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The Customer shall not be entitled to return Products to Freeweel before Freeweel has agreed in writing to such
return.
WARRANTY
Freeweel guarantees each new Freeweel e-bike frame against defects in workmanship and materials for one (1) year
from the date of delivery. All original components are guaranteed for a period of one (1) year from the date of
delivery.
This warranty is expressly limited to the replacement of a defective frame, or defective parts and is the sole remedy
of the warranty. This warranty applies to the original owner and is non-transferable.
Claims under the warranty must be made directly to your point of purchase in your country, whereby proof of the
purchase is required.
This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of
parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect.
Modification of the frame or components shall void this warranty. The warranty shall not apply in case of a copy,
modification, reverse engineering, disassembly of or otherwise tampering with the Product, its components and/or
the Services. Freeweel is not responsible for incidental or consequential damages. This warranty does not affect the
statutory rights of the Customer.
e-bike Performance Disclaimer
The e-bikes listed range and top speed are estimates (not guarantees) of expected performance. Performance will
vary with rider weight, cargo weight, rider /cargo shape (both contribute to drag), terrain, tire pressure, brake
adjustment, throttle vs PAS usage, pedal power, battery charge level, ambient temperature and wind conditions.
Under certain conditions it is possible to get ranges and top speeds that are different from the listed estimates.
Liability Disclaimer
Riding any kind of bicycle comes with inherent risks and dangers that cannot be predicted or avoided. These
dangers could result in a serious accident, injury, or death of the rider. It is the sole responsibility of the rider to
become properly educated and prepared to ride safely. Once in possession of the e-bike, we strongly encourages
and recommends that all customers have a certified and reputable bicycle mechanic complete a full inspection of
each component on the bicycle to ensure it is safe for operation. We makes no claims or guarantees that the
brakes, battery, frame, motor, motor controller, LCD display, electrical cables, electrical cable housings, fasteners,
grips, fork, stem, headset, seat post, seat post clamp, handlebar stem clamp, saddle, wheel hubs, handlebars,
spokes, rims, tires, tubes, derailleur, freewheel, cassette, throttle, kickstand, lights, reflectors, hardware, bottom
bracket, or any other part or accessory, will be properly secured and adjusted upon arrival. Before every ride fully
inspect your bicycle to ensure everything is secured and adjusted properly.
Under no circumstances is our responsible for any damage resulting from damaged, defective, or improperly
secured parts. This includes, but is not limited to, damage to personal property, personal injury, or death.
