Additional technical support
678-721-0004
TROUBLESHOOTING
1. I have successfully configured the Wi-Fi Dongle, but the drapery/master
carrier doesn’t move.
• Make sure the dongle is connected to Port 1 on the Shuttle.
• Make sure the drapery track is in working order, which means the start
and end positions are set.
• Scan the QR code to see how to set or reset these positions.
2. What devices can I control using the Wi-Fi Dongle?
You can control the Forest Shuttle HD (M), Eco (S), and L drapery motors.
3. I don’t see any lights on the Wi-Fi Dongle after plugging it in.
• Make sure the Shuttle motor has power.
• Make sure the Wi-Fi Dongle is connected to Port 1 on the Shuttle motor.
• Press and hold the connect button for 6 seconds.
* If everything as mentioned above is correct but the dongle still doesn’t
light up, your Shuttle motor is not suitable for powering the Wi-Fi dongle
without an external power supply. Connect an external power supply (5V
USB adapter with a Micro-USB cable) to the Micro-USB port and try again.
4. The Wi-Fi Dongle won’t connect to my Wi-Fi network.
• Repeat the in-app configuration process.
• Make sure the right Wi-Fi network was chosen.
• Make sure the Wi-Fi password was entered correctly.
• Make sure the Wi-Fi Dongle is within reach of the Wi-Fi router.
• Make sure the Wi-Fi network is 2.4gHz. 5gHz is not supported.
• Try switching the Wi-Fi Dongle to Access Point mode.
5. I want to hard-reset the Wi-Fi Dongle to factory settings.
Press and hold the Connect button on the dongle for 10 seconds until the
led turns orange.
6. The LED is flashing yellow instead of blue or vice versa.
Press and hold the
Connect button for 5 seconds until the LED turns purple to switch to the
blue flashing LED.
