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Troubleshooting and tips
Troubleshooting and tips
Take note of the safety notes in the "Safety" manual, when you connect or disconnect
cables.
!
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
►
Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
►
Switch the notebook off.
►
Please contact the Hotline/Help Desk.
You can find the telephone numbers in the help desk list. When calling, please have the
following information ready:
–
The model name and serial number of the notebook. The serial number is located on a
sticker on the underside of the notebook.
–
Notes of any messages that appear on the screen and information on acoustic signals.
–
Any changes you have made to the hardware or software after receiving the notebook.
–
Any changes you have made to the
BIOS Setup
settings after receiving the notebook.
–
Your system configuration and all peripheral devices connected to your system.
–
Your sales contract.
Our notebooks have been designed primarily with mobile applications in mind. This means
that considerable effort has been made to optimise components and equipment in terms of
weight, space and energy requirements. Depending on the particular configuration you
have purchased, it is possible that functionality may be slightly reduced compared to a
desktop PC if you are running processor-intensive gaming software, e.g. games with
intensive 3D graphics. Updating your hardware with drivers which have not been approved
by Fujitsu Siemens Computers may result in performance losses, data losses or
malfunction of the equipment. A list of approved drivers and current BIOS versions can be
downloaded from:
http://www.fujitsu-siemens.com/support/downloads.html
!
Restoring installed software
Please create backup copies of your files on a regular basis. If data is damaged or lost,
you can restore your applications using the original data carriers. However, if you do not
have backup copies of your own data files, they cannot be restored.
!
If your Operating System will not start, or if there are errors on the hard disk, the pre-installed
software may have to be re-installed.
Restoring the operating system, drivers, manuals and special software
You can find information on how to restore the operating system, drivers, manuals and special
software in the "Recovery Process" manual (see "Important notes”).
10600790867, edition 1
English - 13
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