product serial number
•
Purchase date
•
Conditions under which the problem occurred
•
Any error messages that have occurred
•
Type of device connected, if any
See the Configuration Label on the bottom of your notebook for configuration and serial numbers.
•
I
F YOU KEEP NOTES ABOUT WHAT YOU HAVE TRIED
,
YOUR SUPPORT REPRESENTATIVE MAY BE
ABLE TO HELP YOU MORE QUICKLY BY GIVING ADDITIONAL SUGGESTIONS OVER THE PHONE
.
•
D
O NOT RETURN A FAILED NOTEBOOK TO YOUR SUPPLIER UNTIL YOU HAVE TALKED TO A SUPPORT
REPRESENTATIVE
.