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Support by E-mail
You can send us an English-language e-mail request at any
time using the “Service” area of our website. You can reach
the service area at
en.avm.de/service/support-request/your-
1.
Select the product group and your product for which you
need support.
You will receive a selection of FAQs.
2.
If you need more help, click the “Submit support re-
quest” link to open the e-mail support form.
3.
Fill out the form and send it to AVM by clicking the “Sub-
mit support request” button.
Our Support team will respond by e-mail as quickly as possible.
10.4
Manufacturer’s Warranty
We offer a manufacturer’s warranty of 5 years on the hard-
ware of this original product. The warranty period begins with
the purchase date from the first end user. Compliance with
the warranty period can be proven by submission of the origi-
nal invoice or comparable documents. This warranty does not
restrict your warranty rights based on the contract of sale or
other statutory rights.
Within the warranty period, we will remove defects to the pro-
duct which are demonstrably due to faults in materials or ma-
nufacturing. Our warranty does not cover defects which occur
due to incorrect installation, improper use, non-observance
of instructions in the user manual, normal wear and tear or
defects in the environment of the system (third-party hard-
ware or software). We may, at our discretion, repair or replace
the defective product. Claims other than the right to the re-
moval of defects which is mentioned in these terms of war-
ranty are not constituted.
We guarantee that the software conforms with general speci-
fications, not, however, that the software meets your indivi-
dual requirements. Delivery costs will not be reimbursed. Pro-
ducts which have been replaced revert to our ownership.