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BFE Warranty Policy – November 1st 2013
1. When purchased from an authorised BFE distributor the BFE warranty shall
guarantee that all framework and components of your product are free from faulty
manufacture. All faulty framework and components will be repaired or replaced as set
out in this policy. All warranties in this policy apply to
INDOOR HOME/DOMESTIC
USE ONLY.
2. These warranties do not apply to products used in commercial use applications.
3. Warranty
DOES NOT
cover normal wear & tear and excludes faults due to misuse,
abuse, incorrect assembly or lack of general maintenance.
4. Warranty is applicable to products sold and placed within Australia only.
5.
IMPORTANT
. Most of BFE products are pretested and we have inspectors checking
all products prior to shipment. The number one reason for a fault is due to
INCORRECT ASSEMBLY.
If you do have problems please go back to the start and double check your assembly
and pay special attention to all
WIRING
connections. If you have accidently cut or
damaged the wiring please let us know and we will be happy to send you a new set at
no-charge.
If you have done this and are confident you have double checked your assembly and
are still having problems please email our service department at
including your best contact details ,proof of purchase,
serial number and a brief explanation of what is wrong.
Emailing is the quickest and most reliable way to get your service request processed.
Once we have your details we will either call or email you back with the next steps.
The quickest way, once we determine the problem and send you a replacement part,
is that we can talk you through over the phone on how to fit it.
If it is deemed by our service tech that it is too difficult, we can arrange (where
available) a service technician.
NOTE.
If we arrange for a service technician ( where applicable) and it is found that it
is not a manufactures fault and found to be an assembly issue , normal wear and tear,
transport damage or misuse then there will be a call out fee of $140 depending on
location. (Surcharge applies for non-metro areas)
WARRANTY TERMS
- Warranty commences from the date of purchase from the retail
store. Warranty only applies to the original purchaser and is NON transferable. Warranty is
void if the serial number of the product has been removed or tampered with.
Warranty does not apply to defects, faults or failures due to:
(a) Defects caused during assembly or failure to assemble to the assembly manual
provided. Assembly errors include but are not limited to damaged wiring harness,
stripped crank arms and or pedals and bolts used in the wrong locations.
(b) Lack of general maintenance and or failure to service or maintain the equipment in
accordance with the user manual specifications and recommendations.
(c)
Power Surges
. The computers, control boards and motors are very sensitive to
power fluctuations. You must use a surge protector on all items that plug into your
mains power otherwise your electronics will not be covered by this warranty. You
can purchase these from numerous retailers or you can call us on 02 46 366 680
to get a price.
(d) User negligence, abnormal or excessive use, misuse, abuse or transport damage.
(e) Repairs, alterations or modifications by NON BFE authorised service technician.
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