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Troubleshooting

Hardware installation

FIM-7920E does not startup

Positioning of FIM-7920E mounting components and a few other causes may prevent a FIM-7920E from starting
up correctly.

Latches and handles not fully closed

If the latches or handles are damaged or positioned incorrectly the FIM-7920E may not start up. Make sure the
latches are fully closed and the handles are correctly aligned, fully inserted and locked and the retention screws
are tightened.

Firmware problem

If the FIM-7920E is receiving power and the latches are handles are fully closed, and you have restarted the
chassis and the FIM-7920E still does not start up, the problem could be with FortiOS. Connect to the FIM-7920E
console and try cycling the power to the board. If the BIOS starts up, interrupt the BIOS startup and install a new
firmware image.

If this does not solve the problem, contact Fortinet Technical Support.

FIM-7920E status LED is flashing during system operation

Normally, the FIM-7920E Status LED is off when the FIM-7920E is operating normally. If this LED starts flashing
while the module is operating, a fault condition may exist. At the same time the FIM-7920E may stop processing
traffic.

To resolve the problem you can try removing and reinserting the FIM-7920E in the chassis slot. Reloading the
firmware may also help.

If this does not solve the problem there may have been a hardware failure or other problem. Contact Fortinet
Technical Support for assistance.

21

FIM-7920E Interface Module Guide

Fortinet Technologies Inc.

Содержание FIM-7920E

Страница 1: ...FIM 7920E Interface Module Guide 7000 ...

Страница 2: ...et com how to work with fortinet support FORTIGATE COOKBOOK http cookbook fortinet com FORTINET TRAINING SERVICES http www fortinet com training FORTIGUARD CENTER http www fortiguard com FORTICAST http forticast fortinet com END USER LICENSE AGREEMENT http www fortinet com doc legal EULA pdf FEEDBACK Email techdocs fortinet com Friday June 23 2017 FIM 7920E Interface Module Guide 01 540 411351 201...

Страница 3: ...E mounting components 13 Inserting a FIM 7920E module into a chassis 14 Shutting down and removing a FIM 7920E board from a chassis 18 Troubleshooting 20 FIM 7920E does not startup 21 FIM 7920E status LED is flashing during system operation 21 Quick FIM 7920E configuration 22 Registering your FortiGate 7000 series products 22 Choosing the configuration tool 22 Changing network settings 22 Cautions...

Страница 4: ...China 26 ...

Страница 5: ...er Management Interface Status Alarm HA and Power LEDS USB Power Button NMI Button The FIM 7920E includes the following hardware features l Four front panel 100GigE QSFP28 fabric channel interfaces C1 to C4 These interfaces are connected to 100Gbps networks to distribute sessions to the FPM processor modules installed in chassis slots 3 and up Using a 100GBASE SR4 QSFP28 or 40GBASE SR4 QSFP transc...

Страница 6: ...r troubleshooting as recommended by Fortinet Support l Mounting hardware l LED status indicators Physical Description Dimensions 1 2 x 11 34 x 14 in 3 1 x 28 8 x 35 1 cm Height x Width x Depth Weight 7 2 lb 3 23 kg Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 31 to 158 F 35 to 70 C Relative Humidity 10 to 90 Non condensing Front panel LEDs From the FIM 7920E font panel you can v...

Страница 7: ...nk is established M1 and M2 Green The correct cable is connected to the interface and the connected equipment has power Flashing Green Network activity at the interface Off No link is established MGMT1 4 Link Act Solid Green Indicates this interface is connected with the correct cable and the attached network device has power Blinking Green Indicates network traffic on this interface Off No Link M...

Страница 8: ...J 45 10 100 1000Mbps Ethernet 10 100 1000BASE T copper connection for management or system administration FIM 7920E C1 to C 4 interface combinations The following table shows the different combinations of interface speeds that you can set up with the FIM 7920E C1 to C4 front panel interfaces 100GE QSFP28 4 3 3 2 2 2 1 1 1 1 x x x x x 40GE QSFP x 1 x 2 1 x 3 2 1 x 4 3 2 1 x 10Ge SFP x x 4 x 4 8 x 4...

Страница 9: ...f the FIM 7920E in slot 1 is operating as a 40GE QSFP interface To change the interface type of the C3 and C4 ports of the FIM 7920E in slot 2 to 40GE QSFP enter the following command config system global set qsfp28 40g port 2 C3 2 C4 end The FortiGate 7000 system reboots and when it starts up interfaces C3 and C4 of the FIM 7920E in slot 2 are operating as a 40GE QSFP interfaces Splitting the C1 ...

Страница 10: ...he module is powered on press the power switch to turn it off If the module is turned off and installed in a chassis slot press the power button to turn it on NMI switch When working with Fortinet Support to troubleshoot problems with the FIM 7920E you can use the front panel non maskable interrupt NMI switch to assist with troubleshooting Pressing this switch causes the software to dump registers...

Страница 11: ...odule FIM 7920E hardware architecture FIM 7920E Chassis Base Backplane Chassis Fabric Backplane CPU Integrated Switch Fabric Management MGMT1 4 Heartbeat M1 M2 Data C1 C4 DP2 DP2 DP2 1G 80G 40G 11 FIM 7920E Interface Module Guide Fortinet Technologies Inc ...

Страница 12: ...s of transceivers for connectors M1 and M2 l 10GBASE SR SFP 10Gbps l 10GBASE LR SFP 10Gbps l 1000BASE SFP 1Gbps The M1 and M2 interfaces are used for heartbeat session sync and management communication between FIM 7920Es in different chassis This communication requires 10 Gbps connections so even though it supported the M1 and M2 interfaces should not changed to 1000Base SFP 1Gbps interfaces To in...

Страница 13: ...20E front panel The mounting components on the left of the front panel are the same but reversed The FIM 7920E mounting components align the module in the chassis slot and are used to insert and eject the module from the slot On some FIM modules there may be very little clearance between the front panel interfaces and the handle on the right side of the FIM 7920E In fact you may have to remove net...

Страница 14: ...a FIM 7920E into a chassis slot is the same whether or not the chassis is powered on To insert a FIM 7920E into a chassis slot Do not carry the FIM 7920E by holding the handles or retention screws When inserting or removing the FIM 7920E from a chassis slot handle the module by the front panel The handles are not designed for carrying the board If the handles become bent or damaged the FIM 7920E m...

Страница 15: ...mple module is being installed into chassis slot 1 of a FortiGate 7040E chassis 2 Unlock the left and right handles by pushing the handle latches up about 2 mm until the handles pop open Fully open both handles before sliding the module into the chassis to avoid damaging the handle mechanism Damaging the handles may prevent the module from connecting to power 15 FIM 7920E Interface Module Guide Fo...

Страница 16: ...le sliding the module in the module could be aligned incorrectly Pull the module back out and try inserting it again 4 Push both handles closed and close the latches Closing the handles draws the module into place in the chassis slot and into full contact with the chassis backplane The module front panel should be in contact with the chassis front panel and the latches should drop down and lock in...

Страница 17: ...eds to be adjusted between 3 In lb to 4 In lb 0 4 N m to 0 48 N m As the latches are locked power is supplied to the module If the chassis is powered on during insertion the status LED flashes green as the module starts up Once the board has started up and is operating correctly the front panel LEDs are lit for normal operation Normal LED operation LED State Status Green Alarm Off HA Off Power Gre...

Страница 18: ...andles or retention screws When inserting or removing the FIM 7920E from a chassis slot handle the module by the front panel The handles are not designed for carrying the board If the handles become bent or damaged theFIM 7920E may not align correctly in the chassis slot To complete this procedure you need l A FortiGate 7000 chassis with a FIM 7920E module installed l An electrostatic discharge ES...

Страница 19: ...ect the board from the chassis slot 2 Unlock the left and right handles by pushing the latches up about 2 mm until the handles pop open Pushing the latches up turns off the module s power 3 Fully open the handles to eject the module from the chassis You need to open the handles with moderate force to eject the module from the chassis 19 FIM 7920E Interface Module Guide Fortinet Technologies Inc ...

Страница 20: ...t panel sides and slide it part way out of the slot Then grasp the module by the sides and carefully slide it out of the slot Troubleshooting This section describes some common troubleshooting topics FIM 7920E Interface Module Guide Fortinet Technologies Inc 20 ...

Страница 21: ... with FortiOS Connect to the FIM 7920E console and try cycling the power to the board If the BIOS starts up interrupt the BIOS startup and install a new firmware image If this does not solve the problem contact Fortinet Technical Support FIM 7920E status LED is flashing during system operation Normally the FIM 7920E Status LED is off when the FIM 7920E is operating normally If this LED starts flas...

Страница 22: ...roduct by visiting https support fortinet com To register enter your contact information and the serial numbers of the Fortinet products that you or your organization have purchased Choosing the configuration tool You can use either the GUI or the Command Line Interface CLI to configure the FIM 7920E Some basic configuration settings can only be done from the CLI You can connect to the GUI using H...

Страница 23: ... and start over From the CLI enter execute factoryreset Connect to the GUI by connecting MGMT1 of the module in slot 1 to your network and browsing to https 192 168 1 99 Log into the GUI using the admin account with no password Go to Network Interface and configure the FIM 7920E interfaces to connect to your network 23 FIM 7920E Interface Module Guide Fortinet Technologies Inc ...

Страница 24: ...ture de stockage humidité et l altitude Safety Battery Risk of explosion if the battery is replaced by an incorrect type Do not dispose of batteries in a fire They may explode Dispose of used batteries according to your local regulations IMPORTANT Switzerland Annex 4 10 of SR814 013 applies to batteries Batterie Risque d explosion si la batterie est remplacée par un type incorrect Ne jetez pas les...

Страница 25: ...dential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense WARNING Any changes or modifications to this product not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada Equipment Standard for Digital Equipment ICES Canada CAN ICES 3 A NMB 3...

Страница 26: ...ラ スＡ 情報技術装置です こ の装置を家庭環境で使用すると 電波妨害を引き起こ すこ と があり ま す こ の場合には使用者が適切な対策を講ずるよう 要求さ れるこ と があり ます Ｖ Ｃ Ｃ Ｉ Ａ Bureau of Standards Metrology and Inspection BSMI Taiwan 這是甲類的資訊產品 在居住的環境中使用時 可能會造成射頻干擾 在這種情況下 使用者會被要求採 取某些適當的對策 China 此为A级产品 在生活环境中 该产品可能会造成无线电干扰 这种情况下 可能需要用户对其采取切实 可行的措施 FIM 7920E Interface Module Guide Fortinet Technologies Inc 26 ...

Страница 27: ...tinet enters a binding written contract signed by Fortinet s General Counsel with a purchaser that expressly warrants that the identified product will perform according to certain expressly identified performance metrics and in such event only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet For absolute clarity any such warranty w...

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