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41  

Chapter 3: Trouble Shooting 

No display on LCD or the unit does not operate when the power is on.  

 

Check the connections for the power cable and ensure that the power outlet is working 
correctly.  

 

Make sure that the rear-panel power voltage setting matches the voltage of your power 
outlet.  

 

If the autoloader was stored in a location where the temperature dropped below 32°F (0°C) 
within the past 24 hours, leave the autoloader in a warm room with a temperature of at 
least 65°F (19°C) for four hours prior to powering the autoloader on.   

Drives cannot read disc and shows error message.  

 

Check the format of the master CD/DVD/BD  

 

Check the master CD/DVD/BD itself for damage.  

 

Your master disc may be copy protected. Normally, most of the Blu-Ray or DVD movies 
and some of the CDs you purchase from stores have copy protection encoded on them.   

Buttons do not function.  

 

The autoloader may still be busy performing a task. Give it some time and press the button 
again. To interrupt the current running process, press the ESC/Escape button and hold it 
for several seconds. If it still doesn't work, turn the machine off, and then restart the 
machine after a minute.   

Copy completed, but the copies are not readable / executable. 

 

Use the  compare  feature to check the copied disc (data discs only).  

 

Based on our experience, the quality of your media plays a big role on this part. Try to use 
high quality media to prevent such problems.  

 

Use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your 
BD/DVD/CD Player/ROM may not be compatible with recordable BD/DVD/CD disc.   

The failure rate is high.  

 

Lower the  write speed  and try again. See  Select Burn Speed  on page 23.  

 

The quality of your blank discs may be poor.  

 

The quality of your master disc may be poor.   

Do I need to upgrade my autoloader's firmware?  

 

Unless your system is getting unstable, we strongly suggest not upgrading your 
autoloader's firmware. Please contact Tech Support if your system is getting unstable.   

Cannot boot-up or fails to upgrade firmware.  

 

Contact Tech Support.   

Can I load data directly from my computer to my autoloader's Hard Drive?  

 

No, your autoloader's Hard Drive has a unique file system that computers will not 
recognize. Thus, you can't perform any read/write operations to the Hard Drive from your 
computer.   

Содержание Duplicator

Страница 1: ...User Manual For Reflex Forte Duplicator V 3 0 6 25 Disc Capacity ...

Страница 2: ...ICH OWNS THE SOURCE DISC ANY UNAUTHORIZED COPYING EDITING OR ANY PART THEREOF OF A COPYRIGHT DISC IS STRICTLY PROHIBITED WE DISCOURAGE THE USE OF ANY SUCH ACTION THAT GIVES RISE TO CRIMINAL INTENT AND PROSECUTION THE SELLER OF THIS PRODUCT IS NOT RESPONSIBLE FOR ANY POTENTIAL ILLEGAL ACTIONS OF THE USER DUE TO ACTIVITIES BEYOND THE SCOPE OF THE PRODUCTS INTENDED USE POTENTIALLY HAZARDOUS MOVING PA...

Страница 3: ...ALL RIGHTS RESERVED NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MEDIUM PRINTED OR ELECTRONIC WITHOUT THE PRIOR WRITTEN PERMISSION FROM THE MANUFACTURER COPYRIGHT 2000 2008 ALL RIGHTS RESERVED ...

Страница 4: ...g Copies in Single Master Mode 14 1 2 Making Copies in Multi Master Mode 17 2 Test 20 3 Compare 20 4 Test Copy 21 5 Copy Compare 21 6 Select Burn Speed 22 7 Select Source 23 8 Master Mode 23 9 Erase 24 10 Hard Drive Setup 25 10 1 Select Partition 25 10 2 Load Partition 26 10 3 Rename Partition 27 10 4 Delete Partition 27 10 5 Partition Info 28 10 6 Select Loading Drive 28 10 7 Format Hard Drive 28...

Страница 5: ...Info 33 12 2 System Info 34 12 3 Device Info 34 12 4 Load Default 34 12 5 Update Firmware 34 13 Loader Utilities 35 13 1 Update Robot Firmware 35 14 Manage Accounts 35 14 1 View User 36 14 2 Create User 36 14 3 Edit User Info 37 14 4 Delete User 37 14 5 Password on Bootup 38 15 AUTOCOPY 38 16 Shutdown 40 Chapter 3 Trouble Shooting 41 Chapter 4 List of Error Codes 43 Chapter 5 Menu Tree 46 ...

Страница 6: ... DVD disc to another double layer Blu Ray DVD recordable media but you cannot duplicate a single layer Blu Ray DVD disc to double layer Blu Ray DVD recordable media or vice versa Temperature Warning If the autoloader was stored in a location where the temperature dropped below 32 F 0 C within the past 24 hours leave the autoloader in a warm room with temperatures at least 65 F 19 C for four hours ...

Страница 7: ...treatment If you have experienced this kind of problem please do the following to remove the adhesive static between the discs Separate the blank discs before you place them into the autoloader s spindle s Separating them will greatly reduce the static between discs If this doesn t achieve the desired outcome use an air duster canned air to blow air around the circular edge of the blank discs as s...

Страница 8: ...rea for holding CDs DVDs and or Blu Ray Discs Although the manual refers to them as spindles many of the messages shown on the LCD display will refer to them as bins in order to create a more concise message Don t panic Spindles and bins are the same ...

Страница 9: ...depending on the media thickness Place the media you wish to copy into the Input Bin The robotic arm will pick discs from Input Bin then place the successfully copied discs onto the Output Bin If any discs were rejected due to failure the disc will be ejected and the job will be automatically aborted Figure 1 3 Forte Robotic Duplicator 25 Capacity Top View ...

Страница 10: ...ons for these buttons are shown in Table 1 1 Figure 1 5 LCD Control Panel Layout Table 1 1 Front Panel Controls Control Name Function Up Scroll up through the menu or list Down Scroll down through the menu or list Enter Execute the function Also referred to as OK in the Menus Escape Go back to the previous function Master Quick key to choose Master Mode Load Quick key to load the master to the har...

Страница 11: ...copying you will encounter failure messages Warning If you are using CD DVD BD Rewritable discs as your blank media during the simulation the content on those discs will be permanently erased 3 Compare page 21 Use the Compare function to perform a bit by bit comparison between the content of your master disc s in the Hard Drive and the contents of all discs it copied This ensures that all of your ...

Страница 12: ... options include loading renaming or deleting your images 11 Setup page 28 Use the Setup menu options to control how the autoloader operates You can scroll between the various options using the Up or Down button 1 Language Use this setting to choose the language used to navigate the autoloader The autoloader officially supports English and Spanish menus More languages could be added 2 Read Error S...

Страница 13: ... This feature allows you to turn the DVD R High Compatibility Mode feature ON or OFF The purpose of this feature is to increase the compatibility of DVD R media with a broader range of DVD Video players 10 ISRC This option will allow you to enable disable copying the ISRC code of an Audio CD ISRC is the serial number of the audio track that uniquely identifies the song in that audio track This ISR...

Страница 14: ... are in the other trays Then you can press the ENT Enter button to update Important You should not update your autoloader s robot firmware unless your system is becoming unstable or you are advised to do so by Tech Support 14 Manage Accounts page 40 Use this menu option to Create user accounts and passwords to prevent unauthorized use of the autoloader Edit existing user account information includ...

Страница 15: ...w master disc has been detected the reserve partition s content of previous master disc will be replaced with the content of the new master disc You can tell immediately which mode you are in by looking at any of the Copy or Test menus The SM indicates Single Master Mode and the MM indicates Multi Master Mode For example if you need to make 5 copies of job A 6 copies of job B 7 copies of job C Und...

Страница 16: ...from the drives and dropped on to the Output Spindle At the same time the system will pick up the next discs from the input bin and place them in the corresponding writer drive s Then the copying process will start over again from the hard drive If a new master is detected in this case it would be the Master B the autoloader will complete the previous job unload the copied discs and fill the drive...

Страница 17: ...r button to select this option You will see the next Specify Counter menu To specify the number of copies for your project you need to enter input a four digit number If you need to specify a number that is less than four digits fill the leading spaces with zeros any leading zeros will be skipped Examples of four digit numbers are 0234 two hundred and thirty four or 0010 ten To enter the number yo...

Страница 18: ...any alpha A Z or numeric 0 9 value For example if you want to name the partition for your master disc as FUN Then follow this example Press the Down button repeatedly until F is displayed You can also hold the Down button down and the autoloader will scroll through the alphabet Press the ENT Enter button once to move the cursor to the next position Press the Down button repeatedly until U is displ...

Страница 19: ...r Mode continue on to the next section If you are making copies in Multi Master Mode jump ahead to Making Copies in Multi Master Mode on page 18 1 1 Making Copies in Single Master Mode This process will copy your master disc on to several blank discs simultaneously This mode requires that your master disc is loaded into a partition on the Hard Drive See Load Partition on page 26 for instructions o...

Страница 20: ... see the Counter Selection menu Follow the instructions shown in Setting Counters on page 14 to continue Once the counters have been set press the ENT Enter button to confirm You will see the Preparing screen After a short interval the robotic loader will pick the top disc from the input spindle and place it into one of the drives As this is happening you will see a screen similar to below This in...

Страница 21: ...D duplication and up to one minute for DVD Blu Ray Disc duplication That is caused by the initializing and finalizing stages Once the duplication run is completed the loader will remove the finished disc from a drive and place the successful copy on the Output Spindle or if it is a bad NG copy the job will be aborted After the loader has placed the copied disc into the Output Spindle the loader wi...

Страница 22: ... the HDD Simply place the master disc s on top of the stack of blank discs needed for that particular job This mode is ideal if you have numerous master discs and fewer copies for each master disc The Multi Master mode uses the Reserve partition to temporarily store the content of the current master disc Once the task is complete and a new master disc has been detected the reserve partition s cont...

Страница 23: ...e third job etc Duplication Jobs with different formats among CD DVD BD can be intermixed The autoloader will automatically detect a job s master and blank disc format and copy them when they match You should still be at the 1 Copy Menu Press the ENT Enter button to start the duplication job After a short interval the robotic loader will pick the top disc master disc from the Input Spindle and pla...

Страница 24: ... every job Master Disc or simply press the ESC Escape button to go to the Access Drive Log screen If you choose to see the job log file you will see a screen similar to below Master 01 indicates the below results are for the 1st master disc OK 1 indicates there is 1 successful copy made for this master disc NG 0 indicates there are 0 bad copies created from this master disc NB 0 indicates there ar...

Страница 25: ...e identical to original master disc s Note The bit by bit comparison will only apply on all Blu Ray Discs DVDs and Data CDs A readability check will be applied for other formats like Audio CDs CD G and Video CD discs due to their lack of error correction mechanisms If you are at the 1 Copy Menu do the following Use the Up or Down button to find the 3 Compare menu Press the ENT Enter button on 3 Co...

Страница 26: ...tput Spindle place the discs to be compared in the Input Spindle and Press the ENT Enter button to continue If you have no more discs to compare press the ESC Escape button to terminate the operation 4 Test Copy With the Test Copy menu option the autoloader simulates the copying process and then makes copies if everything works correctly If a failure is encountered on a disc during the simulation ...

Страница 27: ...st quality duplicates If you are at the 1 Copy Menu do the following Use the Up or Down button to find the 6 Select Burn Speed menu Press the ENT Enter button at 6 Select Burn Speed menu and you will see the Select Burn Speed menu similar to below There are three recording speed types that can be set HDD to CD Copy Hard Drive CD Content to CD R RW Discs speed HDD to DVD Copy Hard Drive DVD Content...

Страница 28: ...successfully you will see the following screen for 2 seconds You will automatically be returned to the Main Menu 7 Select Source The Select Source menu or the Source quick key is used to set the Master Reading Source In the autoloader the Master Reading Source is always the Hard Drive 8 Master Mode The Master Mode menu is used to select between Single Master mode or Multi Master mode For more info...

Страница 29: ... completely ereased and unable to be recovered for security purposes you must utilize the FULL ERASE function Use the Up or Down buttons to select between the two options and press the ENT Enter button to continue Follow the instructions shown in Setting Counters on page 14 to continue Once the counters have been set press the ENT Enter button to confirm The Robotic Arm will initiate and pick the ...

Страница 30: ... more discs to erase press the ESC Escape button to terminate the operation 10 Hard Drive Setup The Hard Drive Setup menu consists of following sub menus 1 Select Partition 2 Load Partition 3 Rename Partition 4 Delete Partition 5 Partition Info 6 Select Loading Drive 7 Format Hard Drive Each of these menus is discussed in its own subsection If you are at the 1 Copy Menu do the following Use the Up...

Страница 31: ...xample 10 2 Load Partition The Load Partition menu is used to load a master disc s content into the desired partition on the Hard Drive Press the ENT Enter button to enter the 2 Load Partition menu You now have a choice to load your master disc into a new empty parti tion or overwrite one of the existing partitions if any exists including re served partitions by inputting and modifying the name yo...

Страница 32: ...n the first input spindle The robotic arm will pick it up and place it into one of the drives and the contents of the master disc will be loaded into the desired partition Pres the ENT Enter button to finish 10 3 Rename Partition When you load your master disc onto a hard drive partition you are asked to give it a name However you can rename it at anytime afterwards Instructions for this are shown...

Страница 33: ...his partition 002 DVD 4012MB FUN VEF 10 6 Select Loading Drive Select Loading Drive gives you the control of choosing which drive the master should be loaded from when you perform the Load Partition feature under Hard Drive Setup Please note that this setting does NOT apply to any feature other than settings within Hard Drive Setup If your system has ONLY one writer there will only be one option a...

Страница 34: ...on these options not available for all models 11 1 Language This setting allows you to choose the language that you prefer to use when navigating the autoloader The autoloader supports multiple languages Use the Up or Down button to select the Language menu and press the ENT Enter button to enter that menu Use the Up or Down button to select between the languages and press the ENT Enter button to ...

Страница 35: ...t which mode to use to duplicate a CD Disc at Once or Track at Once Unless you understand completely what these modes are we strongly suggest you set it to Disc at Once Use the Up or Down button to select the CD Writing Mode menu and press the ENT Enter button to enter that menu Use the Up or Down button to select either Disc at Once or Track at Once and press the ENT Enter button to select that o...

Страница 36: ...en you turn on the autoloader The options are 1 Copy 2 Test 3 Compare 4 Test Copy 5 Copy Compare 6 AutoCopy Use the Up or Down button to select the Startup Menu option and press the ENT Enter button to enter that menu Use the Up or Down button to select the desired startup menu and press the ENT Enter button to select that option 11 7 Screen Saver This menu allows you to choose whether you want to...

Страница 37: ... ON or OFF The purpose of this feature is to increase the compatibility of DVD R media with a broader range of DVD Video players This process will increase the amount of time required to duplicate your disc s Use the Up or Down button to select the DVD R High Compatibility Mode menu and press the ENT Enter button to enter that menu Use the Up or Down button to select whether the DVD R High Compati...

Страница 38: ... or OFF and press the ENT Enter button to select that option 12 System Utilities System Utilities is used to provide information pertaining to the autoloader as well as modification to maintain proper functioning The System Utilities are 1 Disc Info 2 System Info 3 Device Info 4 Load Default 5 Update Firmware 12 1 Disc Info Use the Disc Info utility to identify the type and other information about...

Страница 39: ...will reset all of the options back to the manufacturer s default settings You should only perform this function if your autoloader is acting abnormally Use the Up or Down button to select the Load Default menu and press the ENT Enter button to enter that menu Press the ENT Enter button to load the default parameters or the ESC Escape button to return to the System Utilities menu 12 5 Update Firmwa...

Страница 40: ...ure the autoloader recognizes all users as the Administrator The pre defined password for this function is 0000 By adding additional users each individual user has his or her own settings To take advantage of this feature follow these instructions Change the Administrator password Refer to Edit User Info on page 41 for additional information Create a User Name and Password for each authorized pers...

Страница 41: ...trative account It will always be there Press the ENT Enter button to enter this menu Use the Up or Down button to scroll through the list of users Press the ESC Escape button to go back to the Manage Accounts menu 14 2 Create User This menu allows you to create additional user accounts Each user has their own settings and hard drive partitions During this process you will be prompted to enter a n...

Страница 42: ...p or Down button to scroll through the list of users Press the ENT Enter button to select user Edit the user s name using the instructions shown in Setting Counters and Assigning Names on page 14 Press the ENT Enter button to move on to the Enter Password stage Enter the new password for this user via the instructions shown in Setting Counters and Assigning Names on page 14 Press the ENT Enter but...

Страница 43: ...ll of the blank discs which follow it To make copies in Autocopy mode you simply Fill the input spindle s with the required number of blank discs Place the Master disc on top of the stack in the first input spindle Press the 15 AUTOCOPY button Fill the input spindle s with blank discs Place the Master disc on top of the stack of blank discs on the first input spindle and press the ENT Enter button...

Страница 44: ... size of 21 copies and you have made 0 copies so far H indicates the source of the job resides in the Hard Drive 4012MB indicates the capacity of the master disc 12 481MB indicates the current progress of the duplication 0 indicates you have made 0 copies so far Note It is normal to see the progress indicator stay at 0 10 and 100 for approximately 30 seconds for CD duplication and up to one minute...

Страница 45: ...ive log file you will see a screen similar to below Drive 1 indicates the below results are for the 1st drive OK 1 indicates there is 1 successful copy made by this drive NG 0 indicates there are 0 bad copies created by this drive NB 0 indicates there are 0 discs in this drive that were not recorded due to non recording error such as invalid media type etc Use the Up or Down buttons to look at the...

Страница 46: ...d it for several seconds If it still doesn t work turn the machine off and then restart the machine after a minute Copy completed but the copies are not readable executable Use the compare feature to check the copied disc data discs only Based on our experience the quality of your media plays a big role on this part Try to use high quality media to prevent such problems Use another BD DVD CD playe...

Страница 47: ...s of the autoloader without Tech Support Service s consent will void the autoloader s warranty instantly Contact Tech Support Why does my autoloader stay at System Bootup The reason the autoloader may remain frozen at system bootup is caused by improper shut down To solve the problem contact the Tech Support department Even though this problem can be solved all the hard drive information will be l...

Страница 48: ...ts that the picking arm did not reach the drop position within 4 seconds when placing a disc to the output bin The drop position represents the safe distance between the picking arm and the spindle where the disc can be placed securely onto the spindle This error indicates that an obstruction missing component or mechanical failure has prevented the picking arm from performing the assigned task R1...

Страница 49: ...nd sequence is corrupted Please abort the current job and start over with a new job R50 Drawer not fully opened If error code 50 is shown it represents that the disc drawer is not fully opened If you believe the drawer is opened please close it and try open it once more until you hear a clicking sound R60 Unable to locate drive tray for input of the disc If error code 60 is shown it represents tha...

Страница 50: ...ely where bin 0 indicates the position right in front of the drive housing R255 High static shock error Too much static electricity built up from the disc s This error occurs when the static electricity on the disc is too high Either the facility produces too much static electricity or the current climate is conducive to high concentration of static electricity This error is caused by the buildup ...

Страница 51: ...ormat Hard Drive 11 Setup 11 1 Language 11 2 Read Error Skip On Off Off with Retry 11 3 CD Writing Modes 11 4 Max Audio VCD and CDG Speed 1x 2x 4x 8x 10x 12x 16x 24x 32x 40x 52x 11 5 Buzzer On Off 11 6 Startup Menu 11 7 Screen Saver On Off 11 8 Counter On Off 11 9 DVD R Compatibility Mode On Off 11 10 ISRC On Off 11 11 CD Overburn On Off 12 System Utilities 12 1 Disc Info 12 2 System Info 12 3 Dev...

Страница 52: ...eos manuals and quick start guides for your duplicator If you require further assistance with this unit our technical support staff will be happy to assist you There may be a cost associated with any repairs if your warranty has expired Email Please contact us by email at techsupport discmakers com Telephone Call 800 468 9353 ...

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