6
TROUBLESHOOTING
LED does not pulse when charger is connected?
• Battery is fully charged, ready for up to 450 full cleansing and anti-aging routines.
• Battery is drained and will require several minutes to acknowledge charging cable.
• Charging cable is not properly connected. Check wall socket and charging port.
The LUNA
TM
2 for MEN does not activate when the center button is pressed?
• Battery is empty. Recharge your LUNA
TM
2 for MEN.
• Interface is locked. Unlock it by holding down + and – buttons together.
The LUNA
TM
2 for MEN cannot be switched off and/or interface buttons do not respond?
• Microprocessor is temporarily malfunctioning. Connect the charging cable to restore function to normal.
The LUNA
TM
2 for MEN's silicone surfaces have degraded to a sticky or bubbly texture?
• Discontinue use. Silicone is highly durable, but degrades under certain conditions – consult this manual’s
Cleaning and Safety sections for how to prevent this.
If you do not find the answer to your specific question in the troubleshooting section, or if you have any
other questions regarding the device’s operation, please visit the Customer Care section of www.foreo.com.
WARRANTY TERMS AND CONDITIONS
REGISTER WARRANTY
To activate your 2-Year Limited Warranty and 10-Year Quality Guarantee, register the number provided on the
FOREO Authenticity Card at www.foreo.com Warranty and Returns section under Customer Care.
2-YEAR LIMITED WARRANTY
FOREO warrants this device for a period of TWO (2) YEARS after the original date of purchase, against defects due to
faulty workmanship or materials. If you discover a defect and notify FOREO during the warranty period, FOREO will,
at its discretion, replace the device free of charge.
The warranty covers working parts that affect the device’s function. It does NOT cover purely cosmetic deterioration
caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or disassemble
the device (or its accessories) will void the warranty.
For any warranty claim, reasonable evidence must be provided that the date of the claim is within the warranty period.
For this reason, please keep your original purchase receipt for the duration of the warranty period.
To claim your warranty, you must first register and log in to your account on www.foreo.com, then select the option to
make a warranty claim. You will be sent a Return Merchandise Authorization (RMA) number which should be returned
with the FOREO product to your nearest FOREO office. Shipping costs are non-refundable. This undertaking is in
addition to your statutory rights as a consumer and does not affect those rights in any way.
10 -YEAR QUALITY GUARANTEE
As a continuation of the terms of FOREO’s TWO (2) Year Limited Warranty, FOREO’s TEN (10) Year Quality Guarantee
makes owners eligible to purchase a new device from www.foreo.com for 50% of the listed price should a manufacturing
defect be discovered in this time. See the Customer Care section of www.foreo.com for full terms and conditions.
