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MAINTENANCE

Troubleshooting

41

Troubleshooting

System Diagnostics Fault History

The drive continuously monitors system performance and can detect a variety of abnormal conditions. In
many cases, the drive will compensate as needed to maintain continuous system operation; however, if
there is a high risk of equipment damage, the drive will stop the system and display the fault condition. If
possible, the drive will try to restart itself when the fault condition subsides. Each time a fault is detected in
the system, the drive records the fault with the date and time the fault was detected. A maximum of 100
events are recorded. Events can be viewed and retrieved with the USB device or the SubDrive Connect Plus
mobile app.

Diagnostic Fault Codes

Code

Fault

Possible Cause

Corrective Action

F1

Motor Underload

• Over-pumped well
• Broken shaft or coupling
• Blocked screen, worn pump
• Air/gas locked pump
• SubDrive not set properly for

pump end

• Underload Sensitivity setting

incorrect

• Frequency near maximum with load less than configured

underload sensitivity (SubDrive Connect Plus mobile app)

• System is drawing down to pump inlet (out of water)
• High static, light loading pump - reset Underload Sensitivity

setting (in the programming menu and mobile app) if not out
of water

• Check pump rotation, reconnect if necessary for proper

rotation

• Air/gas locked pump - if possible, set deeper in well to reduce
• Verify MAX AMPS setting (in the programming menu and

mobile app) is correct

F2

Undervoltage

• Low line voltage
• Miswired input leads
• Loose connection at breaker or

panel

• Line voltage low, less than approximately:

- 155 VAC (normal 230 operating range = 190 to 260 VAC)
- 290 VAC (normal 460 operating range = 380 to 520 VAC)

• Check incoming power connections and correct or tighten if

necessary

• Incorrect incoming voltage - check fuses, contact power

company

F3

Overcurrent or

Locked Pump

• Motor and/or pump

misalignment

• Dragging motor and/or pump
• Motor and/or pump locked
• Abrasives in pump
• Excess motor cable length

• Amperage is above MAX AMPS at 30 Hz
• Remove and repair or replace as required
• Reduce motor cable length. Adhere to Maximum Motor Cable

Length table.

F4

Incorrectly Wired

• Input and output wires are

swapped

• Check wiring, check motor size, adjust or repair as needed

F5

Open Phase

• Loose connection
• Defective motor or drop cable
• Wrong motor

• Open reading on DC test at start.
• Check drop cable and motor resistance, tighten output

connections, repair or replace as necessary.

• Use dry motor to check drive functions. If drive runs and

exhibits an underload fault, drive is good.

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Содержание SUBDRIVE CONNECT PLUS

Страница 1: ...franklinwater com SUBDRIVECONNECTPLUS Owner s Manual ...

Страница 2: ...ric disclaims all warranties express or implied including but not limited to implied warranties of merchant ability fitness for a particular purpose and non infringement of intellectual property rights or other violation of rights Franklin Electric does not warrant or make any representations regarding the use validity accuracy or reliability of the material in this publication Under no circumstan...

Страница 3: ...rive 14 Drive Dimensions 15 Frame 2 and Frame 3 15 ELECTRICAL INSTALLATION 16 Wiring Guidelines 16 Cable Routing 16 Branch Circuit Protection 17 Terminal Block Wire Size 17 Input Wire Sizing 17 Output Motor Wire Sizing 18 Conduit Locations and Sizing 19 High Voltage Wiring Connections 20 Incoming Power Supply 20 Ground Connections 20 Power Circuit and Motor Connections 21 Control Circuit Connectio...

Страница 4: ...ly 33 Methods of Operation 33 VFD Role Definitions for MultiDrive Operation 33 Sequence Assignment 34 Fault Handling 34 Installation and Setup 35 Communications 35 MultiDrive Parameter Programming 36 MAINTENANCE 37 Programming Defaults 37 Troubleshooting 41 System Diagnostics Fault History 41 Diagnostic Fault Codes 41 Symptom Based Troubleshooting 45 Periodic Maintenance 47 Battery Replacement 47 ...

Страница 5: ...f not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided could result in minor or moderate personal injury Indicates a potentially hazardous situation which if not avoided could result in damage to equipment or other property High voltages capable of causing severe injury or death by electrical shock are present in this unit To reduce r...

Страница 6: ...ol devices with dry hands Do not use VFD if power or motor cable is damaged Do not apply power to a damaged VFD or to VFD with missing parts Perform wiring after VFD has been mounted Otherwise electric shock or bodily injury can occur Do not handle the VFD with wet hands or when standing on a wet or damp surface or in water Risk of damage to drive or other equipment Install and wire VFD according ...

Страница 7: ... and SubDrive Connect Plus mobile app MultiDrive function for Lead Lag pump operation via mobile app Works with small pressure tanks and existing larger tanks Operation Easy to read LCD display for system status identification User defined motor frequency range Control inputs such as Run Stop Hand Auto and Dual Set Point Run and alarm relays provide switching for external monitors or systems Advan...

Страница 8: ...3 43 8 19 9 7 5 3 28 Centrifugal No SDCP CEN1023 44 2 20 0 10 5 37 Centrifugal No SDCP SUB1043 460 48 1 21 8 10 N A 16 Submersible Yes SDCP SUB1543 48 5 22 0 15 N A 24 Submersible Yes SDCP SUB2043 48 9 22 2 20 N A 31 Submersible Yes SDCP CEN1043 44 0 20 0 10 N A 16 Centrifugal No SDCP CEN1543 44 4 20 1 15 N A 24 Centrifugal No SDCP CEN2043 44 8 20 3 20 N A 31 Centrifugal No Model No Volts Weight l...

Страница 9: ...el What s in the Box 1 Variable Frequency Drive VFD 2 Pressure Transducer with Isolator 3 Transducer Cable 4 Screwdriver Adjustment Tool 5 Strain Relief Fitting 6 Owner s Manual Risk of damage to drive or other equipment Do not stack drive boxes more than three high Frame 2 or two high Frame 3 when palleting for storage Do not place heavy items on drive Do not drop drive or subject it to hardimpac...

Страница 10: ...e or Three Phase Input Voltage The planned usage of the overall system will determine which options and control methods are appropriate as well as how the VFD should be installed and programmed Refer to the following pages for examples of how the system might be used System optionsdefineandautomate features that support the intended operation These features may require specialized control methods ...

Страница 11: ...Plus VFD 8 Power Supply from Electrical Panel Single phase shown 208 230 VAC 10 three phase 230 VAC 10 or three phase 460 VAC 10 depending on drive model rating 9 Power to Motor Three Phase voltage depending on drive model rating A tank tee is recommended for mounting the tank pressure transducer pressure gauge and pressure relief valve If a tank tee is not used the pressure transducer or pressure...

Страница 12: ...ge Install in a vertical position 8 SubDrive Connect Plus VFD 9 Power Supply from Electrical Panel Single phase shown 208 230 VAC 10 three phase 230 VAC 10 or three phase 460 VAC 10 depending on drive model rating 10 Power to Motor Three Phase 11 Optional Bypass For system maintenance IMPORTANT If the pump is equipped with a built in pressure switch the power wires from the VFD must bypass the pre...

Страница 13: ...ly Pipe Sizes The minimum supply pipe diameter past the pressure sensor transducer should be selected not to exceed a maximum velocity of 8 feet per second 2 4 m s based on the flow rate of the system IMPORTANT Water system piping should be performed by an experienced professional to ensure adequate flow Maximum Pump Flow Minimum Tank Size 10 GPM 2 gallons 7 6 liters 20 GPM 4 gallons 15 1 liters 3...

Страница 14: ... Installation on page 16 1 Mount the drive using all three keyhole slots on the top side of the enclosure 2 At least two keyhole screws at the top must attach to a solid structure such as a stud or brace 3 Secure the three additional mounting holes on the bottom 4 All six screw hole locations should be used to ensure the drive is securely mounted IMPORTANT Do not drill holes in the drive Risk of d...

Страница 15: ...PHYSICAL INSTALLATION Drive Dimensions 15 Drive Dimensions Frame 2 Frame 3 ...

Страница 16: ...rom high volt age wiring In addition any shielded cables should be properly grounded Risk of damage to VFD or malfunction can occur Follow all wire routing and grounding instructions carefully Inductive currents caused by parallel wiring or close proximity between high voltage and control wiring can cause unexpected behaviors Do not run input power and motor wires in the same conduit Do not run mo...

Страница 17: ...heir Prime Rating for current capability typically specified with a power factor of 1 0 exceeds 150 of the Rated Input Amps for the SubDrive Connect Plus model being used 3 Phase Generators should be sized such that their Prime Rating for current capability typically specified with a power factor of 0 8 exceeds the Rated Input Amps for the SubDrive Connect Plus model being used Frame Size Input Te...

Страница 18: ...30 1 11 3 240 390 620 990 1540 2400 2980 3660 4480 5470 6690 8020 SDCP SUB1023 18 5 140 230 370 590 920 1430 1790 2190 2690 3290 4030 4850 SDCP SUB1523 27 7 5 160 260 420 650 1020 1270 1560 1920 2340 2870 3440 SDCP SUB0723 230 3 27 7 5 160 260 420 650 1020 1270 1560 1920 2340 2870 3440 SDCP SUB1023 37 10 190 310 490 760 950 1170 1440 1760 2160 2610 SDCP SUB1523 48 15 210 330 520 650 800 980 1200 1...

Страница 19: ...wo Knockouts 0 5 in 12 7 mm Tighten the seal nut to 25 30 in lbs 2 8 3 4 Nm and locking nut to 15 20 in lbs 1 7 2 2 Nm 4 Optional cabling for auxiliary controls two Knockouts 0 88 in 22 2 mm Frame 3 1 Incoming power supply Knockout 1 37 in 34 9 mm Knockout 1 73 in 44 mm 2 Power output to motor Hole 1 98 in 50 4 mm Knockout 2 47 in 62 7 mm 3 Control wiring transducer sensor input Hole 0 5 in 12 7 m...

Страница 20: ...nd Connections Follow these grounding requirements to ensure safety and performance 1 Make sure a service entrance ground rod is properly installed and connected 2 An input power ground wire from the supply panel must be connected to the drive 3 A dedicated output ground wire from the drive must be connected to the motor Motor and ground wires must be bundled together Contact with hazardous voltag...

Страница 21: ...top image positions marked Ground Red W Yellow V and Black U For drives that include an dV dt filter motor connections are made at the termi nal block 3 at right on the left side of the dV dt filter In this case the termi nals are marked Ground Red U Yellow V and Black W NOTE Relay terminals accept wire sizes from 12 to 26 AWG and should be tightened to a torque of 3 in lbs 0 35 Nm Do not use powe...

Страница 22: ...ee and four wire PT100 PT1000 RTD sensors V Positive connection for voltage sensing circuit for two three and four wire PT100 PT1000 RTD sensors I V Negative connections for the excitation and voltage sensing circuits for two three and four wire PT100 PT1000 RTD sensors 6 Moisture Sensor The WET SENSOR terminal supports the Franklin Electric Moisture Sensor Refer to Accessories on page 52 to order...

Страница 23: ...less of the position of this DIP switch Carrier Frequency Switch DIP SW1 Position 2 In CEN applications where audible electrical noise can be heard from the motor increasing the carrier fre quency CF can help reduce or eliminate electrical audible noise Carrier frequency setting is 2 5 kHz when the switch is in the off down position Carrier frequency setting is 8 kHz when the switch is in the on u...

Страница 24: ... in the SubDrive Connect Plus mobile app Broken Pipe Protection DIP SW1 Position 6 When enabled in Auto mode only the Broken Pipe BP Protection feature stops the system and displays a Fault condition if the drive runs at full speed for 10 minutes without reaching the pressure setpoint When using a transducer to measure the pressure set the frequency at the high frequency limit and set the pres sur...

Страница 25: ...ax Amps The Max Amps value is used to configure various protection features pump underload motor overload etc This value should match the Service Factor Amps or Maximum Amps rating listed on the motor nameplate During programming the setting scrolls by 0 1A then fast scrolls by 1 0A upon holding down UP or DOWN button Sensor Type Configures the drive for the type of pressure transducer or sensor b...

Страница 26: ...ping drive will wake up This will reduce sleep wakeup cycles For example a system setpoint pressure of 50 PSI and a drawdown value of 20 PSI would cause the drive to maintain system pressure at 50 PSI when running however when the system is idle the drive will not start the motor until the system pressure drops below 30 PSI System Response System response time affects how the drive reacts to the p...

Страница 27: ... Time shown as mm dd yy hh mm ss Special Functions Reset to Factory Settings From the HOME screen press and hold the UP DOWN NEXT buttons at the same time for 3 seconds A confirmation screen Are you sure appears in the display Choosing YES restores all param eters to factory default settings fault history is NOT cleared Choosing NO reverts back to the HOME SCREEN Factory Default Settings MAX AMPS ...

Страница 28: ... in PSI When using a standard pressure sensor the system displays the current motor speed in Hz When running in HAND mode the system displays the keypad frequency setpoint 4 When using a pressure transducer in AUTO mode the motor speed is displayed at the lower left of the screen In HAND mode current system pressure is displayed When using a standard pressure sensor this field is not displayed 5 T...

Страница 29: ... drive starts and increases the motor speed gradually increasing voltage resulting in a cooler motor and lower start up current compared to conventional water systems In situations where the demand for water is small the system may cycle on and off at low speed Because of the slow start feature this will not harm the motor or the pressure sensor Motor Overload Protection The drive electronics prov...

Страница 30: ...mpting to run following an Underload event The default time is Smart Reset 5 minute duration but double the reset time for each subsequent reset attempt but is user adjustable through programming or via the SubDrive Connect Plus mobile app from 5 minutes to 24 hours Longer minimum off times are suggested for surface applications ...

Страница 31: ...onnect Sub Drive Connect app and install it Once installed the app icon is named SubDrive Plus The SubDrive Plus app provides live monitoring of system performance advanced troubleshooting fault log monitoring and advanced configuration of the SubDrive Connect Plus drive Setup Bluetooth Connection After installing the SubDrive Plus app on your mobile device use the following procedure to connect t...

Страница 32: ...tion site Open the app when connected to the internet to get the latest update To communicate with a SubDrive Connect Plus that has been paired with the app 1 On the My Products screen tap the name of the drive to connect to the device and enter the Dashboard 2 Tap the MENU button to for a list of options 3 Tap Setup to change VFD settings ...

Страница 33: ...igation fixed frequency applications or with a speed potentiometer VFD Role Definitions for MultiDrive Operation Master The drive that controls starting of the overall system and activating each pump The Master is always the VFD with the lowest ID number If the Master loses communication to the system the remaining VFD with the lowest ID takes over as Master For this reason the best practice is to...

Страница 34: ...frequency Alternation Timer This scenario might be used to rotate the Lead role to distribute wear on a system with continuous operation In this case the system roles would be rotated after running for a specific time set in Alternation Timer In addition to balancing usage this practice would help ensure the proper functioning of Lag units that might otherwise be idle for extended periods The best...

Страница 35: ...ure transducers the Setpoint of VFD 1 must be set to the desired system pressure The remaining drives are then configured the same as VFD 1 IMPORTANT Calibrate all sensors the same to prevent rapid cycling inconsistent wear or premature motor failure Communications MultiDrive Terminal Block wiring for communications should be from drive to drive in a parallel chain as shown above The termination D...

Страница 36: ...ngs on the Master are used and not the other drives However because the Master could change the best practice is to set all drives the same Lag Stop Freq When Lead is running at a lower frequency than Lag Stop Freq and Master pressure is greater than 98 of Setpoint for the duration of Lag Stop Delay then Master will command the last Lag drive to stop The values of these settings on the Master are ...

Страница 37: ...forPressure Switch sensor type Pressure Set point 2 50 PSI PSI 5 to Sensor Range 5 No Yes Yes Yes Sets the secondary pressure setpoint that the system will maintain This parameteris hidden forPressure Switch sensor type Keypad Fre quency 60 Hz Hz Low Frequency Limit to High Frequency Limit No Yes Yes Yes Sets the constant speed at which the motor will run Drawdown 5 PSI PSI 5 to 20 or pressure set...

Страница 38: ...o Yes Yes Sets the frequency at which the motor will run while in pipe fill mode Pipe Fill Exit Pressure 25 PSI PSI 0to Pressure Setpoint 1 or Pressure Setpoint 2 No No Yes Yes Sets the pressure at which the sys tem will exit pipe fill mode and resume normal operation Pipe Fill Exit Timer 2 Minutes 0 Disabled Min 0 to 60 No No Yes Yes Timer to automatically exit pipe fill mode Sleep Bump Level Nor...

Страница 39: ...llow the pump and motor to coast Diagnostics Stabilizer Mode Enabled N A Enabled Disabled No No Yes No Enables or disables stabilizer mode Stabilizer Gain 1 10 0 N A Stabilizer Gain 2 to 50 0 No No Yes No Sets the gain of the stabilizer at low frequencies Stabilizer Gain 2 2 0 N A 0 0 to Stabilizer Gain 1 No No Yes No Sets the gain of the stabilizer at high frequencies Stabilizer Frequency 1 50 00...

Страница 40: ... Reset 5 to 1440 Minutes Manually No Yes Yes Yes Sets time for drive to restart after Underload condition Default is Smart reset which doubles time if underload occurs within 180 seconds of running Underload Prime Time 3 s Submers ible 120 s Surface Seconds 0 to 3000 No No Yes No Sets the time before underload pro tection is active upon startup Over Pressure Offset 20 PSI 10to Sensor Range GREATER...

Страница 41: ... Underload Sensitivity setting in the programming menu and mobile app if not out of water Check pump rotation reconnect if necessary for proper rotation Air gas locked pump if possible set deeper in well to reduce Verify MAX AMPS setting in the programming menu and mobile app is correct F2 Undervoltage Low line voltage Miswired input leads Loose connection at breaker or panel Line voltage low less...

Страница 42: ...AC normal 230 operating range 190 to 260 VAC 600 VAC normal 460 operating range 380 to 520 VAC Check incoming power connections and correct or tighten terminals if necessary If line voltage is stable and measured below 260 VAC and problem persists contact your Franklin Electric Service Personnel F14 Broken Pipe Broken pipe or large leak is detected in the system Drive runs at full power for 10 min...

Страница 43: ...ace pressure transducer F28 Real Time Clock Fault not displayed but logged Internal real time clock is not programmed Real time clock battery on Control Board is loose Real time clock battery is dead Ensure battery is properly inserted If corrected reconnect to drive using mobile app to reset the internal clock time Replace battery If replaced reconnect to the drive using the mobile app to reset t...

Страница 44: ...tch PT100 Select to Disabled Connect the RTD device to the drive F41 MultiDrive Sensor Mismatch Drives using the built in MultiDrive function are configured with pressure sensor types that do not match Drives using the built in MultiDrive function must have matching pressure sensor types either a traditional pressure sensor or a pressure transducer If both drives are configured with a pressure tra...

Страница 45: ...or connections Frequency max amps low check for closed valve or stuck check valve Frequency max amps high check for hole in pipe Frequency max amps erratic check pump operation dragging impellers This is not a drive problem Check all connections Disconnect power allow well to recover and retry Pressure Fluctua tions Poor Regu lation Motor Frequency Pressure sensor placement and setting Pressure ga...

Страница 46: ...e fan If fan noise is normal drive will need to be relocated to a more remote area If hydraulic try raising or lowering depth of pump Pressure tank location should be at entrance of water line into house For EMI noise change switching frequency to 8 kHz if using a CEN model for surface applications otherwise it is locked at 2 5 kHz No Display None Control Board cable disconnected or loose Verify c...

Страница 47: ...ltage could result in death or serious injury Do not attempt to drive maintenance until power has been removed and 5 minutes have passed to allow internal voltage to discharge Risk of bodily injury or equipment damage Never place lithium batteries in mouth If swallowed contact your physician or local poison control center If battery is damaged do not use Battery shall be serviced or replaced by a ...

Страница 48: ...ve the External Fans module and gain access the airflow channel 3 Remove debris from the airflow channel 4 Once the airflow channel is clean replace the External Fans module to the airflow channel 5 Power up the drive to visually verify that the fans are spinning Power down the drive after verifying that the fans spin 6 Replace the cover and secure to the drive using all the screws removed in step...

Страница 49: ... end of each wire This allows for unobstructed access to the External Fans assembly 4 Disconnect the External Fans assembly wires from terminal block 4 5 Remove the screws from the External Fans assembly 6 Slide out the existing External Fans assembly and set aside Slide in the replacement External Fans assembly Secure with the screws removed in step 5 Tighten to 10 in lbs 1 1 Nm 7 Route the wires...

Страница 50: ...device into the USB port lower left corner on the Control Board 4 Apply power to the drive 5 When the USB Detected screen displays press the UP button to start the firmware update 6 The status of the firmware update progress bar is shown on the dis play The drive may restart a couple of times during the update 7 The firmware update is complete when the display shows the USB Detected Screen without...

Страница 51: ...0V Frame 2 Frame 3 25W 460V Frame 2 Frame 3 32W Power max Model dependent refer to Applications on page 8 Wire Gauge Size s Refer to Input Wire Sizing on page 17 Output to Motor Voltage 208 230VAC or 460VAC depending on model Phase Out Three Phase Frequency Range 30 60 Hz Submersible Pump Three Phase 15 60 Hz Centrifugal Pump Three Phase Current max Model dependent refer to Applications on page 8 ...

Страница 52: ...ans for both the internal stirring fan and output filter cooling fan All SD Connect Plus Frame 2 unitswith model numbersending with 0723 1023 1043 1543 and 2043 224759902 External Fan Replacement Kit Contains two replacement external cooling fans as a pre assembled unit 224759904 Internal Fan Replacement Kit Contains replacement fans for both the internal stirring fan and output filter cooling fan...

Страница 53: ... an implied warranty lasts therefore the limitations and exclusions relating to the products may not apply b WITHOUT LIMITING THE GENERALITY OF THE EXCLUSIONS OF THIS LIMITED WARRANTY FRANKLIN SHALL NOT BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY FOR ANY AND ALL i INCIDENTAL EXPENSES OR OTHER CHARGES COSTS EXPENSES INCLUDING COSTS OF INSPECTION TESTING STORAGE OR TRANSPORTATION OR ii DAMAGES INC...

Страница 54: ...NOTES ...

Страница 55: ...NOTES ...

Страница 56: ...800 348 2420 franklinwater com For technical assistance please contact Form 226203201 Rev 000 04 2020 ...

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