Troubleshooting
Problem
Solution
The adjustable bed will not
respond when using the wired
remote. Remote appears to be
undamaged.
Make sure all the bed frame’s power cords are properly
connected to a power source. Check to see if you are
using a working power outlet. Unplug the power cord
from the socket. Wait 30 seconds and then plug it back in
again. Press any button on the wired remote to test
whether or not it is now working.
None of the features on the
adjustable bed seem to be
working.
Make sure the wired remote is properly connected to the
head motor on the bed frame. You will then need to make
sure all the power cords are properly connected as well.
Check whether the power cord is plugged into a working
power source/outlet. Unplug the connected power cord
from the socket. Wait 30 seconds and then plug it back in
again. Press any button on the wired remote to test
whether or not it is now working. You can also check
whether the surge protector or power socket might be
faulty. Plug in another working electrical appliance to
test the power source/outlet.
The head of the bed frame is
raised normally but will not return
to a flat position.
The adjustable bed frame might be obstructed. If it is, it
could the bed frame’s smooth operation might be
affecting this. Be sure to clear all obstacles around and
under the bed frame. You will want to make sure and
check whether the head section is too close to the wall.
A “clicking” sound can be heard
from under the adjustable bed
when raising or lowering the head
section.
This is typically a normal occurrence. The elevator motor
will make a clicking sound when it is in use.
No troubleshooting steps will need to be taken.
Sometimes the adjustable bed
frame will make a “squeaking”
noise.
1. Remove all pins, nuts, bolts or white bushings from
the bed frame.
2. Lubricate the bed frame joints by applying grease with
a cotton swab. Using a lithium or spray lubricant is
recommended for better results.
3. Do not over tighten when placing the lubricated pin,
nuts, bolts, or white bushings back onto the adjustable
bed.
4. Additional solution: After completing the above steps,
again spray the pins, nuts, bolts, white bushings, or the
bed joints with a lubricant.
There is lag when the bed frame is
being adjusted.
Try cleaning up any debris or obstacles under or around
the adjustable bed frame. You will also want to make
sure that the remote control is properly connected to the
head lifting motor. Press the “raise” button on the wired
remote firmly.
If any of the problems cannot be resolved by to the above solutions or instructions, please contact
customer service with the information listed below.
Step 4
Turn the bed frame over in order to install the mattress retainer bar.
Step 5
Use AC power cord to connect the adapter to a nearby power source.
Next, see photo below to get familiar with your bed’s remote.
05
06
AC power cord
Raise and Lower head
Raise and Lower Foot
Raise head and foot simultaneously
Six-Button Wired Remote
Lower head and foot simultaneously
