To properly review your case, the Board needs the
following information:
•
legible copies of all documents and maintenance
or repair orders relevant to the case
•
the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
•
the date of repair(s) and mileage at the time of
occurrence(s)
•
the current mileage
•
the name of the dealer(s) who sold or serviced
the vehicle
•
a brief description of your unresolved concern
•
a brief summary of the action taken by the
dealer(s) and Ford Motor Company
•
the names (if known) of all the people you
contacted at the dealership(s)
•
a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Oral presentations
If you would like to make an oral presentation,
indicate YES to question #6 on the application.
While it is your right to make an oral presentation
before the Board, this is not a requirement and the
Board will decide the case whether or not an oral
presentation is made. Oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any
time by either party.
Customer assistance
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