21
Troubleshooting
Before contacting a service technician, perform the following simple checks. If any problem still persists,
unplug the TV and call for assistance.
PROBLEM
POSSIBLE SOLUTION
No sound and picture
- Check that the main plug has been connected to a wall
outlet
- Check that you have pressed the POWER button on the
front of the TV set
- Check the picture contrast and the brightness setting
Red LED indicator light
Set in standby mode. Press the POWER button on the
remote control
Normal picture but no sound
- Check the volume
- Sound muted? Press the MUTE button
- Try another channel, the problem may be with the
broadcast
- Are the audio cables installed properly?
The remote control does not work
- Check to see if there are any objects between the TV
and remote control causing obstruction
- Are batteries installed with correct polarity (+ / -)
- Correct remote operating mode set: TV, VCR, etc?
- Install new batteries
Power suddenly turns off
- Is the sleep timer set?
- Check the power control settings. Power may be
interrupted
- No broadcast on the station tuned
Picture appears slowly after switching on
- This is normal, the image is muted during the product
start up process. Please contact a service provider if
the picture has not appeared after 5 minutes
Poor colour or picture
- Adjust the colour in Menu option
- Keep a sufficient distance between the product and the
VCR
- Try another channel, the problem may be with the
broadcast
- Are the VIDEO cables installed properly?
- Activate any function to restore the brightness of the
picture
Horizontal/vertical bars or picture shaking
- Check for local interference, such as an electrical
appliance or power tool
Blue screen
- Press the SOURCE button to select correct source
Poor reception on some channels
- Station or cable experiencing problems. Tune to another
station
- Station signal is weak, reorient antenna to receive better
reception
- Check for sources of possible interference
Lines or streaks in pictures
- Check the antenna (change the direction of the
antenna)
No output from one of the speakers
- Adjust balance in the Menu option