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Common Troubleshooting FIP16 User Manual

This section provides a solution to the problems that may arise during the installation and operation

of IP telephones.

The power is not reflected

No dial tone

Can not make a call

Can not receive phone calls

no sound in the call

can not log in

forget password

The power is not reflected

solution:

Check that the the phone have enough .

No dial tone

solution:

Check that the telephone wiring and telephone line order are properly connected.

Chapter 5 Common Troubleshooting

Содержание FIP16

Страница 1: ... 1 ...

Страница 2: ...call transfer 12 Blind call transfer 12 All Forwarding 12 Busy Forward 13 No answer Forward14 Send text messages 19 Read text messages 19 Basic 29 LAN Host 29 Syslog 29 Account setting 30 SIP settings 36 VoIP QoS37 LAN 38 VPN 39 DMZ 41 Routing 42 Preferences 42 Phonebook 44 Call log 46 Dial Rule47 Management 49 Firmware Management 51 Provision 51 TR069 53 The power is not reflected 55 No dial tone...

Страница 3: ...Contents FIP16 User Manual ...

Страница 4: ... will help you easily use the various features and services available on your phone TheFIP16 which support 2 4GHZ 5GHZ It can suooprt 802 11 b g n 802 11ac 2T2R And the FIP16 have 1 8 126 160 TFT Color Screen This guide contains the following Contact with FlyingVoice Purpose Cross reference Feedback Product Declaration of Conformity Warnings and cautions Contact with FlyingVoice About This User Gu...

Страница 5: ...ystem performance arising directly or indirectly out of the failure of the customer or anyone acting on the customer s behalf to abide by the instructions system parameters or recommendations made in this document Cross references References to external publications are shown in italics Other cross references emphasized in blue text in electronic versions are active links to the references This do...

Страница 6: ...uipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonab...

Страница 7: ...n a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into a...

Страница 8: ...ards that could cause loss of life or physical injury A warning has the following format Notes A note means that there is a possibility of an undesirable situation or provides additional information to help the reader understand a topic or concept A note has the following format Warning Warning text and consequence for not following the instructions in the warning arning text and consequence for n...

Страница 9: ...LCD Configuration FIP16 User Manual This chapter covers FIP16 Internet connection Familiar with the phone Chapter 1 Product description FIP16 FIP16 FIP16P Port Model FIP16 ...

Страница 10: ...re LED 1 8 inch color LCD screen 126 160 resolution Wi Fi 2 4G 5G Line 1 Ethernet Port Headset 3 5mm USB 1 USB for power adapter Soft key 2 Code G 711 A law U law G 723 G 729A B G 722 iBLC TR069 SNMP VPN PPTP L2TP Open VPN Auto configuration TPTP HTTP HTTPS Tr069 Network management Telephone book Call history SMS Internet connection Note Make sure you had recharge the FIP16 enough power for power ...

Страница 11: ...t Wireless network connection and the phone will scan and display the surrounding wireless network Step 3 Using the and buttons to navigate use the softkey Connect connection under the LCD to select the network the logo appears on the LCD The line network is connected From the page Step 1 Log in to the website and switch to the Network Wireless page Step 2 choose one wireless network to connect No...

Страница 12: ...age Step 4 If the connected wireless does not have a password you can connect directly if the wireless connection has a password enter the password and click OK to confirm the connection Step 5 If AP is connected the wireless icon on the main screen of the LCD will appear as connected ...

Страница 13: ...D Configuration FIP16 User Manual Front panel Familiar with the phone No Name Description 1 Power Press the button for more than 3S to power on or power off 2 Volume button Increase or decrease the volume ...

Страница 14: ...o the volume of the shortcut keys 3 The confirmation key is also a shortcut to view the current network status 8 Pick up Pick up the call 9 Voicemail Voicemail shortcuts 10 Hang up Press the button to hang up the call 11 Numeric Keypad Enters numeric digits for initiating a call or for entering configuration information 12 Hold To hold the current call press the Hold key again to restore the curre...

Страница 15: ... is disconnected Missed Call Short message Headset Battery charging state charge 20 Battery charging state charge 40 Battery charging state charge 60 Battery charging state charge 80 Battery charging state charge 100 Power surplus 20 Power surplus 40 Power surplus 60 Power surplus 80 Power surplus 100 Enable auto answer Do not disturb Mute Call forward is enable Chapter 2 Basic functions ...

Страница 16: ... to enter the login password Step 3 Select the line to register and fill in the relevant configuration as indicated by the LCD Step 4 Use the soft key from to save the current configuration Step 5 Check the registration of the corresponding line on the display From the web page Step 1 Log in to the web page Please refer to section 4 1 for details Step 2 Switch to the SIP Account configuration page...

Страница 17: ...o dial the phone number Use headphones Step 1 Press the headset key to go off hook the LCD display shows Enter number Step 2 Press the dial key to enter the destination number Step 3 Use the Dial wait for 5 seconds to dial the phone number Use the redial key In the standby mode redial the number of the last call Step 1 Press the History softkey to quickly select the call log Step 2 Use the softkey...

Страница 18: ... Answer If the phone is enabled for automatic answering the device will automatically answer the call when there is an incoming call Mute mute During a call press button the MIC will be deactivated the handle is available and the icon is displayed on the screen This can prevent the caller from hearing your or your background sound Unmute Press button again the icon disappears and the sound can be ...

Страница 19: ...ic Step 2 A call C Step 3 C phone answers speaks to A and A asks if C want to connect with B Step 4 If C agrees to answer the transfer call the A phone presses the Transfer softkey to complete the transfer Then A will be disconnect from all call Step 5 If C don t agree to answer the transfer call after A C hangs up after the call A presses button to resume the call with B Blind call transfer Funct...

Страница 20: ...andset assumes that the unconditional transfer has been configured and the target number is the C telephone Step 2 B Telephone Calls a telephone Step 3 The C ringing off hook and B calls A phone in the process without any reaction Busy Forward Functional Description When the line is busy transfer all calls to another number Can be configured from LCD or Web page From LCD Step 1 Press mu button Ste...

Страница 21: ...nging off hook to make a connect with B all this process A phone without any response No answer Forward Functional Description When no one answers the call is routed to another number Can be configured from an LCD or Web page From LCD Step 1 Press Menu button Step 2 Use the and navigation keys to Setting Call Forward and select 3 CFWD When No Answer Step 3 Fill the relevant configuration according...

Страница 22: ...body answers Step 4 After 20 seconds the handset stops ringing and the C phone rings and goes off hook with B Functional Description Call waiting function During the call if a third party calls the phone has a prompt and the third party phone has been ring back tone From LCD Step 1 Press Menu button Step 2 Use the and navigation keys to the Setting Perference settings and select the 2 call waiting...

Страница 23: ...ll waiting function is off then after C dials A it will prompt the call to fail and have a busy tone Functional Description Auto Answer function automatic answer when there is a call From LCD Step 1 Press Menu button Step 2 Use the and navigation keys Setting Perferencess settings and select the 3 Auto Answer Step 3 Fill the relevant configuration according to LCD instructions whether to enable au...

Страница 24: ... Web page Step 1 Log in to the web page and switch to the Phone Preferences configuration page Step 2 In the middle of the page there is a DND configuration item Step 3 You can configure whether to enable DND at position 1 How to use Step 1 The A phone DND is enabled the icon displayed on the screen Step 2 B calls A Step 3 The A phone doesn t have any respond and the B phone prompts the call to fa...

Страница 25: ...o add a blacklist From Web page Step 1 Log in to the web page and switch to the Phone Phonebook configuration page Step 2 At the bottom of the page there are blacklist uploads and add the configuration Step 3 When uploading the blacklist please note that the file format is csv file Step 4 When adding a blacklist click the Add button and follow the prompts to add a blacklist ...

Страница 26: ...one screen will have a new message prompt you can use the softkey to read the message Step 2 Also you can press Menu button Step 3 Use the and navigation keys or enter the number 3 to 3 SMS Step 4 select 2 Recived Box or 3 Send Box SMS Notes When the input text according to abc softkey to switch input method number or letters 123 means number abc means lowercase letters ABC means capital letters W...

Страница 27: ...es From Web page Step 1 Log in to the phone page and switch to the Phone Line1 Configuration page Step 2 Enable MWI and fill in the Voice Mail Number Step 3 Use the Save Apply Save button to save your changes for the configuration to take effect How to Use Step 1 When there is a voice message the LED in the upper right corner of the phone will flash Note The message in the Recived Box received fro...

Страница 28: ...d dials the Voice Mail Number Step 4 After entering the voicemail box there will be a voice prompting how to operate The user can listen to new voicemail or old voicemail or reply to voice mail based on voice prompts This chapter contains Change language Change background Reboot Restore Factory Other parameters of the phone Chapter 3 LCD Configuration ...

Страница 29: ...e Change the background Step 1 Press menu button to select Setting Display Background Step 2 Select the background picture that you like Step 4 Press the OK softkey to save the changes Step 1 Press menu button to select Setting Reboot Or just press the power button for a long time to reboot Step 2 Press the select button to restart Step 3 Then there will be Confirm System Reboot Prompt press the s...

Страница 30: ...ext messages save to the phone book and other functions Answered Calls Missed Calls 3 T e x t Message SEND editor and send text messages Recived Box can list the latest send and receive 100 messages Send Box 4 Black List New Entry With four soft keys you can add numbers to the blacklist Up to 100 records can be saved Contact 1 Select a blacklist contact to view the contact number directly 2 Use th...

Страница 31: ...bound Port Backup Outbound server port 8 Call Forward CWFD All CFWD All Enable or disable all forward Target Number Set the target phone number for all forward On Code Used to enable the all forward Off Code Used to disable the all forward CFWD When Busy CFWD When Busy Enable or disable busy forward Target Number Set the target phone number for busy forward On Code Used to enable the busy forward ...

Страница 32: ...from the Internet port Web Port View or change the Web port SIP QoS View or change SIP QoS RTP QoS View or change RTP QoS Data QoS View or change data QoS VLAN Tag Enable or disable VLAN VLAN ID View or change the VLAN ID 802 1p Priority View or change the priority of 802 1p 12 Wireless W i r e l e s s Setting Wifi Country Region View or change the current Wifi area W i f i C o n n e c t i o n Typ...

Страница 33: ...rent network information including WAN connection type IP address subnet mask default gateway Primary DNS Second DNS WAN port status WIFI connection status VPN Status View VPN Status VPN Status VPN IP Address Registration Status T h e registration status of lines 1 8 View the current registration status of lines 1 8 15 Reboot Reboot Phone 16 Factory Reset To set phone factory default 1 7 S e t Pas...

Страница 34: ...n you can view and configure the Web interface all settings 2 user mode the default user name is user password also is user can only view and configure part of the device parameters Login steps Step 1 Connect the phone correctly and make sure that the device and the computer in the same network Step 2 View the device IP Enter the menu use the and navigation keys to select the Setting Chapter 4 Web...

Страница 35: ...g child navigation bar Postition 2 navigation bar Click the sub navigation bar to enter the configuration page Postition 3 Product Information Device Information Configuration Title Postition 4 Product Information Show product information Postition 5 Login Logout main information shows the firmware version DSP version current time and management mode Postition 6 Help help to display help informati...

Страница 36: ...nd system status Click the Refresh button to refresh LAN Host This page shows information about the device connected to the LAN port of the device Syslog This page displays the system log the user can use the Clear button to delete all logs clear all information use the Refresh button to refresh the system log Use the Save button Save Log to the local computer to export the log Status ...

Страница 37: ...ation bar Account setting The user can configure the parameters of line 1 8 in this page including the following four parts Basic Audio Configuration Supplementary Service Subscription and Advanced Basic Set up your VoIP service provider to provide basic information such as phone number account number password SIP proxy and so on SIP Account ...

Страница 38: ... SIP server supports VoIP service port the default is 5060 Outbound Server Proxy server IP or domain name Outbound Port The service port of the proxy server Backup Outbound Server Back up the proxy server Backup Outbound Port Back up the proxy server port Display Name This value will be displayed on the LCD screen Phone Number The phone number provided by the SIP server Account SIP server provided...

Страница 39: ...efault configuration is 20ms Silence Supp Whether it is enabled Echo Cancel Whether to enable echo cancellation the default is enabled Auto Gain Control Whether the automatic gain control is activated the automatic gain control is the automatic control method that automatically adjusts the gain of the amplifier circuit with the signal strength Use First Matching Vocoder in 200OK SDP Whether to use...

Страница 40: ...f hook and immediately dial the hotline number automatically MWI Enable Whether to enable MWI message waiting indication if the user needs to use voice mail please enable the function Voice Mailbox Numbers Fill in the SIP server to provide voice mail signature code to Elatix platform for example the voice mailbox signature 97 MWI Subscribe Enable Whether to enable MWI subscription ...

Страница 41: ... use the default settings Register Refresh Interval sec The time interval between two normal registration messages The user can use the default settings Caller ID Header When enabled an unregistered message will be sent before the registration is disabled and no unregistered messages will be sent before registration should be set according to the different server requirements Remove Last Reg Wheth...

Страница 42: ... after the registration message the subscription message is not sent when disabled Reg Subscribe Interval sec Set Reg Subscribe Interval default is 0 Dial Prefix Dial before prefix User Type Whether the end user is IP or Phone Hold Method Call hold is REINVITE or INFO Request URI User Check Whether to allow the user to check Only Recv Request From Server If enabled will only accept requests from t...

Страница 43: ...value is 500 SIP User Agent Name Enter the SIP User Agent header field Max Forward Modify the maximum hop value the default is 70 Max Auth Change the number of authentication failures the default value is 2 Reg Retry Intvl Registration failed again registration interval default is 30 Reg Retry Long Intvl Registration failed Register again for the long interval Default 1200 ...

Страница 44: ...rt for AES_CM and ARIA_CM Service Type Default general DNS Refresh Timer Modify the DNS refresh time the default value of 0 Transport The transmission type defaults to UDP Parameters name Description NAT Traversal Whether to enable NAT mode or select STUN to penetrate STUN Server Address STUN server IP address NAT Refresh Interval sec Refresh interval STUN Server Port STUN port the default is 3478...

Страница 45: ...rk Parameters name Description Local IP Address Set the IP address of the PC port Local Subnet Mask Set the subnet mask Local DHCP Server Whether to enable the DHCP server If the LAN port is not in NAT mode the user can not enable the DHCP server ...

Страница 46: ...dress of the address to the DHCP client DNS Mode The DNS type is specified the user should manually set the preferred DNS and alternate DNS The DNS type is Automatic The IP phone will automatically obtain the preferred DNS and alternate DNS from the DHCP server Primary DNS The preferred DNS address for the Internet port Secondary DNS Alternative DNS for Internet ports Client Lease Time 0 86400s DH...

Страница 47: ...PN Select PPTP mode Initial Service IP The IP address of the VPN server User Name The user name required for authentication Password The password required for authentication L2TP Tunnel Name L2TP Tunnel Name L2TP Tunnel Password L2TP Tunnel Password VPN As Default Route Prohibited or open the default is prohibited ...

Страница 48: ...map external data based on any protocol to a single host DMZ host of the LAN Ordinary Internet operations and other Internet activities of other clients will continue without undue disruption The DMZ host allows the internal host to be completely exposed to the Internet which usually helps some special applications such as NetMeeting or online games Parameters name Description VPN Enable Whether t...

Страница 49: ...lumeSettings Parameters name Description Destination The destination address of the routing rule to be added Host Net Select the way you want to add Gateway The IP address of the gateway Interface Select whether the LAN port or other network interface Comment Fill in memo information Current Routing table in the system You can view the routing rules for the current device Phone ...

Страница 50: ... ringer Speakerphone Mic Boost Whether boost the volume of the speaker MIC by 20db Parameters name Description Tone Type Select the tone type Dial Tone Dial tone Busy Tone Busy tone Off Hook Warning Tone Hang up warning tone Ring Back Tone Ring back tone Call Waiting Tone Call waiting tone Min Jitter Delay 0 600ms jitter delay the minimum value the phone jitter using the adaptive mechanism M a x J...

Страница 51: ...e phone dial a dial tone Call Immediately Key Use to do speed dialing or disable Auto Hookon Mode Enable or disable the Auto Hookon Mode Preferred Audio Device Enable or disable the Preferred Audio Device ICMP Ping Whether ICMP Ping is enabled If enabled the phone will ping the SIP server every interval otherwise it will send hello empty packet to the SIP server Escaped char enable Enable or disab...

Страница 52: ...Web Configuration FIP16 User Manual Single add Parameters name Description Name Enter the name Number Enter the number Ring Select the ringtone type ...

Страница 53: ...tion Step 4 Press the Save button to save your changes Edit Phonebook Step 1 Check a number Step 2 Click the Save button and the configuration table shown in Figure 2 appears Step 3 Change the value of the parameter Step 4 Press the OK button to end the configuration Step 5 Press the Save button to save your changes Delete a phone call Step 1 Check one or more numbers Step 2 Click the Delete butto...

Страница 54: ...l in the value of the parameter Step 4 Press the Ok button to end the configuration Step 5 Press the Save button to save your changes Edit a dial plan Step 1 Enable the dial plan Step 2 Select a dial plan Step 3 Click the Edit button will appear as shown in Figure 2 configuration table Step 4 Change the value of the parameter Step 5 Press the Ok button to end the configuration Step 6 Press Save to...

Страница 55: ...t 9 after the dial tone enter 0 after the dial tone stop T Set the delay time For example 9 111 T2 the phone will broadcast a valid number 2 Example 1 If the user dials 12 2 the call will call 010 12 232 Example 2 If the user dials 58101 the phone will call 2413338101 The phone will press after 5 will play the sound press 8 after dial tone stop Example 3 If the user dials 422xxxx or 522xxxx the ph...

Страница 56: ... NTP Option 42 Whether to enable Option 42 Current Time Show current time Sync with host Set the time zone NTP Settings Set the NTP settings Primary NTP Server Preferred IP address or domain name of the NTP server Secondary NTP Server The IP address or domain name of the alternate NTP server NTP synchronization 1 1440min NTP synchronization cycle the cycle time can be 1 to 1440 minutes of any one ...

Страница 57: ... Enter the new password again Parameters name Description Remote Web Login Whether to enable remote Web logon Web Port Set the port to log in through the Internet port and PC port The default value is 80 Web SSL Port You can set the web SSL port default is 443 Web Idle Timeout 0 60min Set the network idle timeout in minutes If the network idle timeout without any operation the page automatically l...

Страница 58: ...server s system log and also view the records of the Status Syslog web pages Factory Defaults Setting Click the Factory Default button to reset the phone to factory settings Firmware Management Step 1 Select an upgrade file type for the upgrade software Step 2 Press Browse to select the upgrade file Step 3 Press to start the upgrade and the LCD will show the prompts that are being upgraded Step 4 ...

Страница 59: ...ave HTTPS servers and upgrade files and configuration files and CA certificate files should be the same for the https server and client certificate files and private key files 3 The user can upload the CA certificate file and the client certificate file and the private key file management certificate management page of the device 4 For details please refer to the file Provision user manual ...

Страница 60: ...n delay the default is 14400s after time ATA will be forced to re sync Resync After Upgrade After re synchronization whether to enable the firmware update function the default is enable Resync From SIP Whether to enable resynchronization from SIP Option 66 It is only used in the company within the provisions of the model When using TFTP with option 66 to implement the configuration the user must e...

Страница 61: ...rver address User Name The user name for the TR069 server connection Password The password for the TR069 server connection Periodic Inform Enable Whether to enable periodic information Periodic Inform Interval TR069 The interval at which the server sends information User Name TR069 The user name of the server connected to the phone Password TR069 The password for the server to connect to the phone...

Страница 62: ...phones The power is not reflected No dial tone Can not make a call Can not receive phone calls no sound in the call can not log in forget password The power is not reflected solution Check that the the phone have enough No dial tone solution Check that the telephone wiring and telephone line order are properly connected Chapter 5 Common Troubleshooting ...

Страница 63: ...t audio codec type or contact your administrator vendor or ITSP for more information or assistance Can t login Web page solution Check that the Ethernet cable is properly connected Check whether the URL is correct URL format http IP address Check if your firewall NAT settings are correct If the IE version is checked by IE8 or use another browser such as Firefox or Mozilla or contact your administr...

Страница 64: ...Manual solution use 06 to factory reset Press 23646 to confirm If you choose the factory default you will return to the original factory settings for the phone and will delete all current settings including system logs and call records ...

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