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19. Troubleshooting
If you cannot rectify a fault or if it is not in the list, please contact our customer
service department!
Fault
Cause
Remedy
Water does not flow
– Water volume regulator closed
➯
Restore it
– Functional element faulty
➯
Replace it
Water flows continu-
ously
– Functional element faulty
➯
Replace it
– Valve seat dirty
➯
Clean it
– Flow rate regulator blocked with
scale
➯
Clean and replace
if necessary
Water volume too low
– Shower head blocked with scale
➯
Clean it
– Supply pressure too low
➯
Check it
– Dirty filter/non-return valve
➯
Clean it
– Water volume regulator not fully
open
➯
Open it
Flow time too short or
too long
– Incorrect setting
➯
Set it
– Dirty filter
➯
Clean it
– Shower head blocked with scale
➯
Clean it
– Functional element faulty
➯
Replace it
Water too hot
– Temperature limit set incorrectly or
not set
➯
Set it
– Cold water supply cut off
➯
Open it
– Filter/non-return valve in cold-water
connection faulty
➯
Replace it
Water too cold
– Filter/non-return valve in hot-water
connection faulty
➯
Replace it
– Hot water flow blocked
➯
Open it