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Tips for troubleshooting

Tips for troubleshooting

13.1

Error messages

An error message appears on the display in
case of an error or handling error. An addi-
tional beep may also indicate an error.

Make sure to carefully read the error mes-
sage. You will be given hints on the error
cause and what you can do to remedy it.

A symbol indicates the error group (e.g.
‘Communication error’). For an overview of
error group symbols, refer to page 98.

You can correct many minor errors and
issues occurring during PostBase Mini
operation yourself.

Please contact the Customer Support if you
cannot remedy an error by means of the
display information and the hints given in the
present Operator Manual.

13.2

Problems and remedies

Problem

Possible cause and remedy

…

during installation

Blank display

Check whether the power supply unit and the power
cable are connected correctly and the PostBase Mini
is turned on.

Delivery is incomplete /
damaged

Do not start operating the PostBase Mini.
Call the Customer Support.

Содержание Postbase Mini

Страница 1: ...Franking machine Operator Manual Reference Guide...

Страница 2: ...s can be found in the Addendum to the Operator Manual if available in your country Safety tips The following keywords and signs identify the safety tips in this manual Warning indicates a potential ha...

Страница 3: ...__27 4 3 4 The Menu _____________________________________________29 4 3 5 Lists _________________________________________________29 4 3 6 Adjustment menus ______________________________________30 4 3...

Страница 4: ...all countries ______________________ 56 11 7 Auto Off ______________________________________________ 57 11 8 Meter type not in all countries _______________________________ 57 11 9 Connection to data...

Страница 5: ...___87 Declaration of conformity ________________________________________89 License ______________________________________________________90 Security Declaration for data usage ________________________...

Страница 6: ...ncy Call the Customer Support Take special care that no foreign objects or liquids penetrate the interior of the PostBase Mini Unplug the mains plug prior to cleaning the PostBase Mini Prevention of m...

Страница 7: ...established reliability safety and applicability Observe the instructions enclosed with the battery for correct use and disposal General safety tips Install the PostBase Mini according to the instruct...

Страница 8: ...Letter slot Display touch screen Operating panel ink cartridge below it Stylus for touch screen operation pull out to the right Serial number plate at the bottom Connection for the external power supp...

Страница 9: ...to 6 mm 0 23 thick letters in ISO B4 format and special self adhesive labels Letters as advertising medium In addition to printing postage you can print an adver tisement of your choice on every mail...

Страница 10: ...Mini allows for registra tion and billing of postage costs to accounts Access control PostBase Mini can be protected against unauthorised use via a PIN Personal Identifica tion Number Controlling Post...

Страница 11: ...amaged or missing Please contact the Customer Support Caution Carry out the steps exactly in the given order Also consult the installation instructions fold out 1 2 3 4 5 6 7 9 8 1 PostBase Mini frank...

Страница 12: ...ent conditions Choose an installation site with the follow ing ambient conditions room temperature 15 C to 35 C 59 F to 95 F no direct sunlight power socket in the immediate vicinity network connectio...

Страница 13: ...rt fixture Remove the transport fixture Lift up the operating panel as far as it goes It snaps in this position Loosen the tape from the housing and carefully pull it to the left peeling it off the in...

Страница 14: ...r socket Make sure your office power supply conforms to the power requirements indicated on the power supply unit s serial number plate Make sure the socket for connecting PostBase Mini is close by an...

Страница 15: ...stalling PostBase Mini PostBase Mini will guide you step by step through the installation procedure This chapter covers a selection of the most impor tant steps Follow the instructions on the display...

Страница 16: ...is opened If necessary Enter the connection para meters If need be ask your network administrator for details For details on possible settings please read the appendix Connection settings Over view i...

Страница 17: ...s far as it goes You can feel it engage Remove the ink cartridge from the packing Do not remove the protection strip nozzle protection yet To ensure the pigments which may have settled immingle optima...

Страница 18: ...socket Push the ink cartridge all the way down until the little green latch locks it into place with an audible click While doing so you will have to overcome a slight spring pres sure The illustratio...

Страница 19: ...prints the test print Test print example On the test print determine the numbers where the horizontal lines are as exactly next to each other as possible and the vertical partial lines are as exactly...

Страница 20: ...number Confirm and continue with Adjust cartridge vertical line Type the number where the vertical partial lines are as exactly above each other as possible In the example this is number 7 If necessa...

Страница 21: ...e exact process permissible loading amounts as well as postage accounting depend on postal regulations of the respec tive countries Home screen example PostBase Mini shows the Home screen Installation...

Страница 22: ...The display lighting and button illumination switch on The PostBase Mini performs a self test and then displays the Home screen When access control is active PostBase Mini prompts you to enter the PI...

Страница 23: ...vent drying up and to ensure a permanently high print quality Press the button ON OFF for three seconds to turn the franking machine off The display light and button illumination go out Unplug the mai...

Страница 24: ...se Mini simply touch the screen elements with your finger General operation philosophy You briefly touch the desired screen element in the example the postage button with your finger PostBase Mini per...

Страница 25: ...Button is being pressed Button cannot be pressed is deactivated Standard buttons The term standard button refers to common functions like OK Save confirm an entry a message a security prompt Save the...

Страница 26: ...yed Operation philosophy A function can be edited or selected by simply touching its button Depending on the respective function the PostBase Mini opens a list an adjustment menu or a menu offering fu...

Страница 27: ...wing the postage value The left area of the display shows the availa ble mailing data You can scroll the list with the scroll bar if more than three options are available The set weight for product ca...

Страница 28: ...the mailing data step by step with the button Display current mailing data To view the selected mailing data press the button PostBase Mini displays the current mailing data in a pop up window Close...

Страница 29: ...he arrow buttons to scroll to the next page and back in the Menu 4 3 5 Lists Lists e g for adverts offer all available set tings The current setting is shown with a green background Use the arrow butt...

Страница 30: ...ment menu without saving any changes Input via keypad Use the keypad to input values The display field indicates your input The keypad is always matched to the respec tive situation The button labels...

Страница 31: ...of the display Press the button to save the displayed amount Press the button to leave the adjustment menu without saving any changes 4 3 7 Pop up windows For some settings a window covering parts of...

Страница 32: ...ough all necessary actions step by step Different window types are used depending on requirements Press the button to accept the current settings and to go to the next step You can press the button to...

Страница 33: ...nformation on the franking imprint of your postal service can be found in the country specific addendum For information on how to use the optional PC control software from Francotyp Postalia e g Navig...

Страница 34: ...and call up further shortcuts There are up to 10 shortcuts available Upon activation of a new rate table the shortcuts will be erased and re programmed In the Home screen press the desired shortcut bu...

Страница 35: ...e Mini prompts you for all required details regarding the mail piece Select the respective desired setting by pressing the button The postage appears as soon as all neces sary mailing data have been s...

Страница 36: ...ing false weighing results The scale only determines a new weight if it was emptied before Therefore always empty the weighing platform prior to putting on a mail piece for weighing In the Home screen...

Страница 37: ...weight Confirm with PostBase Mini uses the set weight to calculate the postage 5 1 5 Setting the postage manually not in all countries There may be particular cases where PostBase Mini does not offer...

Страница 38: ...Press the advertising imprint button You see a list with all available advertising imprints Touch the desired advertising imprint The PostBase Mini returns to the Home screen The advertising imprint i...

Страница 39: ...the future or backward dating Setting the franking date In the Home screen Press the MENU button Select CHANGE DATE PostBase Mini opens the CHANGE DATE adjustment menu Type the date You can press the...

Страница 40: ...control software from Francotyp Postalia e g NavigatorBasic RemoteOne In this case you are prompted to select a user and enter the corresponding PIN dur ing startup PostBase Mini loads the correspondi...

Страница 41: ...ECT COST ACCOUNT adjustment menu You see the account names and numbers of the available accounts The currently set account is shown with a green background Press the button of the desired account The...

Страница 42: ...k when the Home screen displays the desired settings for franking Insert the letter side to be printed face up top edge first Place the letter at the right hand edge of the letter slot and push in as...

Страница 43: ...king imprints You can reset this piece counter to zero or use it as a daily or job counter Displaying current counter value Open the MENU Select PIECE COUNTER The PostBase Mini opens a pop up displayi...

Страница 44: ...done on the PC The current settings postage advertising imprint and date are shown on the PC and in the display of the PostBase Mini Position a letter on the PostBase Mini as usual to frank it Quit P...

Страница 45: ...er states Note Depending on country specific regula tions the contents of the registers may vary from the information shown in the list above Print receipt The registers store the following informatio...

Страница 46: ...he POSTAGE DOWNLOAD RECEIPT screen press the button Place a label or a folded sheet folded edge first in the letter slot PostBase Mini prints the register report For further information on Positioning...

Страница 47: ...In that case please contact the administrator Loading postage Make sure PostBase Mini is ready to con nect to the data centre network cable is connected correct connectivity settings Open the MENU Se...

Страница 48: ...NS Select ADVERT ONLY PostBase Mini opens the ADVERT ONLY menu The advertising imprint button on the upper left shows the set print image for this special function Selecting the advertising imprint Pr...

Страница 49: ...tion has its own counter PostBase Mini shows the number of imprints on the right side of the display When quitting this function the counter is reset to 0 9 2 Print Numbers With the special function P...

Страница 50: ...ase Mini applies start number and direction of counting You can start printing numbers Insert an envelope or a label into the letter slot For further information on Positioning and printing refer to c...

Страница 51: ...the administrator 10 1 Switch account function on off Switching on Open the MENU Select MANAGE ACCOUNTS Press the button to switch on the account function The account function of the PostBase Mini is...

Страница 52: ...Select MANAGE ACCOUNTS Select CLEAR ONE ACCOUNT Select the account you want to set to zero Press the button to continue Confirm the security prompt with All account information postage and number of f...

Страница 53: ...e the gray scales and increase the legibility of the displayed texts Open the MENU Select DISPLAY BRIGHTNESS PostBase Mini opens the adjustment menu for display brightness Use the BRIGHTER DARKER butt...

Страница 54: ...altogether Open the MENU Select SOUND SIGNALS PostBase Mini opens the adjustment menu for sound signals The current setting is shown on a green background Select the desired setting Save the setting s...

Страница 55: ...interface language changes immediately Save the setting shown with The set language will be kept until you change it again 11 5 Standby time The PostBase Mini franking machine will go to standby autom...

Страница 56: ...e MENU Select PROD AFTER STANDBY PostBase Mini opens the adjustment menu for this function The current setting is shown on a green background Select the desired setting Save the setting shown with Pro...

Страница 57: ...e specified Auto Off time with Enter 0 for the time to switch off the Auto Off feature 11 8 Meter type not in all countries The meter type setting defines whether PostBase Mini displays and prints the...

Страница 58: ...oblems please contact your network administrator Open the MENU Select MANAGE CONNECTION PostBase Mini shows the current connectiv ity settings Changing the connectivity settings Press the button to op...

Страница 59: ...rt DHCP During manual configuration you will need to enter the following parameters Static IP address for your PostBase Mini Subnet mask Default gateway IP address of the DNS server Please contact you...

Страница 60: ...gh an https connection using TLS v1 2 over port 443 In certain cases it may also use an http connection over port 80 These two ports must therefore be enabled in any firewall It will attempt to make a...

Страница 61: ...control software you can set up a user specific access control for the PostBase Mini Please refer to the manual of the PC software The menu function Manage PIN is then only accessible with the admini...

Страница 62: ...t in all countries The Auto Postage Download feature facilitates keeping track of the remaining post age When enabled PostBase Mini will warn you once the remaining postage reaches the preset threshol...

Страница 63: ...ge the displayed amount then load postage Or Use to quit Auto Postage Download and load postage later Change threshold Open the MENU Select AUTO POSTAGE To CHANGE the threshold option is already selec...

Страница 64: ...te procedure It takes some time to establish the connec tion and to exchange data Please stand by 11 14 Change Postal Code ZIP Re authorisation not in all countries You must inform Francotyp Postalia...

Страница 65: ...he Temp Calibration service function 12 1 Cleaning the PostBase Mini Warning Unplug the mains plug prior to cleaning the PostBase Mini franking machine Warning Handle liquids with care Make sure that...

Страница 66: ...rom Francotyp Postalia Warning Ingestion of the ink can be hazardous to health Avoid contact with the eyes Keep ink cartridges out of the reach of children Further instructions for use are enclosed wi...

Страница 67: ...Acknowledge the message Open the MENU Select PRINT SYSTEM Select CHANGE CARTRIDGE The PostBase Mini moves the ink cartridge to the exchange position The exchange proce dure starts Removing the ink ca...

Страница 68: ...ia ink cartridges Caution Insert the ink cartridge only when it has adapted to the ambient temperature of the franking machine e g after storage in the basement or transport in a cold car Other wise c...

Страница 69: ...cing to the front of the franking machine Insert the ink cartridge into the cartridge holder Push the ink cartridge all the way down until the little green latch locks it into place with an audible cl...

Страница 70: ...change PostBase Mini will calibrate the cartridge and clean the print system Please be patient until this process is complete Aligning The PostBase Mini continues by aligning the ink cartridge and pro...

Страница 71: ...lot The PostBase Mini prints a test print On the test print determine the numbers where the horizontal lines are as exactly next to each other as possible and the vertical partial lines are as exactly...

Страница 72: ...layed number Confirm with Vertical line Type the number where the vertical partial lines are as exactly above each other as possible In the example this is number 7 If necessary Press CE to clear the...

Страница 73: ...ect PRINT SYSTEM Select CLEANING A message informs you about the cleaning process in progress Check the print quality with a test print Intensive cleaning Open the MENU Select PRINT SYSTEM Select INTE...

Страница 74: ...restore the normal print quality For cleaning make sure to use a soft lint free cloth moistened with demineralised water Small fibres could clog the nozzles Too hard or dry cloths could scratch the no...

Страница 75: ...act cleaner and cleaning cloths contained in the clean renew cleaning kit offered by Fran cotyp Postalia Hold the cartridge as shown in the picture The nozzles must point downwards Slowly and carefull...

Страница 76: ...te the touch screen when operating the screen with your finger or with the stylus does not work correctly Turn on the PostBase Mini As soon as the screen displays the PostBase logo Touch and hold your...

Страница 77: ...lished reliability safety and applicability Warning Observe the instructions enclosed with the battery for correct use and disposal Turn off the PostBase Mini Unplug the mains plug of the power supply...

Страница 78: ...0 in the specified position Symbols in the battery compartment depict the correct polarity Close the battery compartment Turn the PostBase Mini back to the upright position Reconnect the PostBase Mini...

Страница 79: ...w of error group symbols refer to page 98 You can correct many minor errors and issues occurring during PostBase Mini operation yourself Please contact the Customer Support if you cannot remedy an err...

Страница 80: ...e to use the PostBase Mini Proceed as follows Use the RESET function to move the motor of the print system to the reference position See chapter 12 6 on page 76 To insert the cartridge run the CHANGE...

Страница 81: ...t e g for a test print Fold the sheet down the middle and place it in the letter slot folded edge first Sensor does not recognise the label Place a sheet or empty envelope under the label to be printe...

Страница 82: ...for mail pieces of the permitted weight range only Either PostBase Mini does not recognise the scale or the scale is defective Call the Customer Support with postage loading Desired amount cannot be l...

Страница 83: ...ridge cannot be removed inserted The cartridge holder has not moved to the correct posi tion Lower the operating panel back into position If neces sary Cancel the procedure Use the RESET function to m...

Страница 84: ...Ink cartridge heavily soiled or dried up Repeat cleaning Function Intensive Cleaning If you cannot solve the problem Clean ink cartridge by hand see chapter 12 5 2 Touch screen fails to react when tou...

Страница 85: ...ing machine please make sure to always contact the Customer Support Caution Run the Withdraw Machine function only if you really want to decommission the PostBase Mini Commissioning the franking machi...

Страница 86: ...PostBase Mini 86...

Страница 87: ...V max 1 0 A 50 60 Hz Power consumption 40 W Energy Star 1 W switched off 7 W standby Battery 3 6 V 2 Ah 20 mA order no 90 4701 8004 00 Display TFT 320 x 240 pixels with touch panel backlit Print syste...

Страница 88: ...rect sunlight Rel humidity 20 to 70 non condensing Safety data sheet for users available at sdb francotyp com en Format Postcard to ISO B4 envelope Thickness Up to 6 mm up to 0 23 Material Ink absorbe...

Страница 89: ...Appendix Technical Data 89 Declaration of conformity...

Страница 90: ...SSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior...

Страница 91: ...binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising...

Страница 92: ...achine does not utilise transmit or sort any data from the user s network which is not relevant for the operation of this equipment United States Patents Following patents and applications for patents...

Страница 93: ...rresponding EC Declaration Of Conformity of the manufacturer is printed on page 89 Nemko certification mark The approval mark indicates that the product complies with the applicable standards as requi...

Страница 94: ...fied external power supply unit see page 87 Symbol for direct voltage Symbol for alternating voltage USB ports for connection to a personal computer PC and to external USB devices Interface for connec...

Страница 95: ...r categories Standard buttons Menu functions OK Finished Confirm Save Yes Cancel No Continue Back Scroll left right in lists Scroll up down Edit Change Display information Call up the print function O...

Страница 96: ...rate cartridge Move the motor of the print system to reference position Switch account function on off Account administration show list set accounts to zero Change account Run remote services synchron...

Страница 97: ...dit connectivity settings network connection Withdraw machine not in all countries Set sound signals Adjust standby times Configure Auto Off feature adjust Auto Off time Configure access control set P...

Страница 98: ...e error Account error Print system error Scale error Security device error Communication error with FP infrastructure Postage calculation error Communication error with the PC only when using the opti...

Страница 99: ...62 change threshold 63 disable 63 enable 62 Available postage 45 B Back 25 Basic settings 26 Battery 77 order number 87 permissible type 87 replace 77 Battery compartment 8 77 Button ON OFF 8 Buttons...

Страница 100: ...80 when weighing 82 with postage loading 82 Ethernet 59 Ethernet cable 11 60 F Filling level ink cartridge 66 Firewall 60 Forward dating 39 FP Infrastructure 58 64 FPI See FP Infrastructure Francotyp...

Страница 101: ...print numbers only 49 O ON OFF 8 Operating conditions 87 Operation philosophy Home screen 26 in general 24 product calculation menu 27 P Patents USA 92 PC connection 8 14 PC control software 34 38 44...

Страница 102: ...ontacts 66 display ink level 66 intensive cleaning 73 manually move to exchange position 76 transport fixture 13 Printing See also Franking Procedures 32 Product set 33 34 set via shortcut 34 Product...

Страница 103: ...verview 95 used in this manual 2 user interface overview 95 System information 53 T Tape transport fixture 13 Technical Data 87 franking machine 87 ink cartridge 88 mail piece specifications 88 scale...

Страница 104: ...PostBase Mini 104...

Страница 105: ...For your notes 105...

Страница 106: ...For your notes 106...

Страница 107: ...Should any faults occur with your PostBase Mini in spite of our extensive quality con trol please contact Francotyp Postalia help line fp francotyp com Warranty For warranty information refer to the c...

Страница 108: ...51 0053 3810 00 Rev 06 2021 01 xxx helbig berlin...

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