20
PROBLEM CAUSE
CORRECTION
WATER DISPENSER
Dispenser will not
dispense water.
•
Household water line valve is not
open.
•
Freezer door is not closed.
•
Ice & water filter cartridge is clogged.
•
Front filter not fully installed, if
equipped
•
Open household water line valve. See
PROBLEM
section
ICE MAKER IS NOT MAKING ANY ICE
.
•
Ensure that freezer door is closed.
•
Replace filter cartridge.
•
Push filter in until you hear a “click”. Filter should be
flush with cabinet.
Water has an odd
taste and/or odor.
•
Water has been in the tank for a
period of time.
•
Unit not properly connected to cold
water line.
•
Tubing used in the household water
supply and installation may affect
water taste and odor.
•
Water has a high mineral content.
•
Draw and discard 10 – 12 glasses of water to freshen
the supply and completely rinse out the tank.
•
Connect unit to cold water line that supplies water to
the kitchen faucet.
•
For best results, use copper tubing for water
connections.
•
Contact water treatment plant for help.
Water pressure is
extremely low.
•
Cut-off and cut-on pressures are too
low (well systems only).
•
Reverse osmosis system is in
regenerative phase.
•
Have someone turn up the cut-off and cut-on pressure
on the water pump system (well systems only).
•
It is normal for a reverse osmosis system to be below
20 psi during the regenerative phase.
ODORS IN REFRIGERATOR
Interior is dirty.
•
Interior needs to be cleaned.
•
Food with strong odors is in
refrigerator.
•
See
Care & Cleaning Chart in
Care and Cleaning
section.
•
Cover food tightly.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
•
Door was closed too hard, causing
other door to open slightly.
•
Refrigerator is not level. It rocks on
the floor when moved slightly.
•
Refrigerator is touching a wall or
cabinet.
•
Close both doors gently.
•
Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct
a sagging or sloping floor.
•
Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct
a sagging or sloping floor.
Drawers are difficult
to move.
•
Food is touching shelf on top of
drawer.
•
Track that drawers slide on is dirty.
•
Keep less food in drawer.
•
Clean drawer, rollers, and track. See
Care & Cleaning
Chart in
Care and Cleaning
section.
LIGHT BULB IS NOT ON
Light bulb is not on.
•
Light bulb is burned out.
•
Light switch is stuck.
•
No electric current is reaching
refrigerator.
•
See
Replacing Light Bulbs in
Care and Cleaning
section.
•
Light switch is located on side of refrigerator and
freezer liners.
•
See
PROBLEM
section
RUNNING OF
REFRIGERATOR.
IF YOU HEAR (electronic models only)
5 beeps
•
A door has been left open for 5
minutes or more.
•
These beeps will repeat once every minute until the
door has been closed. This is normal for the “Door
Ajar” alarm.
3 beeps
•
The refrigerator has experienced a
loss of power or a low voltage
condition.
•
This is normal when “Power-On-Reset” is activated.
BEFORE YOU CALL (CONTINUED)
