Warranty
Frame, Battery, Controller, and Motor Assembly-are warranted to be free
from defects in material or workmanship for a period of twelve (12)
months from purchase. After end of any warranty period, you may
purchase spare and replacement parts by contacting us.
If any parts of your bicycle have been damaged during shipping,
FTHPower will send a replacement part at our expense and will work you
or the bike shop of your choice to x the issue at no cost to you. FTHPower
will cover the cost of labor involved in handing the warranty service within
a 60-day period after purchase. To receive this service, the customer
needs to bring the bike to the authorized FTHPower Service Dealer from
which the bike was purchased. If the bicycle was purchased on the
website, FTHPower will help to arrange an appointment at a bike shop
near the customer to investigate and resolve the issue. If a part or
component is faulty, please contact us by email to: [email protected]
and provide a video or photo of the faulty part.
After the 60-day free labor period for repairs, the customer will be
responsible for labor costs associated with warranty replacements.
All FTHPower Electric Bicycles come with an 12-month warranty against
manufacturing defects in materials or workmanship on its frame, battery,
controller, and motor assembly.
This warranty applies only to the original registered owner of the
FTHPower bicycle and is not transferable. This limited warranty does not
apply to normal wear and tear, malfunctions, or failures due to abuse,
neglect, improper repair, improper maintenance, modification, accidents,
or other improper use. It is important that you register your new bicycle
within 30 days after purchase in order to activate the warranty.
Terms and Conditions
For any parts under warranty that need to be replaced within the 12-
month time frame, FTHPower will cover the cost of freight to the
customer.
Unless otherwise provided, the sole remedy under the above warranty, or
any implied warranty, is limited to the replacement of defective
components and parts with those of equal or greater value at the sole
discretion of FTHPower. Unless this falls within the 60-day free labor
repair period, the customer is responsible for labor costs associated with
warranty replacements.
In no event shall FTHPower be responsible for direct, incidental or
consequential damages, including, without limitation, damages for
personal injury, property damage, or economic losses, whether based on
contract, warranty, negligence, product liability, or any other theory. Some
states do not allow the exclusion or limitation of damages, so the above
limitation or exclusion may not apply to you.
Exclusions: The above warranty, or any implied warranty, does not cover
normal wear and rear. All warranties are void if the electric vehicle is
used for other than normal activities, including, but not limited to, failing
to follow the owner’s manual or using the electric vehicle for commercial
activities or in competitive events, and training for such activities or
events.
FTHPower makes no other warranties, express or implied. All implied
warranties, including the warranties of merchantability for a particular
purpose, are limited in duration to that of the express warranties stated
above. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you .
This warranty gives you specific legal rights, and you may also have other
rights, which vary from state to state.
Limited Remedy:
