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TROUBLESHOOTING
Before You call
Solutions to Common Problems
Before you call for service, review the list below. This list covers problems that are not the result
of defective materials or workmanship.
The remote control
dose not work.
Make sure the remote control battery is inserted correctly.
dose not work.
Replace a worn-out battery.
Make sure that the remote control has a clear line of sight to
the air cleaner.
The unit has stopped
removing odors
effectively, or seems to
be emitting an odor.
Make sure the AIR QUALITY sensor is not blocked or clogged.
Move the unit closer to the offending odors.
Replace the filters as they may have reached their capacity to
absorb pollutants. You may need to replace filters more
frequently.
OCCURRENCE
POSSIBLE CAUSE / SOLUTION
The AIR QUALITY LEVEL
indicator is orange or
red, but the air seems
clean.
Clear the AIR QUALITY sensor with a vacuum cleaner as it may be
blocked or clogged.
Unit interferes with radio
or television reception.
Because this unit radiates radio frequency energy, try one or more
of the following suggestions:
Reorient or relocate the receiving antenna.
Increase the distance between the equipment and the air cleaner.
Connect the air cleaner to an outlet on a circuit different from
that to which the equipment is connected.
Consult an experienced television/radio technician.
The CHECK FILTER
indicator remains lit
after replacing the
True HEPA Filter.
Press the RESET FILTER button by gently inserting a paper-clip into
the RESET FILTER button hole. Hold for 3-5 seconds until a “beep”
sounds to indicate the unit has been reset.
The unit does not
remove smoke and
odors in the air.
Make sure the sensor is not blocked or clogged.
- The filters may need replacement
The unit seems to
produce odors.
Move the unit closer to the offending odors.
- Replace the carbon filter
- Replace the HEPA filter
The air quality light is
green, but there is still
dust/odor in the air.
Replace the filters as needed.
The air quality light is
yellow or red, but the air
seems clean.
Clear the sensor with a vacuum cleaner, as it may be blocked or
clogged.
- Sometimes a compressed can of air may unclog the dust in the
sensor.
OCCURRENCE
POSSIBLE CAUSE / SOLUTION
Unit makes a ticking
sound.
This is caused by the PlasmaWave
TM
. technology, it may come
and go depending on the environment, but as long as the
PlasmaWave
TM
light is on, the function is working.
The FILTER
REPLACEMENT indicator
remains lit after
replacing the True HEPA
and/or Carbon Filter.
Press the reset filter button by gently inserting a paperclip end
into the RESET FILTER opening,. Hold for 3-5 seconds until you
hear a “beep” and light turns off.
The Remote Control
Does Not Work
- Make sure the battery is installed properly.
- Make sure the battery may not need replacing due to being
worn out.
- Make sure the remote has a clear line of sight to the air
cleaner.
There is still some dust
you can see in the air or
on my furniture
- The unit will capture most dust and particles, however with
opening doors, windows, central HVAC etc… there may still
be some level of dust that you can see.
There is nothing holding
the filters in place
- The filters are meant to rest inside the unit. Once the unit is
turned on, the force of air pulled through the machine will
create a tight seal of the filters.
Unit interferes with radio
or television reception.
Because this unit radiates radio frequency energy, we suggest
you try one or more of the following:
- For better reception, adjust the television/radio antenna.
- Move the unit away from the affected television/radio.
- Plug the unit power cord into an outlet different from the
television/radio power cord.
I can hear revving of the
fan motor
- This is normal, especially at night when all environmental
sounds are quiet, you may hear the motor running in
repetition.
