Problem
Possible Cause
Solution
Vehicle runs sluggishly
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is
ON
.
Battery needs charging
After approximately 3 hours of constant use, the battery
needs charging. Recharge the battery.
Battery is old and will not accept
Even with proper care, rechargeable batteries do not last
full charge
forever. Average battery life is 1 to 3 years depending on
the vehicle use and use conditions. Replace the battery with
a Power Wheels
®
6 volt battery. For best performance,
do not use substitute parts.
Vehicle is overloaded and/or driving
Make sure you do not overload the vehicle by allowing
conditions are too stressful
more than one rider at one time, exceeding the 65 lbs.
maximum weight capacity, or by towing objects behind the
vehicle. Use only on gentle inclines or slopes 10˚ or less.
Sometimes the vehicle doesn’t
Loose wire or connector
Check all wires around the motors and all connectors to
run, but other times it does
make sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
Authorized Service
Center for diagnosis and repair.
When the foot pedal is pressed,
Loose wire or connector
Check all wires around the motors and all connectors
the vehicle won’t run without
to make sure they are tight.
a push
“Dead spot” on motor
Contact your local Power Wheels
®
Authorized Service
Center for diagnosis and repair.
Vehicle constantly blows fuses
Child is switching between
Teach your child to stop the vehicle before switching
FORWARD and REVERSE
between FORWARD and REVERSE.
without stopping.
Loud clacking or grinding
Broken gears
Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox
center for diagnosis and repair.
Charger gets warm during use
It is normal for some chargers to get
No action required.
warm during use and is not reason
for concern.
If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or
It is normal for some batteries to
No action required.
gurgling noise when charging
make noise and swell slightly while
charging and is not reason for
If your battery does not make noise or swell slightly
concern.
during charging, it does not mean that it is
not accepting the charge.
Problems and Solutions Guide
22
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center (see page 23) or contact Power Wheels
®
Consumer Affairs toll-free at
1-800-348-0751.
