15
Troubleshooting
This chapter describes the status and problem reporting features of the ETERNUS CS800 as
well as problems you might encounter during setup and operation of the system. Corrective
information is provided to help you resolve these problems.
For for information about troubleshooting the ETERNUS CS800, see the following sections:
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"General Troubleshooting Actions" on page 459
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"Viewing Service Tickets" on page 459
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"Checking Hardware Status" on page 460
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"Downloading a System Diagnostics File" on page 460
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"Common Problems and Solutions" on page 460
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"Start-up Problems" on page 461
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"Hardware Problems" on page 461
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"Ethernet Network Problems" on page 463
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"Replication Problems" on page 465
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"Temperature Problems" on page 466
15.1
General Troubleshooting Actions
For information about general troubleshoot actions you can take, see the following sections:
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"Viewing Service Tickets" on page 459
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"Checking Hardware Status" on page 460
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"Downloading a System Diagnostics File" on page 460
15.1.1
Viewing Service Tickets
Service tickets include time and date information, status (open or closed), information about
each error, and links to recommended troubleshooting procedures. The ETERNUS CS800
generates service tickets according to the following scenarios:
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If the component associated with the problem does not have an open service ticket, the
ETERNUS CS800 opens a service ticket for the component and reports the problem in a
service ticket.
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If the problem reoccurs, the ETERNUS CS800 logs the number of times that it detects
the problem in the existing report.
ETERNUS CS800
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Содержание ETERNUS CS800
Страница 1: ...ETERNUS CS800 V3 2 User Guide English ...
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Страница 3: ...English ETERNUS CS800 User Guide V3 2 Edition October 2015 ...
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Страница 114: ...6 3 Running the Getting Started Wizard 6 3 3 Network Configuration Figure 80 Network Configuration 114 ETERNUS CS800 ...
Страница 132: ...6 3 Running the Getting Started Wizard Figure 91 Confirm Page 132 ETERNUS CS800 ...
Страница 143: ...Figure 97 Remote Management Pages Map ETERNUS CS800 143 7 Remote Management ...
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Страница 184: ...8 7 AIS Connect Figure 128 AISConnect Wizard Confirm 184 ETERNUS CS800 ...
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Страница 321: ...Figure 206 Network Configuration ETERNUS CS800 321 10 Configuration ...
Страница 335: ...Figure 215 Date Time Page To set the system date and time ETERNUS CS800 335 10 Configuration ...
Страница 339: ...Figure 216 Access Control Settings Page ETERNUS CS800 339 10 Configuration ...
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