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PROBLEMS AND SOLUTIONS GUIDE
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C3493pr-0921
PROBLEM
POSSIBLE CAUSE
SOLUTION
Sometimes the vehicle doesn’t
run, but other times it does
Loose wire or connector
Check all wires around the motors and all connectors to make
sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
When the go foot pedal is
pressed, the vehicle won’t run
without a push
Loose wire or connector
Check all wires around the motors and all connectors to make
sure they are tight.
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Loud clacking or grinding noise
from a motor-gearbox
Broken gears
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Charger gets warm during use
It is normal for some chargers to get
warm during use and is not reason for
concern.
No action required.
If your charger does not get warm during use, it does not mean
that it is not working properly.
Battery makes a sizzling or
gurgling noise when charging
It is normal for some batteries to make
noise and swell slightly while charging
and is not reason for concern.
No action required.
If your battery does not make noise or swell slightly during
charging, it does not mean that it is not accepting the charge.
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest authorized service center or
contact Power Wheels
®
Consumer Relations toll-free at
1-800-348-0751.
Hint! For faster service when calling Consumer Relations, completely charge the battery before calling and have the following available
by the phone:
• vehicle,
• vehicle model number (see label in battery compartment),
• vehicle production run number (see label in battery compartment).
