FTS 371 USER MANUAL
Flash Technology, LLC
Revision 4 – 9/7/2021
39
SECTION 5 – CUSTOMER SUPPORT
CONTACT INFORMATION
Customer Service:
1-800-821-5825
Telephone:
(615) 503-2000
Fax:
(615) 261-2600
Website:
Shipping Address:
Flash Technology
332 Nichol Mill Lane
Franklin, TN 37067
ORDERING PARTS
To order spare, replacement or optional parts, contact Inside Sales at 1-800-821-5825.
Table 5.1 – Replacement Parts
System Component
Item
Description
Part Number
FTS 371 FTC AC
Controller (PCB1)
PCB FTS 371 FTC AC
2151000T
FTS 371 FTC DC
Controller (PCB1)
PCB FTS 371 FTC DC
2153000T
FTS 371 FTC (AC or DC)
PCB1: F1/F2
Fuse, 6.3A
11000016125
FTS 371 FH (AC or DC)
Light Engine
FH 370/371 IR Light Engine
Assembly
1370040
FTS 371 FH AC
LED Driver (PCB1)
PCB FTS 371 FH AC
2433200T
FTS 371 FH DC 24V
LED Driver (PCB1)
PCB FTS 371 FH DC 24V IR
2433300T
FTS 371 FH DC 48V
LED Driver (PCB1)
PCB FTS 371 FH DC 48V IR
2433301T
System
Photodiode
PHD 516, SHIELDED
1855516
RMA POLICY
If any system or part(s) purchased from Flash Technology needs to be returned for any reason (subject to the
warranty policy), please see the current RMA policy available online at
To initiate an RMA, call the Flash Technology Technical Support at 1-800-821-5825, option 9. Tech Support is
available M-F, 7 a.m. to 7 p.m. CT.
Emailing a completed RMA request form to
can also start the process on sites not
requiring detailed troubleshooting. Complete the online form at