7
GENERAL CONDITIONS OF GUARANTEE
WHAT IS COVERED:
FOSTER guarantees its products for a period of 24 months from the date of original purchase
by final customer, in both EU countries and countries outside the EU where recognized. The
purchase must be verified with a valid receipt issued by the dealer (receipt, invoice or delivery
note) that identifies the purchased product, date of purchase and / or delivery of the same.
The buyer must report any esthetical defect within the first month of purchase of the product.
The warranty covers manufacturing defects to all components except for the external piping
and / or any accessories.
WHAT IS NOT COVERED:
• Damage caused during installation of the product (reversing doors, removing screws or
brackets, adjusting feet, burners, etc.)
• Damage derived from the connection of the power, gas, water and/or electricity supply.
• Damage to knobs, handles, plastic parts, removable panels, lamps, glass parts and exter
nal rubber tubes.
• Damaged caused from accident, alteration, misuse, abuse, fire, flood, acts of God, impro
per installation or use of products not approved by Foster.
• Damage to external components on which the consumer may intervene directly during
use and / or maintenance, and which may be subject to wear.
• The formation of rust and stains on the steel due to the use of unsuitable cleaning agents.
• Any functional defect indicated by the user and not confirmed during the process of veri
fication by the technician. In this case the intervention fee will be charged in full to the
consumer.
• Any parts that are Damaged from transportation not carried out by a Foster approved
carrier.
• Incorrect installation or maintenance, insufficient or excessive electrical flow, plumbing
or gas abnormalities, insufficiency of the chimneys, and poor fuel quality.
• Failure to follow the Foster instruction manual.
• Repair by unauthorized personnel.
• This warranty applies to appliances used in residential application; it does not cover
their use in commercial situations, which are not allowed for this product.
• Travel fees and associated charges incurred when the product is installed in a location
with limited or restricted access (i.e., isolated geographic regions located beyond 50
miles from the nearest Foster dealer).
• Also not included are service visits to:
a) Educate the customer in the proper use and care of the product.
b) Correct the installation. The customer is responsible for providing electrical wiring and/or
gas installation and other connecting facilities.
c) Reset circuit breakers or replace home fuses.
