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SECTION
1
Customer Information
Organize
Planning ahead and being prompt when having service is
beneficial for all. When someone misses their appointment,
or arrives late, it disrupts the service schedule for the entire
day. Please be courteous, and drop your unit off at the
scheduled time, and on the scheduled date. Have a list
ready, be specific, and be reasonable with your expectations.
Some repairs may require special order parts.
Waiting at the Repair Facility
For safety reasons, most insurance policies prohibit non-
employee personnel to be in the work area. If it is necessary
for you to wait until the repairs are completed, most dealers
provide you with a safe, comfortable customer lounge.
DEALER RESPONSIBILITIES
1.) The dealership is responsible for inspecting both factory
and dealer installed components forproper operation.
This is known as the pre-delivery inspection and systems
check.
2.) Your dealer is required to provide a thorough and
complete walk-through demonstration.Thisdemonstration
should provide a good understanding of how your new
RV operates.
3.) The owner’s information packet should be presented
at this time. This information should include all
warranty cards, component information, operation and
maintenance instructionsrelating to your new unit.
4.) All component warranty forms should be discussed and/
or completed at this time. Your selling dealer should
assist you in understanding any and all limited warranty
provisions, to help you avoid loss of warranty for any
reason. Be sure you understand the Optional 2nd Year
Protection Plan offered by Forest River. (Not offered on all
models.) Ask any questions you may have before leaving
the dealership.
5.) Your dealer should provide you with information
concerning any need for service for your unit,whether in
or out of their area. They should provide contact numbers
for the dealership bothduring and after hours, along with
contact information for the correct Forest River division.
MANUFACTURER’S WARRANTIES
The following list of components has been compiled to help
you know which products installed on your recreational vehicle
may have their own warranties. If you have any of these
components on your RV, be sure to check the manufacturer’s
literature supplied with your RV Owner’s packet to confirm
whether they require you to register your purchase with
them to validate their warranty. These warranties usually
apply only to the first owner of the recreational vehicle. We
recommend that you send the various warranty registration
cards immediately before any time constraints on registration
expire.
Manufacturer’s literature is supplied by each individual
company according to the specific items used in the
production of your RV. This information is part of the Owner’s
packet you received with your RV. Only those products
which are used on your unit will be included in this packet.
Inspect this literature with your dealer during the pre-delivery
inspection and report any literature shortage to the dealer at
that time.
TAKING DELIVERY
There are two forms the dealer will complete concerning your
new recreational vehicle. The PDI (Pre-delivery Inspection
sheet) and the Warranty Registration form. If you do not have
a copy in your Owners Packet, request a copy of these forms
for your records. They are an important part of the history
of your RV. A qualified dealer representative will perform a
‘walk-through’ demonstration which will provide you with
important information regarding the operation of your unit.
Be sure you fully understand the information given and the
proper functioning of your unit to insure you have the best
camping experience possible. Your dealer will fully explain all
the system functions and will supply component information
for items used in the manufacture of your recreational vehicle.
Making a Service Appointment
When you call to schedule your appointment, have the
following information available:
1.) RV Identification Number (17 letters and digits,
sometimes referred to as a serial number).
2.) Type of unit (for example, 2008 Cherokee Wolf Pack fifth
wheel).
3.) Date of purchase.
4.) Description of the problem.
5.) History or repairs and repair center location (where the
repairs were performed).
6.) A calendar with your schedule noted, for convenience in
coordinating a service date that works for you and the
repair center.
