Chapter 3 Call Features
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You can place an active call on hold on your phone.
Procedure
Press
Hold
during a call.
The other party will be put on hold, and it may hear the music played by its sever.
Resuming a Held Call
You can view and resume a held call on the phone.
Procedure
Press
Resume
.
If multiple calls are placed on hold, select the desired call first.
Tip:
When you have multiple calls on the phone and the current call is active, you can select
Swap
to swap to the held call.
3.8 Redirecting Incoming Calls
When you are not available to answer calls on your phone, you can forward the calls to
another phone.
Topics
Forwarding All Incoming Calls to a Contact
Forwarding All Incoming Calls on All Lines
Deactivating Call Forward
Diverting Calls to a Contact
Forwarding All Incoming Calls to a Contact
You can set up the forwarding type which enables your phone to forward all incoming calls
to a contact. There are three types of forwarding:
Always Forward:
Forwards all incoming calls immediately.
Busy Forward:
Forwards incoming calls when you are busy in a call.
No Answer Forward:
Forwards incoming calls when no one answers the calls.
Forwarding All Incoming Calls on All Lines
You can forward all incoming calls on the phone.
Before You Begin
Check with your system administrator if the forward on code or off code is required. If
required, get it from your system administrator.
Procedure
1. Navigate to
Menu
>
Features
>
Call Forward
.
2. Select the desired forwarding type and select
Enable
from the corresponding field.
3. Enter the contact number you want to forward incoming calls to in the
Forward to
field.