Troubleshooting
1. Pairing Unsuccessful
a. Make sure that your smartphone or tablet is connected
to the desired Wi-Fi network.
b. Make sure that the Wi-Fi network your smartphone or
tablet is connected to is a 2.4GHz network, not a 5GHz
network. This is only necessary when pairing.
c. Make sure that the Wi-Fi signal is strong at the desired
installation location.
d. Unplug or power down other Wi-Fi devices to minimize
wireless interference during setup.
e. Double check that you are entering the correct Wi-Fi
network password.
2. Doesn’t work properly | Signal Loss
a. Check that your Fox & Summit device location is within
Wi-Fi range.
b. Depending on your device’s location, using a Wi-Fi
range extender may be necessary.
c. Check that your Wi-Fi router is working properly.
Consult the manufacturer of your Wi-Fi router for more
information.
For more product help and support visit:
www.foxandsummit.com/apps/help-center
