Problem
Possible solution
You cannot open the ap‐
pliance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precautions"
(in "Care and Cleaning" chapter).
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre. If you need to open
the lid, please read carefully "Emergency door opening".
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to
'Installation instruction'.
• Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the laundry
load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time. This
is a normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an op‐
tion.
• Make sure that you press only the wanted touch button(s).
After the check, activate the appliance. The programme continues from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem
continues, contact the Authorised Service Centre.
EMERGENCY DOOR OPENING
In case of power failure or functioning
failure the appliance door remains locked.
The washing programme continues when
the power is restored. If the door remains
locked in case of failure, it is possible to
open it using the emergency unlock
function.
Before opening the door:
CAUTION! Make sure that the
water temperature is not too
high and the laundry is not
hot. If necessary, wait until
they cool down.
CAUTION! Make sure that the
drum is not rotating. If
necessary, wait until the
drum stops rotating.
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