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85
If for any reason, we are unable to provide a replacement of the original returned item(s).
You will have a choice for a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to normal
hardware upgrade
according the market after 14 days after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand
for
more than two times
replacement for the same product during replacement limit will
be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed,
altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or
inadequate packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or
modification by someone other than the appointed vendor, souse, fission or the spare part
has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation.
(For example, improper temperature, humidity, unusual physical or electrical stress or
interference, failure or fluctuation of electrical power, static electricity,
using wrong power
adapter
, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood,
etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement
limit, distributors or resellers are responsible for the shipping cost the product back to
customers, customers should assume the shipping cost send the product to the
point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit
for customer’s personal expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the
replacement limit but still in warranty limit.
Repair Service Out Of Warranty
