24 / EN
Washing Machine / User’s Manual
Problem
Reason
Solution
It does not rinse well.
The amount, brand and storage conditions of the
detergent used are inappropriate.
• Use a detergent appropriate for the washing
machine and your laundry. Keep detergents
closed in an environment free of humidity and
do not expose them to excessive temperatures.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Put the
detergent in the correct compartment.
Pump filter is clogged.
• Check the filter.
Drain hose is folded.
• Check the drain hose.
Laundry became stiff after
washing. (**)
Insufficient amount of detergent is used.
• Using insufficient amount of detergent for
the water hardness can cause the laundry to
become stiff in time. Use appropriate amount
of detergent according to the water hardness.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Put the
detergent in the correct compartment.
Detergent might be mixed with the softener.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
Laundry does not smell like the
softener. (**)
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Wash and
clean the dispenser with hot water. Put the
detergent in the correct compartment.
Detergent might be mixed with the softener.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
Detergent residue in the
detergent drawer. (**)
Detergent is put in wet drawer.
• Dry the detergent drawer before putting in
detergent.
Detergent has gotten damp.
• Keep detergents closed in an environment
free of humidity and do not expose them to
excessive temperatures.
Water pressure is low.
• Check the water pressure.
The detergent in the main wash compartment got
wet while taking in the prewash water. Holes of
the detergent compartment are blocked.
• Check the holes and clean if they are clogged.
There is a problem with the detergent drawer valves.
• Call the Authorised Service Agent.
Detergent might be mixed with the softener.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
Regular drum cleaning is not applied.
• Clean the drum regularly. For this, please
see 4.4.2.
Too much foam forms in the
machine. (**)
Improper detergents for the washing machine are
being used.
• Use detergents appropriate for the washing
machine.
Excessive amount of detergent is used.
• Use only sufficient amount of detergent.
Detergent was stored under improper conditions.
• Store detergent in a closed and dry location.
Do not store in excessively hot places.
Some meshed laundry such as tulle may foam too
much because of their texture.
• Use smaller amounts of detergent for this
type of item.
Detergent is put in the wrong compartment.
• Put the detergent in the correct
compartment.
Softener is being taken early.
• There may be problem in the valves or in the
detergent dispenser. Call the Authorised
Service Agent.
