Freund FE-VPU-106DC, Руководство пользователя

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USER MANUAL
FREUND ELEKTRONIKA d.o.o
International Burch University | Francuske revolucije bb | 71210 Ilidza | Bosnia and Hercegovina
www.ip-integra.com
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info@ip-integra.com
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Tel. +387 33 922 890
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7.4 SCA (Shared Call Appearance)
Users need the support of server end to use SCA function.
Table 8 - LED Status of SCA
State & Direction Local Remote
Idle Off Off
Seized Steady green Steady red
Progressing (outgoing call) Steady green Steady red
Alerting (incoming call) Fast blinking green Fast blinking green
Active Steady green Steady red
Public Held (hold) Slow blinking green Slow blinking red
Held-private (private hold) Slow blinking yellow Steady red
Bridge-active (Barge-in) Steady green Steady red
Bridge-held Steady green Steady red
Shared Call Appearance(SCA)
Following is a couple of scenarios to help understanding the procedure:
In these scenarios, the manager and secretary register the same SCA account, and the
account is configured based on the preceding steps.
Scenario 1: When this account receives an incoming call, the phone sets of both the
manager and the secretary will receive the call and ring. If the manager is busy, the
manager can reject the call and the manager's phone set stops ringing but the
secretary's phone set keeps ringing until the secretary rejects/answers the call or the call
times out.
Scenario 2: When this account receives an incoming call, if the secretary answers the call
first and the manager is required to answer the call, the secretary can press the Public
Hold key to hold this call and notify the manager. The manager can press the line key
corresponding to the SCA to answer the call.
Scenario 3: The manager is in an important call with a customer and needs to leave for a
while. If the manager does not want others to retrieve this call, the manager can press the
Private Hold key.
Scenario 4: The manager is in a call with a customer and requires the secretary to join
the call to make records. The secretary can press the corresponding SCA line key to
barge in this call.