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BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
a notification or warning to inform you when there is a problem. In most cases you will be
able to address the problem the washer is alerting you to. Check this chart before you call
for service.
NOTIFICATION
WHAT TO DO
DOOR OPEN
Close the door properly. Press to confirm, and then press to resume
cycle. Try opening and closing the door again.
CLEAN DRUM
Clean the drum. Select the
DRUM CLEAN
cycle, add washing machine cleaner
and press
START/PAUSE
. The reminder will display after every cycle, until the
cycle is performed.
OUT OF
BALANCE
Press to retry the spin.
If the warning persists, pause the cycle, manually redistribute the load
and press to spin again. If necessary, stop the cycle, select
SPIN SPEED
and press .
If the problem persists, check that the washer is correctly levelled.
OVERSUDSING
Wait for the washer to automatically restart when suds have dissipated.
When oversudsing occurs you may notice a reduction in performance.
Check you are using a detergent suitable for front loaders.
Check you are not overdosing the detergent.
Check the drain hose height does not exceed 1000mm.
DOOR IS
LOCKED
The temperature in the drum is over 60°C therefore it is not safe to open the
door. Wait until the temperature drops below 60°C.
Check the water level in the drum. If the level is above the bottom
of the door seal, the door cannot be opened. Use
ADD A GARMENT
if you
wish to add or remove items.
If the drum is still moving, wait for it to stop before attempting to open
the door.
REMOTE MODE
is enabled, refer to ‘WiFi connection & Remote mode’
KEYLOCK ON
To disable, press and hold
KEYLOCK
for three seconds.
DETERGENT
LEVEL LOW
Refill
AUTO DETERGENT
compartment or switch to
MANUAL DOSE
.
Take care to not fill beyond the
MAX
mark.
SOFTENER
LEVEL LOW
Refill
AUTO SOFTENER
compartment. Take care to not fill beyond
the
MAX
mark.
CLEAN FILTER
The pump filter is blocked and needs to be cleaned.
Refer to ‘Cleaning the pump filter’.
HIGH TEMP
Door may remain locked due to high temperature in drum.
Wait for temp to reduce then try again.
WATER LEVEL
Water level is too high. If this occurs, disconnect power and water
and contact Fisher & Paykel Customer Care.
NO WATER
Check taps have been properly connected and are turned on.
ADD A
GARMENT
Wait for the door to unlock. The washer may need to lower its water level
and/or wait for a safer drum temperature before unlocking.
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