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Troubleshooting

 

 

 

44 

7  Troubleshooting 

If your Fortress Winner will not function, even though the batteries are fully 
charged, check the following points before getting in touch with your dealer. 
 
1. 

Check that all battery clamps are securely in place. 

2. 

Check the free wheel lever to ensure it is in the BRAKE ENGAGE position 
(not in free wheel position). 

3. 

Check if the automatic circuit breaker has jumped out. If it has, reset the  
circuit breaker by pushing it in. 
If it jumps out again, contact your dealer. 

7.1 

Troubleshooting table 

If your scooter will not drive, or does not drive as it should, please check the 
list below first, to see if you can solve the problem yourself, before 
approaching the dealer. 
 

Possible cause 

Action 

Action to 

be taken 

by 

•

 

The jack key is not properly 
inserted into the jack key 
receptacle. 

•

 

Put the jack key into the 
receptacle properly. 

Yourself 

•

 

The connectors in the motor 
compartment are not plugged 
into the controller properly, or 
they are loose. 

•

 

Check the connectors and 
make sure they are 
plugged into the controller 
properly. 

Dealer 

•

 

The battery clamps are not 
fastened properly. 

•

 

Check the battery clamps.   Yourself 

•

 

The scooter is in free wheel 
position. 

•

 

Move the free wheel lever 
into the BRAKE ENGAGE 
position, then remove and 
re-insert the jack key to 
reset the scooter.. 

Yourself 

•

 

The automatic circuit breaker 
has jumped out. 

•

 

See ‘Circuit breaker’ 

•

 

Push the automatic circuit 
breaker back in and reset 
scooter with jack key. 

Yourself 

•

 

There is a loose connector. 

•

 

Correct the connection if 
possible, otherwise contact 
your dealer. 

Yourself 

+ 

Dealer 

Содержание Winner 3

Страница 1: ...O W N E R S M A N U A L 3 4 Wheel Scooters Issue 4 October 2010 ...

Страница 2: ...o changes and modifications The information provided is valid for the product in its standard version Handicare cannot be held liable for possible damage resulting from specifications of the product deviating from the standard configuration The available information has been prepared with all possible diligence but Handicare cannot be held liable for possible errors in the information or the conse...

Страница 3: ...19 4 1 Driving with the Fortress Winner 19 4 1 1 Inspection before use 19 4 2 Operating Controls 20 4 2 1 Console 21 23 4 2 2 Switching on 24 4 2 3 Charging connection 24 4 3 Driving Procedures 25 4 3 1 Driving forward and in reverse 25 4 3 2 Corners 26 4 3 3 Slopes 27 4 3 4 Obstacles 28 4 3 5 Overload Shutdown 29 4 3 6 Switching off 29 4 3 7 Parking 30 4 3 8 Charging the batteries 30 4 3 9 Batter...

Страница 4: ...ler 38 6 Maintenance 39 6 1 Maintenance table 39 6 1 1 Batteries 39 6 1 2 Replacing the batteries 40 6 1 3 Cleaning the batteries 41 6 2 Tires 42 6 2 1 Inflating the tires 42 6 3 Cleaning 43 7 Troubleshooting 44 7 1 Troubleshooting table 44 45 7 2 Automatic circuit breaker 46 7 3 EMI malfunction 47 8 Technical specifications 48 8 1 Product specifications Fortress Winner 48 49 8 2 Approval 50 8 3 A...

Страница 5: ...is manual you can safely use and maintain the product In case of doubt always contact your dealer In this manual the words left right front and back are used to indicate a certain part of the product This is viewed from the position of the user seated on the scooter XXXXXX 010003000 nl doc Please refer to the back cover of this manual to find to your scooter s serial number model description and y...

Страница 6: ...uct Labels XXXXXX 010004000 en doc D C E B A F The product has the following decals and labels A Charging connection B Fuse for lighting C Circuit breaker D Freewheel E Tire pressure wheels F Tilt steering adjustment ...

Страница 7: ... breaker PICPRO 010004270 en doc D Freewheel 1 Lever in the uppermost position The drive of the motor has been switched on The scooter can be electrically driven 2 Lever in the lowermost position The drive of the motor is disconnected the scooter can be pushed manually MAX BAR 2 7 E Tire pressure For tire pressure of the wheels see product specifications F Tilt steering adjustment Adjust the steer...

Страница 8: ...vironment or human injury PICDOC 010004110 en doc ATTENTION Suggestions that help specific procedures to be carried out more easily PICDOC 010004120 en doc Consult the specified information source s first PICDOC 010004130 en doc Pull the charge cord out of the charging connection of the scooter before doing any maintenance on the scooter PICDOC 010004140 en doc ...

Страница 9: ...entification plate Product information can be found on plate A See Identification of the product Identification of the product See Fig 010007010 A Model B Year of manufacture C Serial Identification number D User area indoors or outdoors E Maximum load in kg XXXXXX 010007010 en doc A LAGE DIJK 10 5705 BZ HELMOND THE NETHERLANDS TYPE TYPE TYP CAT YEAR JAAR JAHR 2000 IDNR CT 00004 USAGE INDOOR OUTDO...

Страница 10: ...d under a one year warranty Exclusions and Limitations Equipment modified other than by Handicare is not covered by this warranty Tires inner tubes plastic covers brake pads motor brushes bearings chain arm pads and upholstery are considered wear items and are not covered by this warranty Cosmetic appearance of items will change as a result of use and are not covered by this warranty Items added t...

Страница 11: ...erchantability and fitness for a particular purpose shall not extend beyond the duration of the express warranty provided herein Handicare shall not be liable for any consequential or incidental damages whatsoever For all warranty inquiries please contact your authorized Handicare dealer Recommendations Please complete the Handicare Warranty Registration Card Mail it to Handicare within 10 days of...

Страница 12: ...maximum speed of 15 km h 9 3 mph PLEASE MAKE SURE YOU ARE WELL ACQUAINTED WITH THE CONTENTS OF THIS OWNER S MANUAL BEFORE DRIVING THE FORTRESS WINNER If you use the scooter for other purposes than those for which it is intended Handicare accepts no liability whatsoever for damage or injury resulting from such use other than that for which the scooter was developed and designed 1 Use according to p...

Страница 13: ...s placed on this scooter comprise part of its safety facilities They must never be covered or removed and must remain present and clearly legible throughout the entire life span of the scooter Immediately replace or repair illegible or damaged labels symbols and instructions Contact your dealer with regard to this 1 2 Technical specifications The technical specifications must not be altered 1 3 Mo...

Страница 14: ...isual acuity to be able to drive safely in the scooter It is imperative to turn on the lights in case of reduced visibility The scooter has been equipped with brake lights that light up when you brake Only use the indicator lights to indicate an intended change in driving direction Only use the horn when it is necessary to warn pedestrians of other road users of dangerous circumstances Never place...

Страница 15: ...ons you are advised to first switch off the scooter Your scooter may influence electromagnetic fields such as alarm systems If the electronics of the scooter is not properly screened off this may affect sensitive electrical appliances such as shop alarms and garage openers The scooter has been tested for this Should any problems of this nature occur please report these to your dealer immediately T...

Страница 16: ...sition When driving at higher speeds one should be extra careful Slow down especially on sidewalks and in pedestrian areas The following should be kept in mind when using the scooter A scooter is not a motorised vehicle in the traffic regulations sense You have the same rights and duties as a pedestrian At all times you are responsible for keeping your scooter in perfect working order so that driv...

Страница 17: ... keys and handles are located on the tiller F Lights When driving in the dark the lights should be turned on G Turn Signals To indicate a change in direction while driving H Detachable frame mounted basket For carrying personal items I Front wheel Front wheels offer suspension J Front bumper Protects the front wheel in case of a collision K Rear wheels Rear wheels offer suspension See next page fo...

Страница 18: ...Main components 18 Also available in 4 wheel con 4 wheel configuration A B C E D F G H I J K ...

Страница 19: ...flated tires have a negative effect on the driving characteristics Poorly inflated tires cause a higher power consumption depleting the batteries more quickly Poorly inflated tires cause unnecessary wear to the tires themselves make sure the batteries are charged sufficiently this is indicated by the green zone on the battery condition indicator See Console In winter batteries have a lower capacit...

Страница 20: ...ter If everything is in order the scooter can be driven 4 2 Operating controls See Fig 000000030 The scooter is equipped with the following operating controls A Console with all operating switches B Forward reverse levers C Fuse for the lighting D Charger connection port See Charging the batteries E Tilt steering lever for tiller adjustment F Front brake with parking lock NOT APPLICABLE IN CANADA ...

Страница 21: ...ed with the latest technology and offers reliable and useful functions for the operation of your scooter A Left right turn signals B Battery condition meter C Speed control D Lighting E Jack key F Horn G Hazard lights These switches have been mounted on both the right and the left of the console ...

Страница 22: ...e if the batteries are not fully charged owing to the battery s characteristics The most reliable battery indication is shown while driving on a flat surface The battery condition meter has three areas in which the pointer may rest after the scooter is switched on When the battery is sufficiently charged the pointer is in the green area As the battery is depleted the pointer will move to the yello...

Страница 23: ...the jack key receptacle All of the Fortress Winner s functions with the exception of the hazard lights and the lighting only operate if the jack key has been inserted into the receptacle The hazard lights and the lighting will always work even if the contact plug has not been put into the contact G Hazard Lights Pressing this switch will turn on the hazard lights You should use the hazard lights i...

Страница 24: ...cle as far as it will go A 4 2 3 Charging connection See Fig 000000060 On the steering column underneath the console there is the charger connection port A to which the battery charger cable can be connected All electronics should be switched off during charging of the batteries Remove the jack key before charging 000000050 A A 000000060 ...

Страница 25: ...er you push the lever forward the faster you will drive Driving forward using finger control Slowly pull back on the forward reverse lever D with your fingers The further you pull the lever towards you the faster you will drive Reverse driving Reverse driving Release the forward reverse lever The Fortress Winner will come to a stop Driving in reverse using thumb control When the scooter has come t...

Страница 26: ...n areas In that case it is advisable to set a lower maximum speed using the speed control knob Do not cross a street until you are able to handle the scooter and its controls well 4 3 2 Corners Moving around corners in forward direction Turning left or right By turning the handlebars to the left or to the right the scooter will change direction and start moving to the left or to the right accordin...

Страница 27: ...scooter with more stability Drive up a slope at half speed Drive at a constant speed If you notice a strong decrease in speed when driving on a slope choose a less steep route to avoid the scooter from getting overheated If you drive on a slope too long this may result in overheating of the electric motor If you want to drive up a steep slope and the speed of your scooter decreases drastically you...

Страница 28: ...on as the front wheel is on the sidewalk you need to keep up your speed for the back wheels to be able to move up onto the sidewalk as well If you cannot drive up onto the sidewalk find a lower part that is less steep where you can Any obstacle should be taken in forward direction It is always recommended to use properly designed sidewalk transitions instead of driving over curbs Do not drive over...

Страница 29: ...quipped with anti tipping wheels for extra stability and safety Occasionally these wheels may touch an obstacle when driving down one Avoid leaving one of the back wheels on the obstacle while the other is still on the lower level This will cause the scooter to become unstable 4 3 5 Overload Shutdown In case of overload caused by wrong or long term use in hot conditions the circuit breaker will be...

Страница 30: ...tion if it is on a slope 4 3 8 Charging the batteries For charging see the following documentation Regulations concerning the batteries User manual for the battery charger or the instructions on the battery charger The scooter uses gel batteries These batteries are entirely sealed and maintenance free With normal daily use the batteries should be recharged every night Charging should be done as fo...

Страница 31: ... will have reached 80 of their capacity after an 8 12 hours charging time When the batteries are charged Switch off the battery charger if applicable Take the plug of the battery charger from the wall socket of the mains power supply Take the plug from the charging connection The scooter is now ready for use Always remove the charging cable when the batteries are charged This way you prevent the b...

Страница 32: ... Turn back the seat as described above When the seat has been turned to its original position it will click back into place This way it cannot inadvertently turn while driving The seat is provided with armrests that can be flipped up so that you can transfer in and out sideways After transferring in or out always check whether the armrests are in the proper position Transferring out should be done...

Страница 33: ...ue safety feature that prevents the scooter from rolling too quickly while in the free wheel position With the jack key inserted while in the free wheel position the motor brake will automatically slow down the scooter to walking speed Make sure the free wheel lever is in the BRAKE ENGAGE position when you seat yourself on the scooter NEVER touch the free wheel lever while driving Do not touch the...

Страница 34: ...ess Winner again 4 6 Reducing the size of the scooter for storage The size of the Fortress Winner can be reduced as follows By removing the seat See Removing the seat By folding down the steering tiller See Folding down the steering tiller By replacing the seat and by putting the steering tiller back to its operating position the Fortress Winner is ready for immediate use again See the description...

Страница 35: ...ic cover Considering the nature of the scooter the user is supposed to make a transfer to a regular car seat You may not be transported in a car or taxi while sitting on the scooter even if the vehicle concerned has been adapted for the transport of scooters The reason is that the Fortress Winner cannot offer the safety that is offered by standard car seats no matter how well the Fortress Winner i...

Страница 36: ... tiller 5 1 1 Adjusting the seat height The whole seat may be adjusted in height up to a range of 3 This adjustment should be made by the dealer 5 1 2 Adjusting the seat depth sliding seat See Fig 000000180 seat may differ slightly from diagram Adjust the seat depth as follows Pull lever A up and hold Slide the seat forward or back Release the handle when the seat has reached the desired position ...

Страница 37: ...ion that is most comfortable for you After adjustment release the handle to secure the backrest in the position you have chosen Attention Do not operate the handle if the seat is unoccupied because the backrest will come forward very powerfully The backrest must be adjusted in such a way that your back is properly supported while driving If the backrest is tilted too far backwards this will negati...

Страница 38: ...rest by hand It will engage into one of three positions with a click 5 2 Adjusting the steering tiller See Fig 000000130 The steering tiller can be adjusted as follows Pull handle A down with one hand while at the same time pulling the steering tiller towards you with the other until the most comfortable position is reached Release the handle in the chosen position Then release the steering tiller...

Страница 39: ... months Lubricating the turning system of the seat to do this the seat must be removed See Removing the seat Lithium grease is recommended X It is recommended to have your scooter serviced by your dealer at least once a year or in case of intensive use once every six months In principle we recommend you let your dealer do all maintenance work The maintenance activities you can perform yourself are...

Страница 40: ...is reduced to the extent that the scooter can only make very short trips or even none at all the batteries are at the end of their life span Replace them as soon as possible Contact your dealer he knows exactly which batteries are most suitable for your scooter Replace the batteries as follows Switch off the scooter remove the contact plug from the contact Remove the seat See Removing the seat Rem...

Страница 41: ...e clean Grease the battery clamps to prevent oxidation using acid free Vaseline Replace the cover As soon as the new batteries are placed the batteries must be charged See Charging the batteries Avoid metal parts from coming into contact with the battery terminals This may lead to short circuiting which could have very serious consequences See Used scooters and the environment for correct disposal...

Страница 42: ...ot or hand pump To inflate the tires remove the cap from the valve Under inflated tires can reduce the range of the scooter and increase the wear on the tire treads For the correct tire pressure see Product specifications When inflating the tires never exceed the maximum recommended tire pressure This value is indicated on the tire itself For inspection of the tires see the maintenance table After...

Страница 43: ...cloth and then wiping them dry with a dry soft cloth Upholstery Clean with a damp cloth After removing the dirt the cleaned parts should be wiped dry with a soft dry cloth Never use abrasive or aggressive cleansers They can damage the scooter Also do not use organic solvents such as thinner dry cleaning naphtha or white spirit Do not spray or pour water on scooter Be careful with water near the el...

Страница 44: ...roaching the dealer Possible cause Action Action to be taken by The jack key is not properly inserted into the jack key receptacle Put the jack key into the receptacle properly Yourself The connectors in the motor compartment are not plugged into the controller properly or they are loose Check the connectors and make sure they are plugged into the controller properly Dealer The battery clamps are ...

Страница 45: ...or 8 hours Check operation of the battery charger Yourself The scooter drives too slowly Turn the speed controller up by turning it to the right Yourself Overheated motor Allow the scooter to cool down Yourself Sometimes simply switching the scooter off and back on again will correct the problem If you cannot solve the problem by using the list above contact your dealer ...

Страница 46: ...r switches off the electric circuit of the scooter it will pop out The automatic circuit breaker is located on the rear cover under the seat By pressing the automatic circuit breaker back in again you can try to restart the scooter If the automatic circuit breaker pops out again wait 15 to 20 minutes to allow the motor to cool off then try resetting again If you are able to restart the scooter aft...

Страница 47: ...le telephones while the electric scooter is switched on 2 Avoid transmitters such as radio and TV stations in the neighbourhood Do not get too close 3 If any unintended movements should occur or if the brake is moved to its neutral position switch off the electric wheelchair or scooter by pulling the contact plug from the contact 4 Be aware of the fact that any accessories or components that are i...

Страница 48: ...19 lbs 54 kg 130 lbs 59 kg Static stability downward Fortress Winner 15 15 Static stability upward Fortress Winner 15 15 Static stability sideways Fortress Winner 15 15 Energy consumption theoretic maximum distance Fortress Winner 30 miles 50 km 30 miles 50 km Dynamic stability on slopes Fortress Winner 10 10 Climbing capacity for obstacles 3 9 100 mm 3 9 100 mm Maximal speed forward 15 km h 9 3 m...

Страница 49: ...charging plug 60 N Technical data Diameter front wheel 3 wheel 12 x 4 310 x 108 mm Diameter front wheel 4 wheel 11 x 4 292 x 108 mm Diameter rear wheels 12 x 4 310 x 108 mm Tire pressure 4 wheels front 50 psi Tire pressure 4 wheels rear 50 psi Tire pressure 3 wheels front 3 5 psi Tire pressure 3 wheels rear 50 psi Batteries Fortress Winner 3W Fortress Winner 4W Maximum dimensions batteries Fits up...

Страница 50: ...d charging equipment Standards and testing methods April 1999 3 The Fortress Winner scooter is classified according to EN12184 in class C 4 ISO 7176 8 Requirements and test methods for impact static and fatigue strength July 1998 5 ISO 7176 9 climate tests for electric wheelchairs and scooters 6 ISO 7176 14 Standards and test methods for controller systems of electrically driven wheelchairs 1997 7...

Страница 51: ...r questions concerning this product please contact your dealer For information about a dealer in your area contact Handicare Canada Canadian Office Handicare 355 Norfinch Drive TORONTO ON M3N 1Y7 Canada Manufacturer Handicare Vossenbeemd 104 NL 5705 CL HELMOND the Netherlands XXXXXX 011000000 nl ...

Страница 52: ...Winner Serial Model Colour Date Tel 416 739 8333 1 800 514 7061 Fax 416 739 6622 1 888 251 9187 E mail info handicare ca www handicare ca Dealer stamp ...

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