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Troubleshooting
Note the error number when "Error No." appears on the display. Switch off the
machine and pull the power plug. Then contact your service technician.
Problem
Possible meaning
remedy
• No hot water or steam
preparation possible
• Frother is clogged
• Clean frother
• Too little milk foam or
liquid foam
• unsuitable milk
• Frother is clogged
• System needs to be descaled
• use chilled whole milk
• Clean frother
• Descale the system
• Coffee flows only in
drops
• grind coarseness too fine
• Powder coffee too fine
• System needs to be descaled
• Select a coarser grind
• use coarser ground coffee. Descale
the system
• Coffee is watery
• unsuitable coffee type
• Beans no longer roast-fresh
• System needs to be descaled
• Change coffee type
• use fresh beans
• Descale the system
• Loud noise in grinder
• grind coarseness not set to beans
• optimize grind coarseness
Help with problems concerning product quality
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