19
PROBLEM
CAUSE
SOLUTION
1. Softener fails to regenerate
A. Electrical service to unit has been
interrupted
A. Ensure permanent electrical service
to unit (switch, circuit breaker, plug,
etc.)
B. Faulty timer motor or micro switch
B. Replace defective component
C. Defective drive motor or micro
switch
C. Replace defective component
D. Improper unit configuration
D. Meter cable unplugged (FSM) or no
tabs pushed outward on the skipper
wheel (FS)
2. Softener delivers hard water
A. Bypass valve is open
A. Close bypass valve
B. No salt in brine tank or salt is
“bridged”
B.
Verify salt is not “bridged” and add
salt to brine tank and maintain salt
level above water level
C. Injectors or screen plugged
C. Clean or replace injectors and
screen
D. Insufficient water flowing into brine
tank
D. Check brine tank fill time and clean
brine line flow control
E Leak at distributor tube
E. Check length of distributor tube and
pilot tube o-ring
F. Internal valve leak
F. Replace piston and seals/spacer kit
G. Flow meter obstructed
G. Clean flow meter
H. Softener not regenerating
H. See Problem 1 above
I. Flow rate exceeds rated service flow
I. Verify the softener is properly sized
3. Unit uses too much salt
A. Improper configuration
A. Verify proper salt setting, meter
setting (FSM), skipper wheel setting
(FS)
B. Excessive water in brine tank
B. See Problem # 7
4. Loss of water pressure
A. Softener too small for application
A. Check application requirements and
resize water softener as required
B. Foreign material buildup in plumbing
system or water softener
B. Clean or replace plumbing, as
necessary, additional treatment
equipment may be required
5. Loss of resin through drain line
A. Air in water system
A1. Check for low water table
conditions in well
A2. Check for positive seal on brine line
connections
B. Drain line flow control is too large
B. Ensure proper drain line flow control
is installed
6. Iron in softened water
A. Iron exceeds recommended
parameters or iron bacteria is
present
A. Test incoming water supply and
install OXY Series iron filter prior to
softener, as needed
B. Iron fouled resin
B. Check and lengthen backwash,
brine draw and brine fill times.
Increase frequency of regeneration.
Use resin cleaner in brine tank.
7. Excessive water level in brine tank
A. Restricted drain flow control
A. Clean drain line flow control
B. Drain line too long or installed
overhead or restricted
B. Verify drain line is not restricted or
improperly installed
C. Vinyl drain line was used
C. Replace drain line with rigid or semi-
rigid material with no kinks and as
few elbows as possible
D. Brine valve sticking (soft water)
D. Replace brine valve assembly
E. Injector/screen plugged (hard water)
E. Clean or replace injectors and
screen
F. Improper configuration
F. Verify the salt setting
G. Either end of the brine line is not
fully inserted
G. Ensure brine line in inserted at least
5/8” into fittings
Troubleshooting
