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BEFORE YOU CALL
Cooktop Problems
Surface element is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches. Be sure the cooktop surface and bottoms of utensils are clean
before use. Small scratches do not affect cooking and will become less visible with
time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth
or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff
with a non-abrasive cloth or sponge. For more information, see
Brown streaks or specks on
cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see
.
Other Problems
Appliance is not level.
Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the
oven rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make
the appliance accessible.
Carpet interferes with appliance. Provide sufficient space so the appliance can be
lifted over carpet. Installation over carpet is not advised. See the installation instruc-
tions for guidelines specific to your appliance.
Oven light does not work.
Be sure the oven light is secure in the socket. See
Problem
Cause / Solution
