34
BEFORE YOU CALL
(Solutions to Common Problems)
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Range is not level.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level.
Weak, unstable fl oor. Be sure fl oor is level and can adequately support range. If fl oor is
sagging or slopping, contact a carpenter to correct the situation.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have suffi cient room for range clearance.
Cannot move
appliance easily.
Appliance must
be accessible for
service.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpet interferes with range. Provide suffi cient space so range can be lifted over carpet.
Gas line is hard-plumbed. Have a fl exible C.S.A international approved metal appliance
connector installed.
Entire range or oven
does not operate.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Call an authorized servicer.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service. Surface burners can be lit manually.
Oven control beeps
and displays any F
code error (ex.: F11)
Electronic control has detected a fault condition. Press
Cancel
to clear the display and stop
beeping. Reprogram oven. If fault recurs, record fault number. Press
Cancel
and call an
authorized servicer for assistance.
Oven light does not
work.
Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide. (2)
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
Surface burners do
not light.
Surface control knob has not been completely turned to LITE. Push in and turn the surface
control knob to LITE until burner ignites and then turn the surface control knob to the
desired fl ame size.
Burner ports are clogged. Clean burners. See “Cleaning the Burner Grates, Burner Caps
and Burner Heads” under General Cleaning.
Range power is disconnected from outlet. Be sure cord is securely plugged into the outlet.
Electrical power outage.
Be sure the gas supply to the range is turned “ON”.
Surface burner
fl ame burns half way
around.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or needle to
clean ports or slots.
Moisture is present after cleaning. Lightly fan the fl ame and allow the burner to operate
until fl ame is full. Dry the burners thoroughly following instructions under General Cleaning.
Surface burner fl ame
is orange.
Dust particles in main line. Allow the burner to operate a few minutes until fl ame turns blue.
Salt air in coastal areas. A slightly orange fl ame is unavoidable.
Poor baking results.
Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the
set temperature before placing food in the oven. Try adjusting the recipes’ recommended
temperature or baking time. If you feel the oven is too hot or cool, see “Adjusting Your
Oven Temperature” section in the Electronic Oven Control Guide.
IMPORTANT
Before you call for service,
review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
