PROBLEM
POSSIBLE CAUSE
SOLUTION
IMPORTANT!
If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a
problem, please contact Power Wheels
®
Consumer Relations, toll-free at
1-800-348-0751
between 9 AM and 7 PM (EST) Monday through
Friday and 11 AM - 5 PM (EST) Saturday. Or, contact your local Power Wheels
®
authorized service center. For the location nearest you,
please visit us on-line at
www.powerwheels.com
, or call
1-800-348-0751
.
21
PROBLEMS AND SOLUTIONS GUIDE
M3864pr-0920
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has "tripped," remove your foot from
the pedal and wait approximately 25 seconds before operating
the vehicle again. To avoid repeated automatic shutdowns, do
not overload the vehicle by exceeding the 50 lb (23 kg)
maximum weight capacity or by towing anything behind the
vehicle. Do not drive up hills or run into fixed objects, which
can cause the wheels to stop spinning while power is still
being supplied to the motors. If a thermal fuse continually trips,
contact your local Power Wheels
®
authorized service center.
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness connector
and that there are no loose wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
®
authorized
service
center.
Electrical switch damage
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized
service center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Vehicle was running but
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
suddenly stopped
connector is tightly plugged into the motor harness con-
nector, and that there are no loose wires around the motors.
