4. Packaging
It is recommended to use the original packaging to return the appliance. If you use
a different packaging, make sure it provides enough protection for typical transport risks
and that it offers sufficient protection. A simple cardboard box filled with paper is not
sufficient. Dalcq S.A. cannot be held responsible for damage resulting from insufficient
packaging. The warranty then expires. The after sales service will inform you of
the return procedure as well as of the costs this implies.
5. Cleaning
If you don’t clean the parts or the appliance before returning it, Dalcq S.A. will invoice
a cleaning set rate. It is the responsibility of the buyer to prove the real costs of cleaning
are inferior to the invoiced set rate.
6. Withdrawal of the right to warranty
The right to warranty is withdrawn by:
• Incorrect use, treatment and storage. (for example, defaults caused by humidity,
high temperatures)
• Repairs, repair attempts, modifications of any kind and use of non-original parts, etc.
which were not executed by Dalcq S.A. or by an authorized company
• Insufficient packaging and bad transport
• Inappropriate mechanical influences on the appliance or on the parts of the appliance
• Defaults that are not caused by the finishing or production of the appliance,
such as fall, collision, damage, fire, earthquake, damage by flood, lightning, etc
• Use other than household use, especially in a commercial environment
• The costs incurred by Dalcq S.A. because of the returning of the appliance
by the buyer, without warranty or right to restitution will be for the buyer
7. Service après-vente
Dalcq S.A.
Rue du Hainaut 86 - 6180 Courcelles
Belgium
[email protected]
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