Frama Matrix F2
39
9. Display messages and technical data
In the event of a malfunction, a message will appear in the display of your Frama Matrix F2. If you are
unable to eliminate the trouble yourself, you can obtain support on your Frama hotline or from your
local Frama dealer. In this case, keep your Licence Identifier Number ready at hand.
9.1. FramaOnline2 messages
Display message
Cause
Elimination
Modem malfunction:
The installed modem couldn’t be
initialized properly.
Switch the franking system off and
then on, and try to initialize it again. If
the error cannot be eliminated, contact
us on the Frama hotline.
Wrong activation code
You didn’t enter the FramaOnline2
activation code correctly.
Repeat the procedure. Enter the
FramaOnline2 activation code carefully.
No telephone number
The telephone number required for
dialling the modem is missing.
Enter the required telephone number.
Please refer to page 12 in this respect.
Occupied
All
modem
ports
of
the
FramaOnline2 server are occupied.
Try again later. You might have to
preselect an exchange code because
many telephone systems acknowledge
an incomplete telephone number with
an engaged tone.
No connection
The
FramaOnline2
data
centre
doesn’t answer.
Try again. Check your telephone cable
connection and that the modem
settings are correct for calling the
exchange.
Connection interruption
Try again.
Your existing connection with the
FramaOnline2
data
centre
was
suddenly terminated.
Try again. Perhaps wait a few minutes
and then try again.
No dialling tone
No dialling tone can be identified.
Check that the telephone cable is
plugged in properly.
Inspection required
You system must be connected with
the FramaOnline2 service at least
every 30 days to exchange data.
Select
“Inspection“
to
allow
a
connection to be made between your
Frama Matrix F2 and the FramaOnline2
service.
Your franking system has been put
out of service.
Your system was signed off and is
now barred.
Contact
your
FramaOnline2
data
centre.
Franking system locked
The franking system cannot continue
to frank because a data record
required for franking wasn’t updated.
Select
“Inspection“
to
allow
a
connection to be made between your
Frama Matrix F2 and the FramaOnline2
service. The data record will be
updated during the inspection.
