Fire is not switching on
Ensure mains switch is on
Replace the fuse in the plug
Fire is not emitting any heat
The fire is fitted with an energy saving thermostat. If the temperature in the room
is higher than the temperature selected on the fire, then the thermostat will stop
the heater from turning on. For example, if the room temperature is 22ºc or above
and the fires heater is set at 22ºc, then the heater will not be required until the
room temperature drops below 22ºc. If this is the case select a higher temperature
setting than the room’s temperature and the heater will begin to operate.
The safety cut-out may have operated. Switch your fire off, leave for two minutes
and then switch back on.
Fire shuts off after a period of time
Check that the temperature is not set onto the lower settings. If the room is
warm enough the thermostat will stop the fire switching the heat on.
Check that the chimney/flue is blocked off.
Fire seems noisy
There is a level of noise when the flame effect is in use, caused by a motor that
helps generate the effect. This noise will be heard when there is no other
background noise.
There is a higher level of noise associated with the heater motor; this is due to
the air flow required when heat has been selected.
Remote is not operating
Check or replace batteries.
The 3 year guarantee only covers products purchased on or after 1st February 2009. For all gas fires purchased the 3 year
guarantee commences from the date of purchase, provided that the following 3 terms and conditions are adhered to:
Registration is not required.
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your
proof of purchase.
2. Your gas fire must have been commissioned by a CORGI/Gas Safe* registered installer, evidence of which you must provide
together with the CORGI/Gas Safe* registration number.
3. Your appliance must have been serviced annually, irrespective of use, by a CORGI/Gas Safe* registered installer, evidence of
which must be provided, such as the receipt.
Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels
and tapered rear panels are not covered by the 3 year guarantee. For all Electric fires purchased the 3 year guarantee
commences from the date of purchase, providing that you can supply the proof of purchase. This does not cover consumable
items such as pebbles, coals or light bulbs.
Making a claim is easy.
If you wish to make a claim under our 3 year guarantee and all the terms and conditions for your product have been met then
please submit the following information for the attention of the 3G Service Department to the address below. Alternatively, you
can email or fax.Please note that this does not affect your statutory rights.
Focal Point Fires plc, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Alternatively email: [email protected] or fax. 01202 499326.
Details required:
1. Name, full address including post code and contact telephone number.
2. Receipt of purchase or credit card statement.
3. Original installers CORGI/Gas Safe* registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
*Gas Safe Register replaced CORGI as the gas registration body in Great Britain and the Isle of Man on 1st April 2009.
©
2015 Focal Point Fires plc.
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Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifications without prior notice.
15.0 GUARANTEE - TERMS AND CONDITIONS
14.0 TROUBLESHOOTING GUIDE
GB IE
