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Section 04
Troubleshooting
Also, please make sure that the device volume setting is not muted and that the volume control is
not at the lowest setting.
4.5 nabi
™
Account Management
Forgot nabi
™
account ID
If you have forgotten your nabi
™
account ID, please click
Forgot Password
found on the sign in
screen. Your nabi
™
account ID is the e-mail address displayed in the pop-up message.
Forgot nabi
™
password
If you have forgotten your password, please click
Forgot Password
found on the sign in screen.
An email will be sent to you that will include instructions on how to reset your password.
Please note that in order to successfully retrieve your username or reset your password, from your
nabi, you must be connected to a WiFi network.
4.6 Resetting nabi
There are two types of reset that you can perform on
nabi
: soft reset and factory reset. In the
unlikely event that your
nabi
becomes unresponsive, you can easily perform a soft reset. A factory
reset is recommended when slow performance is persisting or if you want to wipe out all your
personal data and settings from
nabi
.
Soft Reset
There are two ways to perform a soft reset
1. Use a small thin object (such as a needle or paperclip) to press the
Reset Button
located on
the back of the nabi. This will prompt nabi to restart.
2. Alternatively, you can hold the
Power Button
down until nabi turns off. When nabi is off,
press the
Power Button
to turn on nabi. This also acts as a soft reset.
Factory Reset
!
Caution:
A factory reset is a very serious process, because it will SYSTEMATICALLY WIPE ALL
USER DATA from
nabi
. A factory reset will return
nabi
to the settings it originally had
when purchased.
To perform a factory reset, first make sure that nabi is powered off. Then, hold down the
Volume
–
Button
and the
Power Button
simultaneously until the Factory Reset screen appears. Using the
Volume
–
Button
or the
Volume
+
Button
, navigate the menu options to select
Wipe All User
Data
, and press the
Power Button
to confirm your selection. Wait until the screen displays
DONE
, then power off nabi by pressing the
Power Button
. Once nabi is off, you can power it
back on and start setting it up again.
