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1

FreeStyle Precision Neo At-A-Glance

Logbook

Up Button

Power Button

•  Turns meter on and 

off and returns to the 

Home screen

USB Port

•  Data cable port for 

uploading test results to a 

computer (compatible 

data management system 

required, available 

separately) 

USB Port

•  Data cable port for 

uploading test results to a 

computer (compatible 

data management system 

required, available 

separately) 

Strip Port

•  Insert a test strip here

Test Strip

•  Insert the test strip into the meter

(available separately)

Target Area

•   Apply blood or control solution to the white 

target area at the top or end of the test strip

Display Window

•  Displays meter Home screen 

(shown here)

•  Displays your test results and 

other important information

Down Button

2

Meter Symbols

Symbol

What It Means

Symbol

What It Means

Logbook

Connected to computer

Meter ready for sample 
application

Setup mode

Control solution result

Low blood glucose or 
pattern

Control solution test

High blood glucose or 
pattern

Low battery

3

System Contents

Quantity

Item

1

FreeStyle Precision Neo Meter

2

Owner’s Setup Guides

1

Carry Case

1

Freestyle Lancing Device II

10

Lancets

4

Quick Start – Testing Your Blood Glucose

1.  Wash and dry hands before and after 

testing.
Note: 

Check test strip expiration.

2.  Insert strip.

3.  Lance test site and apply blood.

4.  View result.

For more information on how to perform a test, 
see Section 8, Testing Your Blood Glucose.

5

Intended Use

Prepare to Test

1.  Wash your hands 

with soap and warm water.

• Rinse and dry thoroughly.
• Do 

not

 use lotion or cream on the test site.

Note: 

Avoid moles, veins, bones, and tendons. Bruising may occur at the test site.

2.  Check test strip expiration.

Do 

not

 use expired test strips; they may cause inaccurate results.

IMPORTANT:

• Only use a FreeStyle Precision Neo test strip once.
• Read the test strip instructions for use before performing your first blood glucose test. 

It contains important information and will tell you how to store and handle the test 
strips.

• The meter and its accessories are for use by a single person. They must not be used on 

more than one person including other family members due to the risk of spreading 
infection. All parts of the meter and its accessories are considered biohazardous and 
can potentially transmit infectious diseases, even after performing the cleaning and 
disinfection procedure.

1,2

• Do not put urine on the test strip.
• Refer to the lancing device insert for detailed instructions on how to use the FreeStyle 

Lancing Device II.

• Do not re-use lancets due to risk of infection. Not suitable for re-sterilization.
• New lancets can be obtained at a retail pharmacy.

6

Getting to Know Your Meter

Turning Your Meter On and Off

To turn your meter on:

• Press the  , or
• Insert a strip

To turn your meter off:

• Press and hold the    for 3 seconds, or
• Do nothing for 2 minutes

Checking Your Meter Screen Every Time You Turn It On

Meter Off Screen

Your meter screen should be fully black when powered 
off. Each time you turn on your meter, a white start-up 
test screen will appear.

If you see any 

white

 segments in the black off screen, or 

any 

black

 segments in the white test screen, there may 

be a problem with the meter. Contact Customer Care.

Note: 

If the meter battery is low, the 

 will 

appear in both the meter off screen and start-up test 

screen.

Start-up Test Screen

7

Setting Up the Meter

To confirm that the date and time are set correctly, follow the steps below.

Set Time

1. 

Start with meter off (no test strip inserted)

• Press    to turn on the meter

2. 

Press and hold the time (11:50) on the 
screen for 3 seconds until the screen 
changes.

 

(e.g. 1:23 PM)

(e.g. 13:23)

3. 

Set Time Format (12 hour or 24 hour clock)

• Press   or    to change
• Press    to continue

Note: 

Your meter can display either a 12 h (1:23 

PM) or 24 h (13:23) time format. If you prefer 

the 12 h format, there is no “

AM

”. If setting a 

PM time, continue to press 

  until you see 

the “

PM

”.

4. 

Set Hour

• The hour blinks. Press 

 or    to set the 

hour

• Press    to continue

5. 

Set Minutes

• The minutes blink. Press 

 or    to set 

the minutes

• Press    to continue

minute

hour

minute

hour

Set Date

6. 

Set Month

• The month blinks. Press 

 or    to set 

the month

• Press    to continue

7. 

Set Day

• The day blinks. Press 

 or    to set the 

day

• Press    to continue

8. 

Set Year

• Press   or    to set the year
• Press    to save. Setup complete

day

month

day

month

Performing a Blood Glucose Test

1.  Open the foil test strip packet 

at the notch and 

tear down to remove the test strip.

2.  Insert the test strip 

into the meter until it stops. 

This will turn on the meter.

Notes:

• Be sure to check that your meter screen is working 

properly each time you turn your meter on. If you see 
any white segments in the black off screen, or any 
black segments in the white test screen, there may be 
a problem with the meter. (See Section 6, Getting to 
Know Your Meter, for more details)

• The meter turns off after 3 minutes of inactivity. 

Remove and reinsert the unused test strip to restart 
the meter. 

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The    blinks, indicating the meter is ready for you to 
apply a sample to the test strip.

3.  Obtain a blood sample.

Use the lancing device to obtain a blood sample.
(See lancing device instructions for use for more 
information.)

4.  Apply blood to the test strip.

Bring the blood drop to the white area at the end or 
top of the test strip. The blood is drawn into the test 
strip.

Hold

 blood to test strip until you see 3 short lines 

on the meter screen. This means you have applied 
enough blood.

8

Testing Your Blood Glucose

10

Understanding The Hypo | Hyperglycemic Trend Indicators

Notes:

• You will see a 5-second countdown. 
• Do 

not

 remove the test strip from the meter during 

the countdown.

• If the countdown does not start, you may not have 

applied enough blood to the test strip. Remove the 
used strip and discard it properly. Start a new test 
with a new test strip.

The FreeStyle Precision Neo Blood Glucose Monitoring System is for use outside the body 
only (

in vitro

 diagnostic use) in the quantitative measurement of glucose in fresh whole 

blood for self testing by lay users from the fingers. It is not intended to be used for testing 
neonatal blood samples or for the diagnosis or screening of diabetes. 
The FreeStyle Precision Neo System is indicated for the home (lay) user in the management 
of patients with diabetes. It is intended to be used by a single person and should not be 
shared.
The FreeStyle Precision Neo Blood Glucose Test Strips are for use with the FreeStyle 
Precision Neo Blood Glucose Meter to quantitatively measure glucose (sugar) in fresh 
capillary whole blood samples drawn from the fingertips.

IMPORTANT:

• Use only FreeStyle Precision Neo blood glucose test strips. Other test strips may produce 

inaccurate results.

• See test strip instructions for use for more information about sample types.
• The meter and its accessories are for use by a single person. They must not be used on 

more than one person including other family members due to the risk of spreading 
infection. All parts of the meter and its accessories are considered biohazardous and 
can potentially transmit infectious diseases, even after performing the cleaning and 
disinfection procedure.

1,2

• If the meter is being operated by a second person who is providing testing assistance to 

the user, the meter and lancing device should be cleaned and disinfected prior to use by 
the second person.

• Read the instructions in this Owner’s Setup Guide. Failure to follow instructions may 

cause incorrect results. Practice the testing procedures before using the meter.

• Follow your healthcare professional’s advice when testing blood glucose levels.
• Observe caution when using around children. Small parts may constitute a choking 

hazard.

• This device should not be used to test critically ill patients.
• Not for use on patients who are dehydrated, hypotensive, in shock, or for individuals in 

hyperglycemic-hyperosmolar state, with or without ketosis.

We’re here to help Monday through Friday, 8AM to 8PM Eastern Standard Time. If you have 
any questions about any of our FreeStyle products, please contact Customer Care toll-free 
at 1-800-527-3339.

Example

-

Blood Glucose Result

5.  View the result.

The test is complete when the result appears on the 
meter screen (example shown). The result is stored 
in memory.

6. 

Press and hold 

  to turn off the meter. Discard 

the used test strip properly.

9

Understanding Blood Glucose Test Results

The meter displays blood glucose results in mg/dL. The unit of measurement is preset. You 
cannot change this setting. 

IMPORTANT:

 The meter displays results from 20 - 500 mg/dL. Low or high blood glucose 

results can indicate a potentially serious medical condition.

The expected glucose range for a non-diabetic, non-pregnant fasting adult is under  
100 mg/dL. Two hours after meals, levels should be less than 140 mg/dL.

3

Consult your healthcare professional to determine the range that is appropriate for you. 

If You See . . .

What It Means

What To Do

Severe low blood glucose 

(lower 

than 20 mg/dL) 

 

or

There may be a problem with the 
test strip.

Repeat the test with a new test 
strip. If the result is LO, contact 
your healthcare professional 

immediately

.

Severe high blood glucose 

(higher 

than 500 mg/dL)

or

There may be a problem with the 
test strip.

Repeat the test with a new test 
strip.
If the result is HI, contact 
your healthcare professional 

immediately

.

Note: 

If you see the error messages E-3 or E-4, consult the Error Messages section in this 

Owner’s Setup Guide.

IMPORTANT:

 Contact your healthcare professional if you have symptoms that do not match 

your test result, and you have followed the instructions in this Owner’s Setup Guide.

IMPORTANT:

 You should clean and disinfect your meter at least once 

per week. Refer to the Cleaning and Disinfecting the Meter and Lancing 
Device section for instructions.

Low Blood Glucose Results

If You See . . .

What It Means

What To Do

Appears when result is lower than 70 mg/dL or the low target recommended by 
your healthcare professional.

Follow your healthcare professional’s advice to treat 
low blood glucose.

A pattern of low glucose has developed.
If 2 low results occur within the past 5 days AND both are within the same 3-hour 
time period, the meter will display a blinking  .

Follow your healthcare professional’s advice to treat 
low blood glucose.

High Blood Glucose Results

If You See . . .

What It Means

What To Do

Appears when result is higher than 240 mg/dL or the high target recommended 
by your healthcare professional.

Follow your healthcare professional’s advice to treat 
high blood glucose.

A pattern of high glucose has developed.
If 3 high results occur within the past 5 days AND all are within the same 3-hour 
time period, the meter will display a blinking  .

Follow your healthcare professional’s advice to treat 
high blood glucose.

A solid 

red arrow

A blinking

red arrow

A solid 

yellow arrow

A blinking

yellow arrow

Changing Hypo/Hyperglycemic Trend Indicator Targets

To change the hypo/hyperglycemic trend indicator targets, follow the steps below. The 

hypoglycemic and hyperglycemic targets should be set according to your healthcare 

professional’s instructions.

Note: 

If you change your trend indicator targets, the meter will use the new ranges to determine 

patterns.

1. 

Press 

  to turn meter on

2. 

Press and hold both 

 and    buttons at the same 

time for 4 seconds until the screen changes

3.

 Press   or    to set hypoglycemic trend indicator 

target. The hypoglycemic trend indicator target can be set 
between 60 mg/dL and 119 mg/dL.

    Note: 

  will appear if the  hypoglycemic trend 

indicator is turned off.

 
   

Press 

  to continue

4.

   Press 

 or    to set hyperglycemic trend indicator 

target. The hyperglycemic trend indicator target can be set 
between 120 mg/dL and 350 mg/dL.

    Note: 

  will appear if the  hyperglycemic trend 

indicator is turned off.

 
   

Press 

  to save settings

Turning Off Hypo/Hyperglycemic Trend Indicators

When hypo/hyperglycemic trend indicators are turned off, you will no longer see the   or   

on the meter. To turn off trend indicators, follow the steps below.

Note: 

Trend indicators can be turned off independently.

1.

 Press    to turn meter on. Press and hold both 

 and    at the same time until the 

screen changes. 

(Refer to “Changing Hypo/Hyperglycemic Trend Indicator Targets” section)

.

2.

 Press    past 60 mg/dL until 

  appears. When 

  appears, the 

hypoglycemic trend indicator is turned off. 

Press 

  to continue.

3. 

Press 

  past 350 mg/dL until 

  appears. When 

  appears, the 

hyperglycemic trend indicator is turned off. 

Press 

  to save settings.

4.

 Press and hold the 

  for 3 seconds to turn meter off.

Turning On Hypo/Hyperglycemic Trend Indicators

When hypo/hyperglycemic trend indicators are turned on, the   or    will appear when 

you have low or high blood glucose results or patterns. To turn on trend indicators, follow the 

steps below.

Note: 

Trend indicators can be turned on independently.

1.

 Press    to turn meter on. Press and hold both 

 and    at the same time until the 

screen changes. 

(Refer to “Changing Hypo/Hyperglycemic Trend Indicator Targets” section).

2.

 Press    to turn on the hypoglycemic trend indicator and to set the indicator target. 

Press 

  to continue.

3. 

Press 

  to turn on the hyperglycemic trend indicator and to set the indicator target. 

Press 

  to save settings.

The hypo/hyperglycemic trend indicators help you understand patterns in your blood 
glucose readings. These trend indicators can show low and high blood glucose patterns. 
When the arrows are solid, this indicates that the blood glucose reading just taken is 
either low or high. When the arrows are blinking, it indicates that a pattern of either lows 
or highs has developed. 
When you first use your meter, the hypo/hyperglycemic trend indicators will be turned on. 
The hypoglycemic trend indicator target is initially set to 70 mg/dL and the hyperglycemic 
trend indicator target is initially set to 240 mg/dL. The trend indicator targets can 
be changed or the indicators can be turned off as recommended by your healthcare 
professional.
Every time you check your blood glucose level, the FreeStyle Precision Neo meter searches 
for patterns that have developed in your blood glucose levels over the past five days. If a 
pattern of low blood glucose readings is detected, the down arrow will blink.  If a pattern 
of high blood glucose readings is detected, the up arrow will blink. Trend indicators 
provide information from your past results and can help you identify when you have 
recurring lows and highs at specific times of day.  Before making changes to your diabetes 
management plan always consult your healthcare professional.

TABLE OF CONTENTS

TABLE OF CONTENTS

10

Understanding The Hypo | Hyperglycemic Trend Indicators

Low Blood Glucose Results

High Blood Glucose Results

Changing Hypo/Hyperglycemic Trend Indicator Targets

Turning Off Hypo/Hyperglycemic Trend Indicators

Turning On Hypo/Hyperglycemic Trend Indicators

11

MediSense Glucose and Ketone Control Solution

Performing a Control Solution Test

12

Transferring Meter Data to a Computer

13

View Logbook

Viewing Your Logbook Events

Viewing Your Blood Glucose Averages

14

Error Messages

15

Taking Care of Your Meter and Lancing Device

Changing Batteries

Cleaning and Disinfecting the Meter and Lancing Device 

Cleaning and Disinfection

16

Troubleshooting

17

Meter Specifications

18

References

1

FreeStyle

 

Precision Neo At-A-Glance

2

Meter Symbols

3

System Contents

4

Quick Start - Testing Your Blood Glucose

5

Intended Use

6

Getting to Know Your Meter

Turning Your Meter On and Off

Checking Your Meter Screen Every Time You Turn it On

7

Setting Up the Meter

Set Time

Set Date

8

Testing Your Blood Glucose

Prepare to Test

Performing a Blood Glucose Test

9

Understanding Blood Glucose Test Results

Blood Glucose Monitoring System

Owner’s Setup Guide

User’s Manual

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