Troubleshooting
4. No or poor sound
a) Check that your AV cable is connected
correctly.
b) Check the volume levels of your TV set
and the product.
c) Check if the product or TV is on mute.
5. Remote control does not operate.
a) To control the product, make sure that
the STB mode is selected on the remote
control.
b) To control the product, the top end of
the remote control should point directly
towards the receiving part of the product.
c) Remove and reinsert the batteries in
the remote control.
d) Replace the batteries in the remote
control for a new set.
6. Cannot make reservations.
a) Check that no previous reservations are
conflicting with the new reservation.
7. Channel search does not work.
a) Make sure that the antenna setting in
the menu is correct.
8. Cannot record progammes.
a) Check if the USB hard drive is
connected for recording purpose.
b) The USB hard drive is full. Delete
unnecessary programmes and make space
for new recording.
c) Check if the recording conflicts with
another channel. Stop the current
recording or wait until the recording is
finished.
d) Check that the product is switched on
when the recording starts.
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