17
AVOID SERVICE CHECKLIST
OCCURRENCE
POSSIBLE CAUSE
SOLUTION
NOISE
Rattling and clanking noise.
Foreign objects such as coins or safety pins may be
in tub or pump.
Stop washer and check drum. If noise continues after washer is
restarted, objects may be in pump. Call your authorized servicer.
Belt buckles and metal fasteners are hitting wash
tub.
To prevent unnecessary noise and damage to tub, fasten fasteners
and turn items inside out.
Thumping sound.
Heavy wash loads may produce a thumping sound.
This is usually normal. If sound continues, washer is
probably out of balance.
Stop washer and redistribute wash load.
Vibrating noise.
Washer is not resting fi rmly on fl oor.
Move washer so it rests fi rmly on fl oor. Adjust leveling legs. See
INSTALLATION INSTRUCTIONS for details.
Foam shipping support has not been removed dur-
ing installation.
See INSTALLATION INSTRUCTIONS for removing foam shipping
support.
Wash load unevenly distributed in tub.
Stop washer and rearrange wash load.
OPERATING
Washer does not start.
Washer lid is open.
Close washer lid. The washer will not operate when the lid is open.
Electrical power cord may not be plugged in or con-
nection may be loose.
Make sure plug fi ts tightly in wall outlet.
House fuse blown, circuit breaker tripped, or a
power outage has occurred.
Reset circuit breaker or replace fuse. Do not increase fuse capac-
ity. If problem is a circuit overload, have it corrected by a qualifi ed
electrician. If problem is a power outage, call local electric company.
Water supply faucets are not turned on.
Turn on water supply faucets.
Motor is overheated. Washer motor will stop if it
becomes overheated.
Wait for the motor to cool down before attempting to restart.
Washer won’t spin.
Lid is not completely closed.
Close washer lid. The washer will not operate when the lid is open.
Residue left in drum.
Heavily soiled items.
Wipe tub with a nonabrasive household cleanser, then rinse. Shake or
brush excess dirt and sand from items before washing
WATER
Wash load too wet after spin.
Washer is overloaded.
Do not overload washer. See Washing Procedures.
Load is out of balance.
Rearrange load to allow proper spinning.
Drain hose is kinked.
Straighten drain hose.
Water does not enter
washer or it enters
slowly.
Washer lid is open.
Close washer lid. The washer will not operate when the lid is open.
Water supply is not adequate in area.
Check another faucet in the house. Wait until water supply and
pressure increase.
Water supply faucets are not completely open.
Fully open hot and cold faucets.
Water is being used elsewhere in the house.
Water pressure must be at least 10 psi (69 kPa). Avoid running
water elsewhere while washer is fi lling.
Water inlet hoses are kinked.
Straighten hoses.
Warm or hot water is not hot
enough.
Hot water heater is set too low or is a distance
from washer.
Measure hot water temperature at nearby faucet with candy or
meat thermometer. Water temperature should be at least 120°F
(50°C). Adjust water heater as necessary.
Hot water is being used elsewhere in the house.
Avoid using hot water elsewhere before or during washer use.
There may not be enough hot water available for proper cleaning. If
problem persists, your hot water system may be unable to support
more than 1 use at a time.
Water in washer does not drain
or drains slowly.
Drain hose is kinked or clogged.
Clean and straighten the drain hose.
Water leaks.
Loose fi ll hose connection at faucet or washer.
Check and tighten hose connections. Ensure rubber sealing washers
are installed.
House drain pipes are clogged.
Unclog drain pipes. Contact plumber if necessary.
Incorrect wash and rinse
temperatures.
Hot and cold water hoses are connected to wrong
supply faucets.
Connect hot water hose to hot water faucet and cold water hose to
cold water faucet.
Water is entering washer but
tub does not fi ll.
Drain hose standpipe is incorrect height.
Standpipe must be a minimum of 36” (90 cm) high to prevent
siphoning. See INSTALLATION INSTRUCTIONS.
Water is present in tub after
wash cycle is complete.
Lid lock malfunction.
Do not bypass lid lock. Call your authorized servicer.
The drain and spin cycles did
not occur.
Lid lock malfunction.
Do not bypass lid lock. Call your authorized servicer.
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this washer.
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