firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
•
The file number assigned to your application.
•
The toll-free phone number of the DSB’s
independent administrator.
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
•
Legible copies of all documents and maintenance
or repair orders relevant to the case.
•
The year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license.
•
The date of repair(s) and mileage at the time of
occurrence(s).
•
The current mileage.
•
The name of the dealer(s) who sold or serviced
the vehicle.
•
A brief description of your unresolved concern.
•
A brief summary of the action taken by the
dealer(s) and Ford Motor Company.
•
The names (if known) of all the people you
contacted at the dealership(s).
•
A description of the action you expect to resolve
your concern.
Customer Assistance
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