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Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the
“Product”) will be free from defects in materials
and workmanship at the date of purchase by the
Purchaser.
Limited Warranty
Horizon reserves the right to change or
modify this warranty without notice and
disclaims all other warranties, express or
implied.
(a) This warranty is limited to the original
Purchaser (“Purchaser”) and is not transferable.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF
THE PURCHASER. This warranty covers only
those Products purchased from an authorized
Horizon dealer. Third party transactions are not
covered by this warranty. Proof of purchase is
required for all warranty claims.
(b) Limitations- HORIZON MAKES NO
WARRANTY OR REPRESENTATION, EXPRESS
OR IMPLIED, ABOUT NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT.
THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT
WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option,
(i) repair or (ii) replace, any Product determined
by Horizon to be defective. In the event of a
defect, these are the Purchaser’s exclusive
remedies. Horizon reserves the right to inspect
any and all equipment involved in a warranty
claim. Repair or replacement decisions are at
the sole discretion of Horizon. This warranty
does not cover cosmetic damage or damage
due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of
or to any part of the Product. This warranty does
not cover damage due to improper installation,
operation, maintenance, or attempted repair
by anyone other than Horizon. Return of any
Product by Purchaser must be approved in
writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, NEGLIGENCE, OR
STRICT LIABILITY. Further, in no event shall the
liability of Horizon exceed the individual price
of the Product on which liability is asserted. As
Horizon has no control over use, setup, final
assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared
to accept the liability associated with the use
of this Product, you are advised to return
this Product immediately in new and unused
condition to the place of purchase.
Law: These Terms are governed by Illinois law
(without regard to conflict of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase
cannot provide warranty support or repair.
Once assembly, setup or use of the Product
has been started, you must contact Horizon
directly. Tthis will enable Horizon to better
answer your questions and service you in the
event that you may need any assistance. For
questions or assistance, please direct your
email to [email protected],
or call 877.504.0233 toll free to speak to
a Product Support representative. You may
also find information on our website at www.
horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or
repaired, please use the Horizon Online
Repair Request submission process found on
our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection.
Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise
until it arrives and is accepted at our facility.
An Online Repair Request is available at www.
horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have
internet access, please contact Horizon Product
Support to obtain a RMA number along with
instructions for submitting your product for
repair. When calling Horizon, you will be asked
to provide your complete name, street address,
email address and phone number where you
can be reached during business hours. When
sending product into Horizon, please include
your RMA number, a list of the included items,
and a brief summary of the problem. A copy
of your original sales receipt must be included
for warranty consideration. Be sure your name,
address, and RMA number are clearly written on
the outside of the shipping carton.
Notice:
Do not ship batteries to Horizon. If
you have any issue with a battery, please
contact the appropriate Horizon Product
Support office.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt
verifying
the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be
repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion
of Horizon.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the
retail purchase cost.
By submitting the item
for repair you are agreeing to payment of the
repair without notification. Repair estimates are
available upon request. You must include this
request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return
freight. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. By
submitting any item to Horizon for inspection
or repair, you are agreeing to Horizon’s Terms
and Conditions found on our website under the
Repairs tab.
EN
Country of
Purchase
Horizon Hobby
Address
Phone Number/ Email
United States
Horizon Service Center
(Electronics and engines)
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS, United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 (0) 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
