18
Solution
Use the instruction document to verify all connections were properly made. This will ensure water will
flow correctly inside the faucet.
Keep the hose pulled out for 1~3 minutes or even longs, then slide it back in and pull it out a second time. If
no water flows, replace the faucet body. If water flows intermittently, replace the pull-down handspray hose.
Verify the water shut off valves are open. This will ensure the faucet is supplied with water.
Open the handle fully. Handle must be in the open position for the water to flow when sensors are active.
If water flows when the handle is closed, the manual override is opened. Turn the knob on the control
box clockwise until completely closed.
Verify the batteries are charged/good and in the c/- polarity. Change or reorient batteries if needed.
Make sure the handle is in the open position and the sensor is clean (even water might block its vision).
Wave your hand in front of infrared sensor once at a distance of 2.5” (6cm) making sure not to wave back
and fourth (activating and immediately deactivating the sensor). If no water flows, replace the faucet body.
Make sure the sensor is clean (even water might block its vision). Wave hand in front of infrared sensor
within a distance of 2.5” (6cm) and pull the handspray (The distance of 2.5” (6cm) will be shorter if people
wave with a darker hand or darker objects. The darker the object, the shorter the sensor will reach). Check
for water flow.
Open the handle fully and test the flow. If the water flow is still diminished, clean the filter found in the
top part of the black control box and clean the aerator and nipples on the faucet head.
Verify if manual override on the control box is closed (turn the knob clockwise until completely closed). If
it’s open, close it and do the test again. If the manual override is already closed, wave your hand in front of
the infrared sensor to activate the water flow and repeat the movement to stop the water flow.
Verify the batteries are charged/good and in the c/- polarity. Change or reorient batteries.
Make sure the sensor is clean (even water m might block its vision) and try to stay outside the 2.5” (6cm)
range of the sensor to prevent accidentally activating or deactivating it.
Change batteries.
Manual override might be slightly open. Close the manual override on the control box by turning the
knob clockwise until completely closed.
Change the faucet cartridge.
Open the override to see if water will flow in manual mode. If no water flows, close the water feed to
the faucet. Disconnect the top water feed to the control box and verify the filter is clean. Close manual
override and try the sensors again.
Wave hand in front of infrared sensor again within a distance of 2.5” (6cm), to see if the sensor eye flashes
a red light. If the sensor does not flash a red light, replace the faucet body. If the sensor flashes a red light
but you do not hear a clicking sound coming from the control box, replace the control box.