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Cloud ip camera web client user manual 

33 

 

826 USER MANUA 

6.

 

Troubleshooting

 

This chapter provides solutions for questions or problems in camera installation 

and operation.  

If you encounter problems, please follow solutions below. (Below we take 

Windows ® Vista ™ and XP as example. Different operation systems have the 

similar operation.) 

1). what is Remote Access? How to do that? 

 

Remote access means that you can access a camera from a web on any PC 

trough internet. So even if you are not at home, you can access a camera, view 

live video and manage its settings.  

How to do that? Please follow the Quick Installation Manual in the packing box.  

If your camera does not work, please check whether the following things are 

right.  

....STATE2 (

 ) on the camera flashes green 3 times every 3 seconds 

....Internet connection is working properly  

... The router's LAN & WAN connection are working properly.  

... Router UPNP and DHCP are on 

... Routers can get a public IP.  

Print to PDF

 without this message by purchasing novaPDF (

http://www.novapdf.com/

)

Содержание 826

Страница 1: ...Cloud ip camera web client user manual 826 USER MANUAL IP Camera HD Cloud IP Camera User Manual for WEB Client Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 2: ...nd password safely 826 USER MANUAL Contents 1 Introduction 2 Installation 2 1 Camera installation and login 1 2 2 Wireless Installation guide 3 3 Home page 4 3 1 Camera guide 4 3 2 Camera status 6 3 3 Account settings 7 3 4 Image setting PTZ control 8 3 5 Mode selection 12 Print to PDF without this message by purchasing novaPDF http www novapdf com 1 1 ...

Страница 3: ... 2 Nickname 12 5 3 Admin password 18 5 4 Guest password 19 5 5 Network 20 5 6 OSD 23 5 7 Micro SD card 18 5 8 Camera alarm settings 19 5 9 Scedule recording 20 5 10 Date Time 21 5 11 System 21 5 12 Other 22 6 Problem solutions 23 7 Wireless basis 26 8 Wireless security 29 Print to PDF without this message by purchasing novaPDF http www novapdf com 15 ...

Страница 4: ...and any time 720P HD makes image clear and smooth Cloud IP camera also has motion detection function making it cost effective for home and public places security This manual is only for reference any update please open www mipcm com to download newest manual version 2 Installation 2 1 Camera installation and Login Step 1 Connect power and network Please refer to Quick Installation Guide for instal...

Страница 5: ...n Note The user can click on the login screen of the Register button to register a user account login to add manage multiple cameras 2 On the video viewing screen Language Registeratio n Enter the ID number or registered account Password Login ID login page Download Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 6: ...sportations or human factors of the camera lens the focal length of the lens caused by out of focus the user can put the camera on the 3 meters for Registered account login page Play Install video plug Account settings Real time viedo Live view shoot Image playback shortcuts Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 7: ...ximize wireless range 1 Make sure the walls ceilings between routers and your IP Cameras have as fewer as you can each wall or ceiling can weaken adapter 3 90 feet 1 30 meters of the wireless transmission range 2 Please pay attention to the straight line distance between the devices 1 5 feet thick 0 5 meters of the wall at a 45degree appears to be almost 3 feet 1 meter thick When turning to the 2d...

Страница 8: ...ces that generate RF noise and appliances at least 3 6 feet or 1 2 meters from the outside position 5 If you are using 2 4GHz cordless phones or other radio transmitting source devices such as microwave ovens your wireless connection may degrade dramatically or drop completely Make sure your 2 4GHz phone base is as far away from wireless devices Even if the phone is not in use the base will still ...

Страница 9: ...user manual 6 After registered users login the user can add delete and manage multiple cloud cameras 826 USER MANUA 1 Add online cameras 2 Add Camera ID Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 10: ...b client user manual 7 826 USER MANUA 3 Enter Cloud IP Cam password and click add device 4 Enter Cloud IP Cam password and click revise button Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 11: ... 4th step is based on the Cam s initial password if the initial password is not admin this step can be cancelled 5 After choosing Wi Fi enter the password and click apply 6 Add IP Cam Successfully Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 12: ...at your camera is online Yellow color means the camera online however password has been changed You need to enter the new password to access the camera Red indicates the camera is offline and not able to access remotely If the camera is offline please try the following methods Make sure the camera s network connection is normal Try to restart your network router Please check the camera s cable con...

Страница 13: ...1 Set video size User can choose the resolution of the images 2 Password User can modify the admin account The visitors login the account by administrator password can modify the information of the account 3 Guest Password The visitors who login the account by guest password can only watch and rotating screen which can t modify the information of the account 4 Exit Exit Video Interface Print to PD...

Страница 14: ...quality display we may not recommend users adjust of these parameters 2 Click Reset you can restore brightness contrast saturation sharpness back to the factory settings 3 IP CAM can control PTZ up down left right rotation 4 Display and hide the status bar icons 5 Machine Turnover When the machine is hosting the picture is turnover when choosing Machine Turnover the picture will turn back Print to...

Страница 15: ...t around the photosensitive sensor 2 Daytime IP camera is switch into daytime mode infrared lamp is off 3 Night IP camera is switch into night mode infrared lamp is on 3 6 Button page 1 Video Play Stop Click buttons to play or stop the video 2 Temporary manual recording button the file recorded to micro SD card Click the buttons on the audio video recording recording icon indicates Print to PDF wi...

Страница 16: ...e intercom Click buttons camera and computer microphone speakers are turned on the two sides voices can be heard 3 7 Playback Micro SD card stores the video files 1 Select the camera in the camera list 2 In the image on the right can find more information Video files and file details 2 Video files and catalog 1 Camera list Play Stop Print to PDF without this message by purchasing novaPDF http www ...

Страница 17: ...Cloud ip camera web client user manual 14 826 USER MANUA Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 18: ...Cloud ip camera web client user manual 15 826 USER MANUA 4 Information 4 1 Alarm Information Checking 1 Information checking Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 19: ...6 826 USER MANUA 5 Management This section shows the configuration of the IP Cam 5 1 About Basic information about the camera is displayed 2 Open the image 3 Save as Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 20: ...oftware Version Camera current software version number Plug in version watch current video cameras plug in version number Device ID camera ID 826 USER MANUA 5 2 Nickname Modify the current camera name Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 21: ...an modify the name of the camera 5 3 Admin Password 826 USER MANUA Admin Password Enter the current login password default password is admin New Password Enter the new admin password Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 22: ...urrent camera modified login password Click Apply to save your changes 5 4 Guest Password Admin Password Enter the administrator password of the current camera Guest Password Enter guest password Default password is admin New Password Confirmation Re enter the new guest password again Click Apply to save your changes Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 23: ...ired network Start Status The current Ethernet situation is enable or disable Mac Address The current Ethernet Mac address Automatically obtain an IP address cameras default When selected the camera Automatically get to the router connected to it is automatically assigned to Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 24: ... DNS connected to the Cam user may not need to set it 2 Wireless Network wireless network configuration Select the wireless network card after Wireless Mode Hot Terminal A Hot spots As a searching device the default mode is wireless hot spot By using PC or iPhone can search the hot spot IP cam hot spot is realize as ID number For example ipc1jfiegaaaah2a By connected with hot spot can realize the ...

Страница 25: ...ck Applications WIFI Surface does not immediately refresh the page information the user wants to quit Network and then enter you can see no Line connection status display After a successful connection IP Address and gateway information will get to Meanwhile STATE1 flashes Choose Client Choose router Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 26: ...Cloud ip camera web client user manual 23 green 3 times every 3 seconds 826 USER MANUA 5 6 OSD Menu settings Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 27: ...t have Chinese or symbols only English and numbers Display date After tickled upper left corner of the screen will display the date Date format The user can select Year Month Day or Month Day Year two date formats Display time After tickled the screen will display the time Time format User selectable for 24 hour or 12 hour format clock Print to PDF without this message by purchasing novaPDF http w...

Страница 28: ...ill display weeks Click Apply to save your changes 5 7 SD card Display Camera SD card status 826 USER MANUA Format The Micro SD T FLASH card is formatted the existing micro SD card contents will be cleared Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 29: ...y to save your changes 826 USER MANUA 5 8Camera alarm arming settings I O Alarm input When normally open alarm input port connect with an external alarm sensor such as door sensor infrared smoke alarm detector etc must be a normally open alarm probes When alarm occurs the probe switch is closed network cameras generate alarm triggers alarm calls according to user settings Adjust the sensitivity Ap...

Страница 30: ...era alarm output switch is closed trigger external alarm devices Sensitivity To set the sensitivity of motion detection the greater the value the higher the sensitivity relatively the probability of false alarms generated will be higher generally we recommend user to choose the default values the user also can set up sensitivity based on their will I O on off Take photo Pre recorded time Alarm on ...

Страница 31: ...recording 826 USER MANUA In this option you can choose the 7 24 hour video or scheduled recording Note video files will be stored in SD card when content is full it will overridden Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 32: ...hina time Sync data time automatically When Opening the cam will automatically synchronize the time displayed on the address bar time server address with corresponding time Time zone Users can choose the time zone of the camera 826 USER MANUA Date When time server automatically turned off users can manually modify the cam s date Print to PDF without this message by purchasing novaPDF http www nova...

Страница 33: ...s time Click Apply to save your changes 5 11System Online Upgrade If you have the latest software there will be tips Update click update the camera will be online software upgrade after the upgrade is successful will re start the Camera 826 USER MANUA Print to PDF without this message by purchasing novaPDF http www novapdf com ...

Страница 34: ...dition to Network setup parameters retained the other parameters are restored to the factory settings back When the Save Network Device is not checked the point is determined all camera parameters Few are restored to factory settings back equivalent to click the RESET button Reboot Click the reset button after the restart of the camera Print to PDF without this message by purchasing novaPDF http w...

Страница 35: ...th the mouse settings the greater the value the more sensitive the microphone receiving sound external environment more the computer listens to the voice of the larger end the corresponding listening to ambient noise is greater Flip To turn upside down Power Frequency 50Hz and 60Hz with two frequencies selected the user machine installation area under power frequency to choose Click Apply to save ...

Страница 36: ... can access a camera from a web on any PC trough internet So even if you are not at home you can access a camera view live video and manage its settings How to do that Please follow the Quick Installation Manual in the packing box If your camera does not work please check whether the following things are right STATE2 on the camera flashes green 3 times every 3 seconds Internet connection is workin...

Страница 37: ...d get a reply like bytes 32 time 2 ms Another possibility is that the network equipments like hubs and switches may have problems Ensure all network equipments connect and work well 3 Why does the APP show camera not online This may be caused by firewall protection such as MAC addresses filtering MAC address binding with the IP address In this situation please contact your system administrator to ...

Страница 38: ...l format then the computer will convert digital format to images to users If the CMOS sensor has been in high night for a long time remember not to move it to dark places for it may damage the sensor 5 Blur image What to do When camera works in dark places its image may get blur Or your camera does not focus properly Rotate the lens till you see a clear image Web viewing on a computer may get a bl...

Страница 39: ...mal If light is not lit check the power supply is damaged or the camera hardware failure requiring repair STATE1 STA1 OFF Wifi was disabled by the user or wifi hardware failure 1 Press RESET for 5 seconds to restore the factory settings 2 Make camera with wired Ethernet connection after landing in the Manage Network make WIFI enabled 3 Camera hardware failure requiring repair Red light Normally on...

Страница 40: ...an check whether the network can access the Internet 2 Check whether there are two routers connected first level router network cable will need to receive a second class router s WAN port on the job 3 Try the camera placed from somewhere near WIFI router and then reconnect the power 4 Check the router is turned on the firewall to do MAC address filtering Green flashing 2 times Internet traffic is ...

Страница 41: ...hardware failure 1 Users press RESET 5 seconds to restore the factory settings 2 Check replace the camera and connect the network cable between the routers 3 Camera hardware failure requiring repair Red light Network cable is connected the IP address is obtained 1 Please make sure your routers DHCP server is enabled 2 Try to restart the router 3 Manually assign a letter to the Ethernet IP address ...

Страница 42: ...with the cloud server 1 Restart the machine or the machine on again to restart 2 Try running the machine based on the press machine base RESET button hole 6 seconds set the machine to restore the factory tune Green light flashing 3 times Normal communication with the cloud server you can access the camera via cloud services Normal Red green lights flashing alternately DHCP fails use a temporary IP...

Страница 43: ...gly used in home office airport coffee shop and other public places WLAN needs no electrical wiring or other base equipments It helps people to work and communicate easier and more efficient with its mobility Tips When you use a wireless network please note the following Put your router or access point at center area Put the router access point at the highest point of the room so the signal can be...

Страница 44: ...to your wireless network Open WPA or WEP in the router to protect your wireless network Please refer to the product manual for more information on this feature 8 Wireless Security This section introduces different levels of security to protect your data from invasion IPCAM provides the following security types WPA PSK pre shared key WEP Wired Equivalent Privacy What is WEP Print to PDF without thi...

Страница 45: ...defined by HEX 16 hex 0 9 AF or ASCII American Standard Code for Information Interchange alphanumeric characters format ASCII format allows you to enter a string that is easy to remember ASCII is converted into HEX when used on the internet Four keys can be defined for easy changing if needed What is WPA WPA or Wi Fi Protected Access is a Wi Fi standard designed to improve WEP Wired Equivalent Pri...

Страница 46: ...WPA PSK WPA2 PSK uses a pass phrase or key to authenticate your wireless connection Key is an alpha numeric password between 8 and 63 characters long Password can include symbols and spaces This key must be the same with your wireless router key or access point key After camera installation as the Quick Installation guides you can use the assigned IP address of the camera Because you share the sam...

Страница 47: ...ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off an...

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